FILIPE J FERREIRA
Ellington,CT
Summary
Seeking a Branch Manager position within a financial institution that is dedicated to its employees and community, where I can utilize my sales skills to increase revenue while providing sound leadership within the branch.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
Work History
Branch Manager
Chicopee Savings Bank/Westfield Bank
Chicopee, MA
01.2009 - Current
- Managed Daily operations for a bank branch with excess of $100m in assets
- Established and maintained new business banking relationships through networking, cold call visits, and referrals.
- Advised customers on financial topics and cross sold appropriate bank products
- Trained staff on Banking products and how to effectively cross sell to customers to capture all opportunities
- Achieved goals on a quarterly basis
- Managed daily operations of retail banking branch effectively.
- Led team in delivering exceptional customer service experiences.
- Oversaw compliance with banking regulations and internal policies.
- Coordinated staff training programs to enhance product knowledge.
- Developed strategies to improve branch performance and efficiency.
- Facilitated communication between corporate offices and branch staff.
- Analyzed financial reports to guide decision-making processes.
- Implemented marketing initiatives to promote bank services locally.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Mortgage Loan Officer
Movement Mortgage
Agawam, MA
01.2019 - 04.2020
- Responsible for originating mortgage refinances and purchase loans
- Analyzed financial and credit data and determines customer financial objectives
- Networked and solicited referrals from realtors, insurance agents, financial planners/advisors, CPA's and satisfied customers
- Determine appropriate rate lock, and issuance of disclosures
- Performed Daily Maintenance of a loan applicant database
- Analyze applicant's financial status, credit and property evaluation to determine loan feasibility
- Held Workshops and industry events to build knowledge on mortgage products to my referral sources
Mortgage Loan Officer
Chicopee Savings Bank/Westfield Bank
03.2018 - 09.2018
- Responsible for originating mortgage refinances and purchase loans
- Analyzed financial and credit data and determines customer financial objectives
- Networked and solicited referrals from realtors, insurance agents, financial planners/advisors, CPA's and satisfied customers
Education
Chicopee High School
Chicopee, MASome College (No Degree) - Finance
American International College
Springfield, MASkills
- Sales strategy development
- Relationship building
- Customer relationship management
- Team leadership
- Performance evaluation
- Conflict resolution
- Effective communication
- Coaching and mentoring
- Problem solving
- Excellent work ethic
- Strong team-builder
- Staff recruitment
- Sales development
- Strong interpersonal skills
- Branch operations management
- Decision-making
- Verbal/written communication
- Excellent communication skills
- Goals and performance
- Cash handling
- Sales professional
- Employee development
- Interviewing and hiring
- Sales planning
- Multilingual in Portuguese, Spanish
Community Service
Finance Committee Member for the Chicopee Portuguese American Club Scholarship Fund
Nmls
#11166623
Profile Of Personal Strengths
Trilingual - English/Portuguese/Spanish
Timeline
Mortgage Loan Officer
Movement Mortgage
01.2019 - 04.2020
Mortgage Loan Officer
Chicopee Savings Bank/Westfield Bank
03.2018 - 09.2018
Branch Manager
Chicopee Savings Bank/Westfield Bank
01.2009 - Current
Chicopee High School
Some College (No Degree) - Finance
American International College