Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Manager
FILIP MANCEVSKI

FILIP MANCEVSKI

Program Manager
West Grove,PA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Nearly 10 years of experience with the United States Army.

Proficient experience with GFEBS and the General Government Accounting Practices.

10+ years of Configuration Management, Data Analytics, Data Modeling, and creation of reports and dashboards.

Budget manager for $10M in company service budgets, $1M-$5M project budgets, and $250K-$1.5M in corporate initiatives.

Recognized as a distinguished and extremely effective leader, innovative problem solver, and proactive mentor creating healthy working environments achieving the highest standard of professionalism and quality possible. Contributed to the identification of requirements and data analytics to improve the architecture for G8 FMIS system. Effective at establishing business vision and mission loyalty securing stakeholder buy-in to aggressive project deliverables.

Overview

20
20
years of professional experience
3
3
Certification
8
8
years of post-secondary education

Work History

Program Manager

CTDI - Communications Test Design
West Chester, PA
10.2021 - Current
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Tracked and reported [Timeframe] program results to customers and stakeholders to facilitate change management activities.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Launched Apple KBB program and gathered functional and business requirements to support team and mitigate risks.
  • Identified system needs and designed processes to support business requirements.
  • Strategically balanced technology and business needs of organization.

Scrum Master

NA ALI’I CONSULTING LLC
Remote
11.2020 - 10.2021
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Secret Security Clearance
  • Effectively lead 4(four) Scrum development teams through the Agile Development Processes and ceremonies
  • Successfully leading 32 Direct Reports, ranging from Software developers, Functional manager, Testers, Technical Writers and Business Analysts
  • Developed Standing Operating procedures creating an uninterrupted flow of the information throughout the teams
  • Responsible for quality, staffing and financial performance of the developed products
  • Responsible for training the development teams on the established Agile processes and procedures
  • Managed the backlog and the workload processes through the use of Jira as a System of record
  • Created Agile Scrum Training Materials and conducted training for the Various Development Teams
  • Developed progress reports, demos and reviews to the Navy and senior leadership.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

Senior Program Manager

SYZYGY INTEGRATION, LLC
Philadelphia, PA
04.2020 - 08.2020
  • Established the Program Management Office
  • Develop the Agile processes and procedures to be followed by the Organization
  • Responsible for quality, staffing and financial performance of the programs
  • Leading 48 direct reports ranging from Software developers, electronic engineers, Testers, Financial Analysts, Accountants, Warehouse supervisor and staff, and Business Analysts
  • Responsible for training the organization on the established processes and procedures
  • Responsible for the continual strategic planning and leadership to the programs
  • Integrated and established Jira and Smart Sheets as systems of record for the use of backlog, reporting and program management
  • Created and implemented Agile Scrum Program Processes and Procedures
  • Created continuing education and training materials for the expansion of the Program Management Office
  • Created the Organizational Change Management Plan
  • Organize, develop and lead 6 Programs through the SDLC
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Trained 3 Project Managers in the Agile Scrum Methodology accomplish the development of the PMO office.

Program Manager

LINCHPIN SOLUTIONS INC
Aberdeen Proving Ground, MD
01.2020 - 04.2020
  • Program Manager on record for the SMART-T Helpdesk and the Global FSR Program
  • Leading 25 direct reports ranging from Network Administrators, Satellite Communication Technicians, Drivers, Warehouse Supervisor and staff, accountants, and Financial Analysts
  • Responsible for quality, staffing and financial performance of the programs
  • Responsible for the continual strategic planning and leadership to the programs
  • Established Jira as a system of record for all of the Program workload management and reporting
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Created and implemented process flows to achieve standardization and efficiencies streamlining of the programs
  • Established continuing education and improvement segment for the programs which increase the capabilities of the SMART-T Helpdesk program
  • Used data analytics and Power BI to create Dashboards to simplify the management of the programs
  • Acquired and integrated technical talent to increase the technical capabilities for both SMART-T Helpdesk and Global FSR programs

SENIOR PROJECT MANAGER /Scrum Master

Signature Consultants (Bank Of America Assignment)
Newark, DE
09.2019 - 01.2020
  • Business and Technology team liaison for Mortgage and Consumer Landing Division projects
  • Identified plans and resources required to meet project goals and objectives.
  • Manage full software development life cycle
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Initiated , approved, and delivered Waterfall and Agile project documentation and approvals
  • Collected project business requirements and developed them into user stories and technical agreements
  • Successfully led a team of 30 direct reports engaged in the development of the software solutions, testing, governance, accountancy, and financial analysis of the projects
  • Managed the Jira workflow and backlog for management of the development, testing and release of the software changes
  • Led the development of software solutions within the planned product delivery timeline, budget, quality, and customer satisfaction
  • Reported regularly to managers on project budget, progress and technical problems.
  • Automated/improved/delivered client processes for data entry, AML research processing, and customer application approval processes through iVerify and iFulfill applications
  • Defined the quality standards for effective implementation of the automated data entry with the use of Data analytics and advanced Microsoft Excel functions including X-Lookups, Power Query and DAX resulting in delivery of extreme quality product
  • Analyzed the internal Organizational Processes and proposed a plan for Organizational Change Management which established the norms for developing an efficient process
  • Managed/implemented October Releases of applications created during September development phase with status reporting to management groups and audiences.
  • Identified, reviewed and applied policies and procedures.

