Summary
Overview
Work History
Education
Skills
Timeline
Generic

Filiga Vilingia

Sacramento ,CA

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Friendly and courteous Front Desk Agent with experience serving in high traffic hotels. Skilled at fostering positive relationships with guests and promoting customer loyalty.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Energetic hospitality professional with can-do attitude and goal to work with public. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Ready to help team achieve company goals.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in hospitality.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Sona Hospitality
Sacramento, CA
12.2021 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Caregiver

Marjorie Daly
Elk Grove, CA
08.2017 - 11.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

Education

Certificate - Nursing

Sacramento City College
Sacramento, CA
08.2008

Diploma -

Leilehua High School
Wahiawa, HI
06.1996

Skills

  • Checking Guests In and Out
  • Guest Registration
  • Hotel Safe Deposits
  • Nightly Audits
  • Guest Ledger
  • Automated Telephone Systems
  • Verifying Reservations
  • Room Key Issuance
  • Guest Satisfaction
  • Credit and Cash Payments
  • Room Assignments
  • Lobby Maintenance
  • Paperwork Processing
  • Special Reservations
  • Hotel Accommodations
  • Telephone Reservations

Timeline

Front Desk Agent

Sona Hospitality
12.2021 - Current

Caregiver

Marjorie Daly
08.2017 - 11.2020

Certificate - Nursing

Sacramento City College

Diploma -

Leilehua High School
Filiga Vilingia