Filipia Roibu
Shepperton
Summary
Offering strong foundation in customer service and communication skills, coupled with genuine interest in beauty and wellness. Knowledgeable about various beauty treatments and committed to continuous learning and improvement. Ready to use and develop skills in skincare and client consultation in my beauty therapy role.
Overview
3
3
years of professional experience
Work history
Reception Host
Piccolino
Virginia Water
2023.10 - 2025.01
- Ensured guest satisfaction by providing excellent customer service.
- Handled table reservations for smoother dining experiences.
- Coordinated private event set-up, delivering successful hosting experiences.
- Streamlined restaurant operations with efficient seating arrangements.
Reservation Agent
Brooklands Hotel
Weybridge
2022.06 - 2023.07
- Being reservation agent in Brooklands Hotel I was responsabil for managing all bedrooms, spa and restaurant bookings and following procedures to maximise revenue
- Checking the availability of accommodation on the guests desired travel dates
- Managed high volume calls for booking and reservation purposes.
- Resolved complaints swiftly, maintaining high level of customer satisfaction.
Education
VTCT Level 2 Award - Facial Massage and Skincare
VTCT
London 2024.03 - 2024.05
VTCT Skills Level 3 Diploma - Beauty Therapy Studies
VTCT
London 2024.10 - 2024.12
Skills and management level 1 - undefined
Health and Safety course - undefined
Skills
- Caring customer service
- Well-presented and punctual
- Attention to detail
- Multi-tasking
- Good knowledge of Microsoft
- Appointments management
- Time efficiency
- Microdermabrasion
- Risk Assessment
- Anatomy and Physiology
Languages
English
Russian
Roumanian
Timeline
VTCT Skills Level 3 Diploma - Beauty Therapy Studies
VTCT
2024.10 - 2024.12
VTCT Level 2 Award - Facial Massage and Skincare
VTCT
2024.03 - 2024.05
Reception Host
Piccolino
2023.10 - 2025.01
Reservation Agent
Brooklands Hotel
2022.06 - 2023.07