Filip Lazarov
Kill Devil Hills,NC
Summary
Accomplished Crew Leader at Jersey Mike's Subs, adept in crew management and safety guidelines, enhanced team productivity by fostering teamwork and collaboration. Streamlined dispatch operations at Brabus Dispatch, MNE Dispatch, and Other, demonstrating exceptional multitasking and organizational skills. Proven track record in boosting customer satisfaction and efficiently managing high-stakes environments.
Overview
7
7
years of professional experience
Work History
Crew Leader
Jersey Mike's Subs
05.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Used variety of hand and power tools to complete tasks.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Inspected tools and equipment to maintain safety and efficiency.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Followed instructions and safety protocols to prevent accidents and injuries.
Dispatch Supervisor
Brabus Dispatch, MNE Dispatch and Other
06.2023 - 05.2024
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Monitored and tracked dispatch communication systems.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Cashier Manager
Paket Market Shtip
05.2018 - 05.2019
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive relationships with customers to increase repeat business.
Education
Bachelor of Economics - Marketing Management
University Goce Delchev Shtip
Shtip North Macedonia05-2026
High School Diploma -
High School Slavco Stojmenski Shtip
Shtip North Macedonia06-2022
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Heavy lifting
- Crew coordination
- Work Planning and Prioritization
- Teamwork and collaboration
Languages
Bulgarian
Full Professional
Croatian
Professional Working
English
Professional Working
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Interests
- Strategy Games
- Reading
- Music
- Learning new cooking techniques and expanding my culinary skills
- Gym Workouts
- Baking
Timeline
Crew Leader
Jersey Mike's Subs
05.2024 - Current
Dispatch Supervisor
Brabus Dispatch, MNE Dispatch and Other
06.2023 - 05.2024
Cashier Manager
Paket Market Shtip
05.2018 - 05.2019
Bachelor of Economics - Marketing Management
University Goce Delchev Shtip
High School Diploma -
High School Slavco Stojmenski Shtip
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