Filomena Piccioli
Phoenix,AZ
Summary
Dedicated and compassionate Emergency Medical Technician (EMT) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Health Assistant
Maxim Healthcare
08.2023 - Current
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Assess and treat students for any and all medical conditions/needs.
- Cleanse and treat wounds.
- Dispense OTC medication per standing orders.
- Manage daily medication dispense for students.
- Manage diabetic students' needs.
- Manage asthma students' needs.
- Manage chronic illness students' needs.
- Manage pregnant students' needs and conduct monthly assessments.
- Collect and file required forms, documentation, and action plans for all students with medical conditions.
- Search and verify immunization records for all students.
- Manage inventory - Monitoring supply use, ensure minimum supplies are on hand, creating a quote and submitting quote for order when necessary to obtain new supplies.
- Respond to any and all medical emergencies on campus.
- Notify and work with EMS when necessary.
- Create, schedule, and facilitate campus wide training for emergency response, seizure response, and Stop The Bleed. (3hr of training at each campus)
- Work with administration to ensure all kids with medical needs are receiving proper care and support on campus.
- Identify the needs of the campus, create fundraisers for these materials and campaign for them. (I am the only source of marketing for this) This includes things like: stress and anxiety reducers, furniture, snacks, gatorade, water, and other beverage options.
- Manage, process, and file any and all paperwork (about 20 different forms)
- Assist students in conducting a self COVID test after obtaining parent consent.
- Manage, facilitate, and maintain campus staff training on use of Narcan. Dispense Narcan to trained staff members.
- Attend bimonthly campus meetings and bimonthly district meetings.
- Meet with school counselor and social worker regarding kids with medical and/or mental health needs, creating an action plan together to support the student.
- Sanitize and disinfect all equipment and surfaces in the health office.
- Create and fill out injury reports for any and all injuries on campus.
- Photocopy, process, and file Health Information Cards for every student on campus. The information from this card must be entered into the system and double checked for accuracy.
Emergency Medical Technician
Event Medics
11.2021 - Current
- Provides life saving interventions (such as Narcan, oxygen, epinephrine) when necessary
- Performs proper & adequate CPR, maintaining correct rhythm, depth, and timing
- Provides first aid care when necessary, attending to any and all patient wounds or ailments
- Conducts proper use of medical equipment such as; airway equipment/bag, bandages, splints, stretcher, and medications within scope of practice
- Effectively and empathetically communicates with patients, family, and bystanders
- Communicates with dispatch and other event staff via radio
- Drives four-wheeler to patients to attend to them or bring them back to the medical tent
- Observes events and watches for potential hazards and injuries.
Emergency Department Technician
Valleywise
06.2023 - 09.2023
- Under the direction of the Nurse Manager or Director, this position provides professional skilled age specific nursing care for patients in collaboration with the physician and other disciplines
- Under the general supervision of a Registered Nurse, performs patient related tasks to include, direct patient care, vital signs, daily ADLs, clinical procedures and other tasks as requested
- The ED Tech will also communicate patient needs and observed/reported changes in patient condition to supervising Nurse or Physician while documenting all interactions in patient's medical record
- Requires certification by the Arizona State Board of Nursing as a CNA or certification as an EMT by the Arizona Department of Health Services, Bureau of Emergency Medical Services; Trauma System for EMT's or a nationally recognized equivalent certificate
- Requires BLS card obtained through an approved American Heart Association (AHA) training center upon hire
- Must have knowledge of EKG lead placement
- Previous acute care hospital experience
- Ability to work with culturally diverse people
- Requires excellent communication, time management and leadership skills.
Guest Experience Agent
Sonic Automotive
03.2023 - 06.2023
- Responsible for answering inbound calls, chats, internet leads and explaining to our guests our new sales process and ultimately setting an appointment at one of Sonic’s dealerships
- Build rapport with guests and assist with information gathering and questions
- Answer inbound phone calls and chats and complete outbound phone calls to follow up with guests
- Exercise the ability to understand the guest needs, match hose needs with company inventory and suggest possible alternatives
- Set appointments for guests based on their time, location preference and vehicle needs
- Continually improve and be receptive to coaching
- Practice efficiency, handle call volumes knowledgeably while still providing excellent service
- Answer guest’s questions accurately, openly and honestly
- Complete comprehensive sales training includes product training, sales skills training, communication skills and training on how to navigate internal software systems
- Maintain the ability to navigate through multiple screens, dozens of browser tabs, and a plethora of information while maintaining multiple different avenues of conversation all at once
- Always have an upbeat attitude and professional disposition
- Display a track record of performing in a fast paced environment
- Possess highly proficient verbal phone skills
- Navigate highly proficient computer systems with a keyboard, mouse, and dual monitors.
