Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Filip Petrovic

Belgrade

Summary

Results-oriented hospitality professional with a proven track record of delivering exceptional service and building strong client relationships. Skilled in effective communication, identifying customer needs, and turning objections into opportunities. Ready to apply my attention to details and strong work ethic in a sales role to drive growth and exceed targets.

Overview

6
6
years of professional experience

Work History

Consultant – Food & Beverage Operations

The Frank Hospitality
05.2024 - Current
  • Played a key role in the successful opening of a luxury hotel, providing expert consultation for the establishment of a fine dining restaurant, cocktail bar, and cigar lounge.
  • Developed and implemented Standard Operating Procedures (SOPs) for each food and beverage outlet, ensuring consistency, high-quality service, and operational efficiency from day one.
  • Created comprehensive sales procedures that improved the overall guest experience, seamless service delivery, and maximized revenue opportunities.
  • Led the hiring and training of a high-performing team, including management, service staff, and bartenders, ensuring they were aligned with the hotel's premium service standards.
  • Worked closely with drink vendors and suppliers to negotiate competitive pricing, manage inventory, and ensure product quality, contributing to cost savings while maintaining luxury offerings.
  • Designed and implemented promotional events and experiences, from wine tastings to VIP gatherings, successfully increasing brand awareness and guest engagement.
  • Optimized operational efficiency by refining workflows, reducing turnaround times, and improving overall service delivery, resulting in increased guest satisfaction and operational cost savings.
  • Collaborated with marketing and sales teams to create unique sales strategies and packages, positioning the hotel as a top-tier destination in the region.
  • Managed guest feedback and continuously adjusted service offerings, ensuring the establishment maintained its position as a leader in the region’s hospitality industry.

Bar Owner/Head Bartender

Cocktail Bar Baric
09.2019 - Current
  • Conceptualized, developed, and launched a unique Speakeasy Cocktail Bar, dedicated to providing guests with a memorable experience through exceptional hospitality and Serbian-inspired craft cocktails.
  • Wrote the business plan and marketing strategy, securing financing and aligning the brand’s vision with the local market, ensuring a successful and profitable launch.
  • Identified and secured the ideal location for the bar, focusing on ambiance, accessibility, and target demographic.
  • Curated a one-of-a-kind cocktail menu featuring a spectrum of house-made purées, liquors, and bitters, offering a distinctive experience that set the bar apart from competitors.
  • Managed day-to-day operations, including staff hiring, training, and development, ensuring all team members were aligned with the bar’s commitment to warm hospitality and high service standards.
  • Negotiated with suppliers for quality ingredients and competitive pricing, maintaining inventory control while ensuring premium offerings for guests.
  • Oversaw day-to-day paperwork, including payroll, financial tracking, and compliance with health and safety regulations.
  • Personally served guests, providing exceptional service and cultivating long-term relationships, which resulted in a loyal customer base and high customer satisfaction.
  • Led marketing initiatives, including social media campaigns, local partnerships, and special events, resulting in increased brand awareness and customer engagement.


Hospitality Specialist

The Chanler At Cliff Walk
05.2023 - 11.2023
  • Led sales initiatives that resulted in a 32% year-over-year growth in revenue, leveraging exceptional guest experience strategies and targeted promotions.
  • Ensured the highest standards of guest experience in both the hotel and fine dining restaurant, achieving consistently outstanding guest satisfaction scores and receiving recognition for excellence in service.
  • Trained and mentored a team of 30+ staff members, promoting a culture of hospitality and teamwork.
  • Implemented sales processes and systems that improved operational efficiency and increased booking conversions by 10%.
  • Provided leadership in creating an environment of collaboration across departments, ensuring seamless service delivery that upheld the 5-star standards of both the hotel and restaurant.
  • Conducted regular training on advanced hospitality service techniques, improving staff performance and increasing customer satisfaction.
  • Coordinated VIP and special events, ensuring flawless execution and fostering long-term guest loyalty.


Restaurant Manager & Bartender

Sails Restaurant
09.2021 - 05.2023
  • Progressed from bartender to restaurant manager at the state's top-rated fine dining establishment, managing daily operations and overseeing a team of 45+ staff to deliver exceptional service.
  • Cultivated strong customer relationships, offering personalized experiences that resulted in increased customer satisfaction and repeat business.
  • Trained staff in product knowledge, customer engagement, and upselling, contributing to a 18% increase in sales and higher average ticket values.
  • Demonstrated excellent communication and negotiation skills while interacting with high-end clientele, ensuring tailored dining recommendations and resolving any concerns.
  • Managed inventory, controlled costs, and implemented procedures that improved profitability
  • Excelled in upselling and promoting high-end items as bartender, leading to a 15% increase in beverage sales.
  • Making and implementing sales procedures.
  • Collaborated with team members to maintain a seamless operation, ensuring that every guest experienced a high-quality, memorable visit.

Education

Bachelor of Science - Internet Tehnologies

Visoka ICT

Bartending

Bartenders710

Master Bartending

Bartenders710

Skills

  • Team leading
  • Communication
  • Organization
  • Guest experience
  • Problem-Solving
  • Product Knowledge

Languages

  • English

  • Serbian

Timeline

Consultant – Food & Beverage Operations

The Frank Hospitality
05.2024 - Current

Hospitality Specialist

The Chanler At Cliff Walk
05.2023 - 11.2023

Restaurant Manager & Bartender

Sails Restaurant
09.2021 - 05.2023

Bar Owner/Head Bartender

Cocktail Bar Baric
09.2019 - Current

Bartending

Bartenders710

Master Bartending

Bartenders710

Bachelor of Science - Internet Tehnologies

Visoka ICT

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