FILICIA PORTER

· Developed and updated policies and procedures maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA.

· Directed hiring and assessed personnel performance, implemented incentives and team-building events to boost morale.

· Oversaw budget and tracked expenses against plans.

· Employed proven problem-solving techniques to resolve issues quickly and effectively.

· Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.

· Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.

· Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.

· Provided complete care to home health patients, including physical assessments, medication, diabetic and chronic disease management.

· Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

· Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.

· Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

· Documented patient vitals, behaviors, and conditions to communicate concerns to multidisciplinary team.

· Facilitated medication management including education and monitored for side effects in collaboration with provider.

· Maintained confidentiality in matters related to patient, family, and client facility staff.

· Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.

· Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage, and modify individualized plans of care.

· Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.

· Performed sterile wound care procedures as per physician orders.

· Oversee daily functioning of the unit directing admissions discharges and general patient flow.

· Ensure that bedside hand offs take place at the change of shift and that charge hand off is completed.

· Maintain patient care consistent with the missions’ value and operating principles of the department of nursing.

· Support the patients’ healthcare team as an advocate for patients and their family.

· Educated patients and caregivers of various available external resources to support wound management, disease management and medication administration.

· Managed various medications and treatments, including IV push, oral, subcutaneous, and intramuscular injections.

· Defined patient advocacy objectives for patients and caregivers through collaboration with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.

· Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.

· Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to assess needs and determine best options for care.