Emergency Medical Technician
ABC Ambulance
08.2021 - 04.2023
- Follows and maintains knowledge of all protocols related to job function
- Maintains a current BLS Certification and a clean driving record
- Operates all company vehicles safely and in accordance with local traffic laws as well as risk & safety policies
- Cultivates the ability to quickly locate addresses and visualize street layouts without using maps or GPS
- Checks the ambulance at the start of every shift to ensure readiness
- This includes checking fluids, medical supplies and equipment, and vehicle mechanics
- At the end of shift, cleans the ambulance inside and outside, refuels, and restocks necessary supplies
- Properly and accurately documents all patient assessments, treatment, and billing information
- Maintains confidentiality and respects patient privacy
- Provides life saving interventions (such as Narcan, oxygen, epinephrine) when necessary
- Performs proper & adequate CPR, maintaining correct rhythm, depth, and timing
- Provides first aid care when necessary, attending to any and all patient wounds or ailments
- Creates a positive working relationship with peers, facility staff, and public safety personnel
- Conducts proper use of medical equipment such as; airway equipment/bag, bandages, splints, stretcher, and medications within scope of practice
- Effectively and empathetically communicates with patients, family, and bystanders
- Communicates with dispatch and other facility staff via radio or phone.
Owner & Artist
Hippie Junk Drawer
01.2020 - 01.2023
- Build and maintain shop website through the Wix platform
- Create beautiful tie dyes and bleach dyes from tenderly thrifted items to give them a new life
- Manage shop inventory through Wix and create listings on our website
- Blend professional grade fiber reactive procion dyes while wearing proper protective equipment
- Run all marketing operations, and administrate shop social media accounts on Twitter, Instagram, & Tik Tok, including advertising and creating content while interacting with peers and customers
- Develop product descriptions, artist biography, shop policies, and email communications
- Mix soda ash solution using a hand blender while wearing proper protective equipment (respirator)
- Mix procion dyes with hot water and transfer into large dye bottles while wearing proper PPE
- Soak items in soda ash solution for 20min then tie items into the desired design
- Dye these items using mixed dyes and let them batch in plastic bins for 48hr
- Rinse items until the water runs clear, wash items in the washing machine using special Synthropol soap (0 pH) three times, then dry
- Design all business cards, shop information cards, and handmade stickers for packaging using Canva and a direct thermal printer
- Deliver extraordinary customer service by helping customers find exactly what they want or offering custom solutions as needed, preparing and packaging orders in compostable packaging, and including a handwritten, personalized thank you note with every order
- Generate and print shipping labels using a direct thermal printer and compostable labels
- Determine pricing for all new items and maintains shop finances
- Identify sales opportunities at local markets and festivals, designing, attending, and managing booths with products specifically selected for each event
- Network with other artists to plan collaborative works to sell in our shop, and with local business owners to expand our brand.
Patient Transport Technician
Arizona Patient Transport
03.2021 - 08.2021
- Transport patients up to 200lbs via wheelchair to and from appointments
- Prepare stretcher and patient for transfers to and from the hospital bed
- Direct and assist in patient transfer to & from hospital bed to stretcher
- Transport patients up to 200lbs via stretcher for hospital discharges to post acute facilities
- Securely transfer patient documents and belongings to and from facilities for all transports
- Utilize MediRoutes to receive dispatch information and check in along route
- Operate medical transport van safely and carefully
- Secures stretcher or wheelchair into the back of van using four Q’straint tie downs
- Provide good customer service to all patients; engage in conversation, play music for them in the van and go above and beyond to ensure their ride is as enjoyable as possible.
Staffing Associate - HR
Connect Wireless
10.2019 - 03.2021
- Initiated all new hire paperwork, filling out the company portion and ensuring proper information is provided via Paylocity
- Created and sent all new hire offer letters, ensuring proper compensation and time zone is given
- Processed all new hire paperwork ensuring applicants provided proper information and filed accordingly via Paylocity
- Managed and created records for all new and current employees in all systems: Paylocity, Jostle, The Predictive Index, RQ, and Cinglepoint
- Programmed employee logins, managed access, and maintained credentials for all company systems
- Created, sent, and tracked wage notices for all new hires in Minnesota utilizing Microsoft Word and Acrobat PDF Editor
- Updated and maintained an Excel Workbook to manage staffing needs, using metrics to measure progress
- Sent background check requests, motor vehicle records requests, and drug screening requests to new & existing employees via Intellicorp and monitored results
- Created and managed job ads for the company through Paylocity
- Facilitated completion of assessments for all new applicants through the Predictive Index
- Managed employee personnel files while maintaining confidentiality.
