Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Filicia Lacerra

Filicia Lacerra

Odessa,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Delivery Courier

Shipt
Land O Lakes , FL
10.2020 - Current
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Built and maintained professional relationships with customers, which boosted business by Number%.

Account Service Representative

Lacerra Inc
New Port Richey, FL
10.2012 - 01.2020
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Waitress

Pugz
Dunedin, FL
08.2011 - 09.2012
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Prepared specialty desserts for customers for special occasions.

Restaurant Hostess

Catches Waterfront Grille
New Port Richey, FL
10.2008 - 01.2010
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Education

J.W Mitchell High School
New Port Richey, FL
05.2010

Skills

  • Monthly Inventory
  • Exceptional Team Communicator
  • Developing Customer Relationships
  • Service Dispatching
  • Customer Retention
  • Transport and Delivery
  • Customer Satisfaction
  • Scheduled Services
  • Professional Relationships
  • Financial Records
  • Customer Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Delivery Courier

Shipt
10.2020 - Current

Account Service Representative

Lacerra Inc
10.2012 - 01.2020

Waitress

Pugz
08.2011 - 09.2012

Restaurant Hostess

Catches Waterfront Grille
10.2008 - 01.2010

J.W Mitchell High School

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Filicia Lacerra