Filiberto Mejia
Chula Vista,CA
Summary
Technical Support Specialist with 1.5 years of helpdesk experience and 4+ customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Institutes Of Health
02.2022 - 09.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and text message consistent with department and team service levels and goals.
- Assisted staff and patients in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address technical issues.
- Documented support interactions for future reference.
- Handled scheduling for patients and staff.
- Managed around 20-30 calls per day.
Lead Sales Associate
Levis Strauss & Co
06.2016 - 06.2019
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
Skills
- Application Installations
- Customer Experience Management
- Software Debugging
- Technical Troubleshooting
- Account Management
- User Support
- Software Installation
- Information Protection
- Staff Education and Training
- Ticket Support System Management
- Product Troubleshooting
Accomplishments
- Top Tech award.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Supervised team of 5 staff members.
- Collaborated with team of software developers in the development of application.
- Reduced expenses for the company.
- Achieved team communication by introducing weekly meetings.
- Achieved company profit through effectively increasing patient participation.
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Specialist
Institutes Of Health
02.2022 - 09.2023
Lead Sales Associate
Levis Strauss & Co
06.2016 - 06.2019
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