Senior Business Analyst

CACI
Aberdeen Proving Ground, MD
03.2017 - 09.2019
  • Secret Security Clearance
  • Consultant and Information Resource to the Government Project Lead on Agile Project Management framework implementation, user story development, progress, status, risk assessment and mitigation initiatives
  • Successfully manager a team of 48 direct reports, LCATs raging from Administrative Assistants to Network Administrators and Software Engineers
  • Administered/synchronized/maintained all Software Engineering Environments
  • Interfaced with Army G6 for constraints to maintain required security posture while meeting all assigned applications operational needs
  • Led Software, Test, and Information Assurance Engineer Teams through SEC Operations Division annual baseline release development/update/implementation facilitating business planning, execution, and sustainment of assigned applications
  • Determined and translated customer software functional/operational needs and wants into software requirements for existing software applications
  • Guided technical team through software development cycle definition, development, and deployment phases providing project status updates to Government POCs
  • Led/designed systems- and web-based applications solutions on both intranet and internet
  • Mapped/improved application process using Six-Sigma methodology and data analytics to deliver a data justified reasoning for the improvement of the design of the applications
  • Managed/reviewed and approved the development of the future application design documentation
  • Responsible for full software development cycle management with on-time/on-budget quality product solution delivery
  • Used Team Foundation, Jira, Confluence, Smart Sheets and Microsoft Project to manage the backlog, and process flows of the development efforts
  • Achievements:
  • Ended 18 month project standstill delivering a network compliant application to the Program Management Branch
  • Coordinated Windows Server 2012 installation/configuration for the CMD Application resolving network non-compliance issue in 4 months exceeding customer expectations by 70%
  • Established processes/procedures for full team embracing of Agile framework and details achieving 100% client satisfaction
  • Managed application development and reported teams’ status progress to management groups and audiences
  • Created Software Development Lifecycle standards/policies streamlining organization processes achieving 40% increases in product efficiency, accuracy and quality
  • Delivered annual updates of CIRS, RMA, FSAT and CMD applications with client/customer collaboration for needs assessment, risk, and issue resolution maintaining full customer satisfaction
  • Effectively used the Data analytics and advanced use of Microsoft Excel to complete feasibility studies, data driven justification for ROI analysis and Program Earned Value analysis to justify the necessary improvements of the software applications
  • Demonstrated the need for organizational change and through the use of the ADKAR Change Methodology determined and executed an organizational plan of accepting the Agile Scrum Methodology and framework and abolish the Waterfall Methodology achieving 35% increase in quality developed and delivered code
  • Analyzed/documented/refined requirements for the creation of the Power BI dashboards for the SEC Human Resources team, SEC Cyber Security Branch, and Services Branch
  • Created dashboards for individual business process monitoring.

Program Manager

Matlen Silver (First Data Assignment)
Wilmington, DE
09.2016 - 03.2017
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Oversaw Flexible Settlement System program development, testing, and implementation initiatives.
  • Managed a team of 50 Direct Reports, consisting of Network Administrators, Software developers, Database administrators, Cyber Security Professionals, Testers, Technical Writers, Business Analysts, Financial Analysts, Accountants, Librarians, and Logisticians
  • Managed program deliverables, schedules, and human capital in alignment and synchronization with constituted projects.
  • Analyzed the quality of the developed product by systematic and continual Data Analysis of the transactional database and the use of advanced Excel functions.
  • Developed program policies, procedures, and standards to ensure continuous/progressive timely delivery product quality.
  • Drove program strategic planning and deliverables minimizing program effects to external customers’ processes and procedures.
  • Reported program progress, financial, scheduling, and risk status and its integrated parts to executive management.
  • Mentored mid-career project managers establishing strategic leadership thinking to meet organizational continuity goals
  • Used Jira as a system of record for the management the development process.
  • Within 6 months of taking charge, restructured the Flexible Settlement System program and its elements removing a 14-month standstill with a pathway achieving final product delivery ahead of schedule and bellow budget.
  • Created Flexible Settlement System strategic plan/standards/policies/procedures achieving synchronous project delivery capturing 30% efficiency/quality increases. Led development/testing/implementation delivering steady program development pace.
  • Analyzed/proposed/created Flexible Settlement System network architectural design increasing stability, security and efficiency simultaneously providing a developers’ roadmap of necessary standards.
  • Audited settlement system security deliverable documentation and reported/provided solutions to executive management minimizing systemic failures and mitigating risk/adverse action achieving settlement system stability/security/effectiveness.
  • Created program communication process identifying/eliminating risks and issues increasing quality and productivity 20%.