Retail Sales Associate
Connect Wireless
08.2019 - 10.2019
- Met customer needs using Opus Mobile, MST, and other sales tools
- Provided exceptional customer service and quick problem solving skills, ensuring each customer has all products that match their lifestyle
- Handle cash and card transactions while providing correct change
- Maintain store security and safety of all devices in the store
- Provided tech support for all customers that would come into the store.
Assistant Manager/Manager in Training
Journey’s Kidz
01.2017 - 01.2018
- Completed monthly sales audit and maintained accurate inventory
- Handled store to store transfers and special orders for customers, sending via FedEx
- Conducted phone and in person interviews of potential new team members
- Processed and submitted payroll each week, assuring accurate timecards are submitted
- Ordered supplies such as toilet paper, printer ink, printer paper, packing tape, etc through Staples
- Oversaw the work production of part-time associates providing coaching and feedback as needed
- Counted money and securely delivered bank deposit to drop box every night after closing the store
- Welcomed customers in a warm manner and assisted them in any and all shoe sales.
Temp Rec Leader 1
City of Chandler
01.2013 - 01.2018
- Gave facility tours, cleaned workout equipment, answered phone calls, took reservations, completed data entry to input customer information into Active Net system
- Provided supervision inside the gym’s indoor “Treehouse” childcare facility for parents while they completed their workout
- Conducted crafts, played games, ran activities, and supervised children on the outside playground
- Aided in facility-run birthday parties, dressing up as different characters and providing entertainment and photo-op’s for the guests
- Setup and took down rental equipment.
Education
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
Certified Nursing Assistant
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2024
Emergency Medical Technology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2021
Skills
- Wound Management
- Medication Administration
- Direct Patient Care
- Treatment Planning
- Patient Education
- Emergency Care & Response
- Mental Health Care
- Patient Advocacy
- Team Collaboration
- Effective Communication
- Critical Thinking
- Infection Control Measures
Certification
- Nationally Certified Emergency Medical Technician, May 2021
- BLS Provider CPR & First Aid Training, May 2021
- Level One Fingerprint Clearance Card, September 2022
- Certified Nursing Assistant, May 2024
Community Work
- DonorsChoose 2023-Current: Creates projects with student population in mind. Markets for donations to these projects. Carries out projects once fully funded. 11 Projects funded so far!
- Winter Warmth Drive December 2023: Gathered donations of 100 pairs of socks, 100 pairs of gloves, 100 beanies, 100 blankets. 100 water bottles, 100 boxes of dental floss, and face masks through DonorsChoose. Secured a donation of 500 paper bags from Trader Joe's. Enlisted students at Linda Abril Educational Academy to put together bags containing one of each item to deliver to the homeless population for use this winter.
- Girl Scouts of Arizona 2003-2016: Volunteered on a regular basis providing help wherever the community had need. Learned a plethora of life and survival skills such as: archery, sewing, cooking in the wilderness, CPR & first aid, backpacking, hiking, camping, customer service, salesmanship, leadership, communication. I still remain an Adult Girl Scout today.
- AFSCME Local 2960 2006-2016: Volunteered on a regular basis providing help wherever the community had need. Organized events, helped host and cater these events. Rallied for community support on certain political agendas. Attended protests, campaign events, and biannual. Organized paperwork and conducted filing.
- Arizona Democratic Party 2017-2019: Rallied for community support on certain political agendas. Created campaign flyers, posters, pamphlets, and other marketing items. Went door to door to register new voters weekly. Attended Get Out The Vote events & other voter registration events. Manned booths outside of local libraries and other buildings to register new voters.
Timeline
Nurse Health Assistant
Maxim Healthcare
08.2023 - Current
Emergency Department Technician
Valleywise
06.2023 - 09.2023
Guest Experience Agent
Sonic Automotive
03.2023 - 06.2023
Emergency Medical Technician
Event Medics
11.2021 - Current
Emergency Medical Technician
ABC Ambulance
08.2021 - 04.2023
Patient Transport Technician
Arizona Patient Transport
03.2021 - 08.2021
Owner & Artist
Hippie Junk Drawer
01.2020 - 01.2023
Staffing Associate - HR
Connect Wireless
10.2019 - 03.2021
Retail Sales Associate
Connect Wireless
08.2019 - 10.2019
Assistant Manager/Manager in Training
Journey’s Kidz
01.2017 - 01.2018
Temp Rec Leader 1
City of Chandler
01.2013 - 01.2018
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Certified Nursing Assistant
Maricopa Community Colleges - Gateway Community College
Emergency Medical Technology
Maricopa Community Colleges - Mesa Community College
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