Filip Savicevic
Global SCO Software Support Engineer
Kraljevo
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Global SCO Software Support Engineer
NCR Voyix
Belgrade
10.2023 - Current
- Enhanced SCOT application performance through fixes, routine maintenance, and driver installations.
- Examining log files to determine the root cause of a problem.
- Managed client communications via email to ensure efficient operations and timely resolution of inquiries.
- Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.
- Reduced software downtime by proactively identifying potential issues and providing preventive maintenance solutions.
- Distributed updates across the private network, managing configuration files to ensure consistent and complication-free system performance.
Help Desk Representative
NCR
Belgrade, Belgrade
04.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided on-call support for critical issues related to AlohaQS.
- Assisted in creation of knowledge base, compiling common issues and their resolutions to improve internal processes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed approximately 30 incoming calls and emails per day from customers
Sales Representative
WinWin
Belgrade, Belgrade
11.2021 - 02.2022
- Answered any questions regarding inventory, sales, and promotions
- Folded and arranged merchandise in attractive displays to drive sales.
- Achieved personal sales targets in line with KPI objectives
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor of Science - Management
Business And Arts Academy of Applied Studies
Belgrade, Serbia 10.2020 - Current
High School Diploma -
14. Oktobar
Kraljevo, Serbia 09.2016 - 05.2020
Skills
Incident Management
Software Deployment
Application support
Operating systems
Network Troubleshooting
Excel
Log Analysis
Timeline
Global SCO Software Support Engineer
NCR Voyix
10.2023 - Current
Help Desk Representative
NCR
04.2022 - 10.2023
Sales Representative
WinWin
11.2021 - 02.2022
Bachelor of Science - Management
Business And Arts Academy of Applied Studies
10.2020 - Current
High School Diploma -
14. Oktobar
09.2016 - 05.2020
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