Senior Project Manager

Comcast Spotlight
Chesterbrook, PA
09.2015 - 09.2016
  • Oversaw implementation and management of intranet and internet activities including creation of solutions and systems that improved the ingestion, scheduling and airing of customer provided media
  • Created standards, policies and procedures for companies’ Project Management Initiatives ultimately leading to the creation of the Company Project Management Organization
  • Managed a team of 30 direct reports, personnel raging from Junior Project Managers, Software Developers, Network Designers, Software Engineers, Financial Specialist, Implementation Managers, Testers, Auditors, Accountants, Sales Personal, Technical Writers, Editorial Staff, Drivers, Field Technicians, Librarians, and Warehouse Supervisors and staff
  • Developed project scope, requirements, and staff
  • Determine and justified the systems configuration management to include reconciliation between customer and company financial systems
  • Created Dashboards, data models and macros to facilitate the management of airing of advertisements and resolute the impressions created to manage the pricing of the airtime slots
  • Served as Comcast Spotlight Executive Management representative reporting across the organization within assigned area of responsibility
  • External stakeholder primary point of contact for internal company/corporation systems planning and coordination
  • Conducted risk/issue analysis, impacts, and solutions across all projects and programs
  • Accomplishments:
  • Developed Media Management System automating Media collection/scheduling/airing improving product quality and organizational efficiency by 30%
  • Created network architecture, created requirements, and defined scope
  • Led/executed needs assessments and workflow documentation
  • Led corporate tools creation (FCC Political Portal tool, Cyber Security and Compliance tool, and Special Events tool) that simplified/standardized/automated business and audit processes
  • Devised/launched issue and risk reporting process that minimized identified risks/issues effects increasing efficiency by 20% and time of issue resolution by 70%
  • Coordinated Spotlight Data Center design, development and implementation achieving zero interruptions to customer systems, programing, or media airing.

Senior Project Manager

K-Force (JP Morgan Chase Assignment)
Wilmington, DE
05.2014 - 08.2015
  • Executed program performance and project management to achieve development deliverables, schedules, and budget targets for business processes, project management, network architecture, and systems/applications problem resolution
  • Provided multi project and program status updates/risks/assessments to executive management teams
  • Developed mitigation plans for internal auditing, networks, and systems validations in compliance with requirements and with the use of Data Analytics and advanced Excel functions
  • Managed a team of 46 direct reports
  • Developed/mentored 5 Junior Project Managers achieving a solid continuity base in the PMO
  • Managed the creation of APRIMO workflow corporate tools that simplified, standardized, and automated business processes across Risk and EO Group, Creative Communication Group, and Audit and Compliance group
  • Planned/executed new product and services development in the customer experience space
  • Created network architecture, designed workflow, defined scope, assessed needs, and created requirements of New Customer Journey Intelligent Offer Targeting System, Language of Preference Tool, and Account Controller System
  • Established project delivery standards policies and SOPs improving program efficiency and delivery consistency by 30%
  • Developed advanced data analytics processes and procedures to support the justification of the programs and projects budgetary forecasting and execution.

Senior Business Analyst

Citi Bank Corporate
Newark, DE
01.2013 - 05.2014
  • Responsible for business analysis of all changes to the fields and processes for the passport application and other governmental documentations and applications
  • Managed a team of 12 direct reports, including financial analysts, auditors, accountants, software developers and testers
  • Responsible for development and execution of all feasibility studies for the required changes
  • Responsible for development of all Business requirements for internal and external projects
  • Responsible for leading Lean Six Sigma processes to improve the efficiency of the organization
  • Integrated quality control within the production processes to eliminate waste and create more efficient process
  • Resulting in reduction of reprocessing by 30%
  • Created Poke Yokes for the purposes of process standardization and eliminating equipment misalignments
  • Resulting in increase of efficiency by 30%
  • Managed the Creation of an in-house custom SQL MIS throughout the SDLC to create a better operational management and reporting
  • Resulting in increase of operational readiness by 50%
  • Created process control point to improve the operational efficiency
  • Resulting in efficiency increase by 20%.

