Filip Petrovski
Doha,DA
Summary
A dynamic leader with proven expertise in enhancing customer service and boosting performance outcomes, notably at JW Marriott. Skilled in employee relations and sales negotiation, I excel in creating positive changes based on feedback and leading teams to exceed sales goals. Achieved significant improvements in operational efficiency and customer satisfaction through strategic problem-solving and effective staff training.
Overview
12
12
years of professional experience
Work History
Outlet Manager
JW Marriott
01.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
Restaurant Manager
Waldorf Astoria
05.2022 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed staff schedules and maintained adequate coverage for all shifts.
FB Operations Manager EXPO Event
Emaar Hospitality Group
01.2021 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Restaurant Manager
W Hotels
01.2018 - 01.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
Restaurant Waiter / Team Leader
W Hotel
05.2013 - 07.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
GED -
European University
Skopje, North Macedonia04-2013
Skills
- Store operations
- Sales negotiation
- Employee relations
- Social media marketing
- Staff scheduling
- Security management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Effective leader
- Performance improvement
Football,Basketball,Beach Voleyball
Focus on sports always during the free time.
Languages
Macedonian
Native language
Spanish
Upper intermediate
B2
Italian
Elementary
A2
Serbian
Advanced
C1
Timeline
Outlet Manager
JW Marriott
01.2024 - Current
Restaurant Manager
Waldorf Astoria
05.2022 - 12.2023
FB Operations Manager EXPO Event
Emaar Hospitality Group
01.2021 - 04.2022
Assistant Restaurant Manager
W Hotels
01.2018 - 01.2021
Restaurant Waiter / Team Leader
W Hotel
05.2013 - 07.2017
GED -
European University
Similar Profiles
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Simon GuertinSimon Guertin
Senior Sales Manager at Austin Marriott Downtown & JW Marriott AustinSenior Sales Manager at Austin Marriott Downtown & JW Marriott Austin
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
Jill KaczmarekJill Kaczmarek
Assistant Rooms Operations Manager at JW Marriott Desert Ridge Resort & SpaAssistant Rooms Operations Manager at JW Marriott Desert Ridge Resort & Spa
Mohamed Hassan Othman AbdelhafezMohamed Hassan Othman Abdelhafez
Preparatory and Secondary English Teacher at Ministery Of Education and Higher Education-QatarPreparatory and Secondary English Teacher at Ministery Of Education and Higher Education-Qatar