Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Filipe Costa

Monroe,WA

Summary

Experienced technical professional with a strong background in project management and technology integration. Recognized for consistently delivering successful project outcomes by implementing effective planning and execution strategies. Dedicated to promoting team collaboration and adept at adapting to evolving project requirements. Skilled in risk assessment, resource allocation, and engaging stakeholders to drive project success.

Overview

16
16
years of professional experience

Work History

Technical Project Manager

Starbucks
08.2022 - 02.2025
  • Provided total ownership to coordinate and support the installation of retail technology for new and existing stores within the assigned region. Including all procurement of equipment, supporting the configuration and checkout processes, and providing hyper-care support post installation.
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
  • Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.

Lead Systems Analyst

TEKsystems
07.2017 - 08.2022
  • Led a team of 20 analysts in the successful completion of complex projects, ensuring timely delivery and high-quality results. Implemented automated monitoring tools that significantly reduced downtime by identifying potential issues early.
  • Reduced response times for critical issues by establishing a robust incident management process and refining escalation protocols.
  • Developed customized reports for key stakeholders, facilitating informed decision-making based on accurate data insights.
  • Facilitated change management efforts throughout project lifecycles by developing clear plans and engaging affected parties during transitions.
  • Standardized documentation processes to maintain consistency across projects and facilitate efficient knowledge transfer between team members.
  • Mentored junior analysts, providing guidance on best practices and fostering their professional growth within the organization.

Lab Engineer

Insight Global
05.2015 - 06.2016
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Maintained lab's cooling and power efficiency above standards by appropriately deploying new servers/desktops and re-positioning existing systems, as well as detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues. Increased user satisfaction through effective communication and timely resolution of support tickets.

Program Manager

Insight Global
07.2014 - 05.2015
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Planned best allocation and utilization of space and resources for new spaces, or re-organizing current premises.
  • Managed vendor relationships to ensure timely deliveries and adherence to contract terms for optimal results.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Chaired weekly status meetings, providing clear updates on project progress, milestones achieved, and upcoming objectives to keep stakeholders informed.

Technical Support Analyst

CompuCom
03.2011 - 07.2014
  • Improved facility efficiency by streamlining administrative processes and conducting preventative maintenance and safety walkthroughs in 68 labs in 12 buildings throughout campus ensuring compliance in all electrical, cooling, fire and emergency standards.
  • Created, updated and maintained current architectural drawings for individual circuit IDs, machine counts, physical layout and HVAC present in all assigned labs.
  • Collaborated with cross-functional teams to facilitate the successful completion of facilities-related projects on time and within budget constraints.
  • Implemented regular equipment maintenance schedules, ensuring optimal performance and reducing downtime.
  • Coordinated with multiple groups and different vendors to facilitate the removal of retired systems and equipment from labs to be recycled or salvaged.

Night Crew Manager

Quality Food Center - QFC
03.2009 - 01.2014
  • Managed inventory and ordering of 30,000+ SKUs for grocery department. Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
  • Developed and managed a crew of seven night stockers with minimal turnover by fostering a team mentality and improving associate morale, communication, and overall working performance and conditions.
  • Supported the development of new initiatives aimed at enhancing customer experiences by contributing valuable insights based on firsthand observations from nightly operations.
  • Maintained close communication with grocery and maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure customer safety and minimal disruption to their visit.

Assistant Night Crew Manager

Quality Food Center - QFC
09.2008 - 03.2009
  • Consistently met deadlines for completing nightly tasks, ensuring store was ready for business the following day. Streamlined restocking procedures by coordinating closely with day crew members on inventory needs.
  • Handled nightly deposits and balanced cash drawers with a consistent high level of accuracy.
  • Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
  • Exhibited strong organizational skills in managing inventory records, tracking stock levels, and updating documentation as needed.
  • Demonstrated flexibility in adapting to changes in schedule or workload as needed during peak seasons or unexpected events.
  • Loaded/Unloaded trailers using a power jack and/or forklift and/or order picker. Received/Inventoried orders from warehouse and specialty vendors.

Education

High School Diploma -

Colegio Militar De Curitiba
Curitiba, Brazil
11-1998

Skills

  • Technical project management
  • Cross-functional teamwork
  • Team leadership
  • Effective stakeholder communication
  • IT systems management
  • Collaborative problem-solving
  • Streamlined deployment practices
  • Comprehensive documentation skills
  • Task tracking and reporting
  • Waterfall project management
  • Supply chain procurement
  • Agile project management

Languages

Portuguese
English
Spanish

Software

ServiceNow

Office365

ITSM

BMC Marimba

Miro

OpenSpaceAI

Meraki Dashboard

Splunk

Compass

Sharepoint

Timeline

Technical Project Manager

Starbucks
08.2022 - 02.2025

Lead Systems Analyst

TEKsystems
07.2017 - 08.2022

Lab Engineer

Insight Global
05.2015 - 06.2016

Program Manager

Insight Global
07.2014 - 05.2015

Technical Support Analyst

CompuCom
03.2011 - 07.2014

Night Crew Manager

Quality Food Center - QFC
03.2009 - 01.2014

Assistant Night Crew Manager

Quality Food Center - QFC
09.2008 - 03.2009

High School Diploma -

Colegio Militar De Curitiba

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Filipe Costa