Implementation Manager

Randstand (Citi Bank Assignment)
Newark, DE
08.2011 - 01.2013
  • Responsible for Migration of Client Lockboxes from the Citi Legacy Platform to First Data Wausau platform
  • Responsible for implementation of new client accounts and lockboxes throughout the Lockbox Implementation Life Cycle
  • Managed a team of 12 direct reports, consisted of Accountants, Financial Specialist, Technical Writer, Database developers and Functional Testers
  • Managed the testing of the migrating and new lockboxes with the use of Data Analytics
  • Responsible for coordination between the Citi Technology and Clients for development and delivery of testing files and transmissions
  • Migrated 200 Clients with no issues, maintaining 100% customer satisfaction rate
  • Created testing completion matrix, analytics and reporting that simplified the management of the lockbox migration
  • Resulting in productivity increase by 20%
  • Created and presented weekly migration reporting to higher management
  • Created standing operating procedures for current and evolving processes and trained less experienced implementation managers
  • Managed the migration project database and reconciled the First Data Database to achieve a full synchronization of the data.

Company Commander, Captain

United States Army
Fort Irwin, CA
03.2002 - 04.2011
  • Company Commander of the 557TH MAINTENANCE COMPANY 1916TH SUPPORT BATTALION
  • Managed the Battalion Security and Training office (S2/S3)
  • Analyzed and managed $5M organizational budget implementing solutions achieved a $100K budget reduction
  • Managed and led a Maintenance company of 127 direct reports to exceptional level of unit confidence and readiness.
  • Deployed 8 Units, redeployed 10 Units and their equipment to/from contingency areas.
  • Executive Officer for the NTC Anti-Terrorism Task Force.
  • Partnered with NCLIC to automate the security clearance processing procedures, analyzed, designed, and led the development of the eQuip Application resulting in decreasing processing time from 180 to 30 days.
  • Established and developed new reporting procedures based on data analytics and the use of advanced functions of Microsoft Excel resulting in increase of reports accuracy and unit operational readiness from 74% to 99%.
  • Developed/presented/defended Standing Operating Procedures and field manuals.

Education

MBA - Business Administration And Management

Keller Graduate School of Management, DeVry Univ.
Fort Washington, PA
06.2019 - 02.2020

MBA - Project Management

Keller Graduate School of Management, DeVry Univ.
Philadelphia, PA
10.2012 - 12.2014

Bachelor of Arts - Mass Communication

University of Southern Mississippi
Hattiesburg, MS
08.1996 - 08.2001

Skills

  • Microsoft Office Suite, Microsoft Visio
  • Jira, Clarity, Microsoft Team Foundation, Microsoft Project
  • Confluence, Microsoft Power BI
  • Performance monitoring
  • Program leadership
  • Team leadership and direction
  • Documentation proficiency
  • Policy and procedure improvements
  • Budget coordination
  • Customer and personnel training
  • Process Engineering
  • Data analysis
  • Budgeting

Certification

  • Certified Scrum Master, Scrum Alliance - 2016 - Present
  • Scrum Product Owner Certified, ScrumStudy - 2020 - Present
  • Prosci/ADKAR Change Management Practitioner , PROSCI - 2016 - Present

Languages

Macedonian
Native or Bilingual
Serbian
Full Professional
Croatian
Full Professional
Slovenian
Full Professional

Affiliations

  • Project Management Institute
  • VFW
  • DAV
  • American Legion

Timeline

Program Manager

CTDI - Communications Test Design
10.2021 - Current

Scrum Master

NA ALI’I CONSULTING LLC
11.2020 - 10.2021

Senior Program Manager

SYZYGY INTEGRATION, LLC
04.2020 - 08.2020

Program Manager

LINCHPIN SOLUTIONS INC
01.2020 - 04.2020

SENIOR PROJECT MANAGER /Scrum Master

Signature Consultants (Bank Of America Assignment)
09.2019 - 01.2020

MBA - Business Administration And Management

Keller Graduate School of Management, DeVry Univ.
06.2019 - 02.2020

Senior Business Analyst

CACI
03.2017 - 09.2019

Program Manager

Matlen Silver (First Data Assignment)
09.2016 - 03.2017

Senior Project Manager

Comcast Spotlight
09.2015 - 09.2016

Senior Project Manager

K-Force (JP Morgan Chase Assignment)
05.2014 - 08.2015

Senior Business Analyst

Citi Bank Corporate
01.2013 - 05.2014

MBA - Project Management

Keller Graduate School of Management, DeVry Univ.
10.2012 - 12.2014

Implementation Manager

Randstand (Citi Bank Assignment)
08.2011 - 01.2013

Company Commander, Captain

United States Army
03.2002 - 04.2011

Bachelor of Arts - Mass Communication

University of Southern Mississippi
08.1996 - 08.2001

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FILIP MANCEVSKIProgram Manager