Fili Gladden
Long Beach,CA
Summary
Safety management professional with proven history of enhancing workplace safety standards and fostering culture of safety compliance. Known for collaborative efforts with cross-functional teams to achieve safety goals and adapt to evolving safety challenges. Skilled in risk assessment and incident investigation, ensuring reliable and adaptable presence in dynamic environments.
Overview
29
29
years of professional experience
Work History
Hospital Public Safety Manager
Allied Universal Security Services
12.2022 - Current
- Respond to all critical hospital calls: staff assists, deals with combative and verbally aggressive patients, HIPAA, incident reports, elevator entrapments, and ER traumas
- Manage operations effectively to achieve service and objectives, train, coach, and mentor new employees, weekly scheduling, provide customer service, and critical team decision aligned with the objectives provided by director/management, and dispatching officers to all areas of hospital regarding incidents and/or investigate, escorting trespassers off property, and reporting situations to management
- Supervise Public Safety Officers for the successful implementation and maintenance of comprehensive security program
- Improved interdepartmental communication through the establishment of clear protocols and regular meetings between various public safety divisions.
- Handled sensitive information with discretion and maintained confidentiality as required, safeguarding the privacy of individuals involved in reported incidents.
- Mitigated risks during large-scale events by effectively planning security measures and collaborating with event organizers.
- Reduced response times for emergency situations through streamlined dispatch procedures and efficient resource allocation.
- Increased team productivity by conducting regular performance evaluations, providing constructive feedback, and guiding professional development efforts.
- Assisted in budget development and monitoring, ensuring appropriate allocation of resources towards essential public safety functions.
- Developed and implemented safety programs.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
Children Services Administrator III
Department of Children and Family Services
07.1996 - 12.2022
- Plans, organizes, directs, and participates in evaluating administrative needs budget, personnel, facilities, and other administrative functions for regional office operations, child welfare or specialized programs
- Supervise and provide support to supervisors and team social workers when decision making is necessary for various cases under special circumstances, conduct disciplinary interactives with social workers and supervisors, and collaborate with Assistant Regional Administrator and Managers on the lowering of caseloads
- Attend monthly meetings with Regional Deputy Directors to resolve complicated issues on certain cases
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with departmental goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
Education
Associates in Communications - Human Services
Long Beach City College
Long BeachBachelors Human Services - Social Work
California State Dominguez Hills
Carson, CASkills
- Implementing policies
- Safety program development
- Incident reporting
- Staff training
- Compliance management
- Developing training programs
- Performance management
- Health & safety leadership
- First Aid/CPR
- Time management
- Critical thinking
Timeline
Hospital Public Safety Manager
Allied Universal Security Services
12.2022 - Current
Children Services Administrator III
Department of Children and Family Services
07.1996 - 12.2022
Associates in Communications - Human Services
Long Beach City College
Bachelors Human Services - Social Work
California State Dominguez Hills
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