Filip Gondek
Addison,IL
Summary
Dynamic, qualified, professional with extensive experience in leadership and customer service. Versatile communicator and presenter, collaborative team player, comprehensive end to end business expert experienced in navigating complex business situations. Strong leader able to empower individuals, increase productivity and build cohesive teams necessary to succeed in high-pressure challenging, and deadline-driven environments.
Overview
13
13
years of professional experience
Work History
Guest Care Manager
Destify
02.2024 - 10.2025
- Led all hiring, onboarding, and continuous training efforts, developing a strong, cohesive, high-performing team aligned with departmental KPIs and service standards.
- Facilitated conflict resolution strategies to maintain positive guest relations consistently.
- Increased productivity and accuracy through redesigned workflows, updated SOPs, and targeted coaching.
- Led guest services team to enhance customer satisfaction and increase revenue.
- Implemented automation initiatives and workforce restructuring that generated hundreds of thousands in labor-cost savings
Guest Services Specialist
Destify
06.2021 - 02.2024
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Upsold hotel amenities, resulting in increased revenue and guest satisfaction.
- Responded promptly to guests' requests, prioritizing guest satisfaction while following company policy to avoid revenue loss
- Served as a knowledgeable resource for other team members
Team Leader
LIBERTY TRAVEL
01.2016 - 02.2020
- Responsible for the operation of a 3.8 million dollar business
- In charge of team development, the implementation of new strategies to grow and promote business
- Developed financial systems for smoother processing of administrative duties and identified areas that required improvement and successfully increased profitability of the business
- Improved profitability for fiscal year 2019/2020 by over 170k.
Department Manager
Nordstrom
01.2013 - 01.2016
- Successfully identified problematic areas and developed a plan for increasing profitability
- Established relationships with new vendors which provided more profit for the bar
- I was recognized nationally for having the highest increase in profitability in the entire company (out of 117 locations)
- Audited various locations within the region to ensure compliance with company standards and guidelines
- Responsible for controlling profit and loss and developing strategies to increase sales within the organization
- Transformed an unprofitable bar with a 16-month history of constant decreases into the third most profitable bar in the region with steady increases
- Managed to move rank from 13th in the region to 3rd.
Assistant Manager/Interim Manager
Nordstrom
01.2013 - 01.2013
- Increased profitability of the bar within weeks of arrival
- Responsible for hiring and training new team members
- Sent to this location to identify areas of opportunity and improve the performance of the department.
Education
Some College (No Degree) - Linguistics
Masaryk University
Brno, Czech RepublicSkills
- Maximizing Productivity
- Organizational Development
- Training/ Managing/Developing
- Intercompany Relations
- Problem-solving abilities
- Delegation and supervision
- Client relationship management
- Team member development
- Project management
Skills Assessment
Performed administrative support work for Nordstrom including managing projects, answering phones, maintaining filing systems, scanning/faxing documents, maintaining/organizing department database, and office supply inventory, Interviewed, hired and trained bill staff, delegated responsibilities as needed, staff on new procedures and processes. Developed team-building programs focused on improving customer service and promoting staff morale, Handled customer complaints and disputes. Addressed client needs and built financial plans while striving to out perform and exceed prior profitability and revenues., Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Intranet/Research
Timeline
Guest Care Manager
Destify
02.2024 - 10.2025
Guest Services Specialist
Destify
06.2021 - 02.2024
Team Leader
LIBERTY TRAVEL
01.2016 - 02.2020
Department Manager
Nordstrom
01.2013 - 01.2016
Assistant Manager/Interim Manager
Nordstrom
01.2013 - 01.2013
Some College (No Degree) - Linguistics
Masaryk University