Filipina Potasi
Walmart
Independence,MO
2
Languages
6
years of professional experience
Customer-Facing Operations Professional experienced in retail, postal, and fulfillment environments. Delivered exceptional customer service and precise cash handling through effective communication and team collaboration. Maintained efficient daily operations and accurate transactions, contributing to seamless checkout experiences.
Work History
Cosmetic Cashier
7 Months- Processed cash, card, and mobile payments accurately at checkout
- Scanned merchandise quickly while maintaining friendly customer service
- Balanced register transactions and resolved basic payment discrepancies
- Provided assistance to customers in navigating store policies and procedures with returns, exchanges, and receipt verification
- Bagged items carefully and organized carts for efficient exit flow
- Maintained clean, stocked checkout area and monitored supplies
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated a positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet a wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
General Clerk I
5 Months- Loaded boxes of government case files onto carts and delivered shipments to assigned storage locations.
- Assessed available storage capacity, placed file boxes into designated areas, and arranged boxes by alphabetical order, case number, and odd-numbered sequences.
- Documented shelf-number alphabetical ranges and recorded stored file quantities on tracking boards and inventory sheets.
- Reviewed file order, scanned and processed files in the correct sequence to maintain accurate records.
- Reviewed file sequence results for accuracy and retraced records to identify and retrieve files that were not scanned.
- Sorted and organized incoming files along the processing line, aligning with established procedures for consistent workflow.
- Reviewed and separated color-coded t-files from regular case files to maintain consistent labeling standards and organized case records.
- Ensured accurate file sequencing across documents to support document tracking and streamline retrieval.
- Verified scanning accuracy, located misplaced files, and identified missing records through quality checks.
- Organized government document files through careful handling and secure storage while ensuring accurate records.
- Operated end-to-end loading, transport, recording, and stacking process while processing and stacking more than six carts of files across an 8-hour shift.
- Monitored document handling and data protection compliance to ensure confidentiality of sensitive information in accordance with company policies.
- Coordinated with team members to maintain smooth office communication and task flow.
- Utilized office management software to record and track customer information.
PSE Mail Clerk
3 Months- Managed mail sorting by route ZIP code and delivery priority to maintain efficient delivery operations.
- Managed operation of mail sorting equipment and handling of hand-stamped correspondence to support accurate postal workflow.
- Prepared accurate package labels and dispatch records following USPS mailing and shipping procedures for timely processing.
- Verified recipient addresses and postage for correct sorting, reducing misdirected mail and processing delays.
- Organized bulk mail and departmental correspondence to ensure accurate, efficient distribution throughout postal facility.
- Inspected mail for damage or delivery issues, assessed undeliverability status, and directed forwarding or return processing routes.
- Managed mailroom cleanliness and security by following postal safety and handling protocols for proper mail handling.
- Coordinated internal mail routing and delivery with timeliness and accuracy to maintain customer satisfaction.
- Maintained well-organized mailroom operations to ensure timely access to materials and efficient workflow for staff members.
- Verified label accuracy and ensured clear recipient information on packages to reduce mailing errors.
- Measured letters and packages, assigned classification weight, and computed shipping costs based on destination.
- Sustained mailroom cleanliness, organization, and safety compliance through consistent facility maintenance and readiness.
- Performed precise mail sorting and placement into mailboxes and post office boxes while maintaining high accuracy.
- Reviewed, sorted, and organized incoming mail to enable accurate distribution to designated departments.
- Tracked outgoing mail to provide accurate customer updates.
- Managed loading, unloading, moving, and organizing mail trays, containers, and packages throughout processing facility.
- Operated high-speed automated processing equipment to scan, sort, and route letters, packages, and other mail items, ensuring sustained high-throughput processing.
- Observed and monitored mail flow and equipment performance in real time during high-speed operations to ensure efficient processing.
Fulfillment Clerk
4 Years 10 Months- Processed incoming work requests through fulfillment systems and prioritized daily production queues.
- Coordinated fulfillment workflows for print, mail, and distribution orders with strict accuracy.
- Verified document counts, packaging, and labeling to ensure correct client delivery.
- Inspected completed packets for quality standards, barcodes, and mailing requirements.
- Reconciled inventory levels for paper, supplies, and finished materials to support operations.
- Prepared outbound shipments using postal and courier methods while meeting service deadlines.
- Trained new staff on fulfillment procedures, workstation setup, and processing standards.
- Improved workflow consistency by identifying errors and supporting corrective actions across production tasks.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
- Assisted management in identifying process improvements that led to increased fulfillment speed and decreased error rates.
- Developed strong relationships with suppliers to ensure consistent stock availability and timely deliveries.
- Ensured timely delivery of customer orders by prioritizing tasks and coordinating with shipping department personnel.
- Collaborated with team members to complete large orders quickly, increasing overall productivity levels.
- Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
- Provided excellent customer service while resolving shipment discrepancies or issues related to damaged merchandise promptly and professionally.
- Coordinated with management to address and resolve any fulfillment-related issues, resulting in a more efficient workflow.
- Assisted in training new employees on warehouse procedures, ensuring they were prepared for success within the role of Fulfillment Clerk.
- Contributed to achieving company-wide goals by consistently meeting or exceeding individual performance targets for order accuracy and productivity.
- Participated in regular staff meetings to share best practices, address challenges, and discuss opportunities for improvement within the fulfillment department.
- Enhanced warehouse efficiency by organizing inventory, maintaining accurate records, and implementing a streamlined system for locating items.
- Demonstrated flexibility by adapting to various roles within the warehouse as needed, quickly becoming proficient in multiple areas of operations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Recommended merchandise and services that would meet customer needs.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Contributed to meeting sales goals through efficient order processing and effective communication between departments.
- Received positive feedback from customers for prompt service and attention to detail in fulfilling their orders.
- Supported fellow team members during high-volume periods, ensuring smooth operations during peak times of the year.
- Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfillment processes or customer satisfaction ratings.
- Optimized storage space utilization by regularly reorganizing inventory based on item popularity and seasonal trends.
- Implemented a new inventory tracking system that reduced time spent locating items by 30% while increasing overall organization within the warehouse space.
Education
High School Diploma
- Graduated with honors and maintained an approximately 3.7 GPA
- Received awards for academic excellences in english, science, and social studies.
- Completed coursework in Welding and Fashion.
Skills
Cash handling
Customer support
Customer relations
Customer assistance
Sanitation procedures
Time management skills
Inventory control
Merchandise restocking
Order packaging
Daily reporting
Team collaboration
Employee training
Communication skills
Reliability
Work ethic
Daily reports
Staff training
Patience and empathy
Work ethic and integrity
Customer service
Accomplishments
Provided excellent customer service by building strong relationships with customers who frequently returned and specifically requested my assistance. Demonstrated consistency, dependability, and attention to detail while assisting customers, stocking merchandise, organizing shelves, and maintaining a clean and organized department.
Committed to creating a positive shopping experience and supporting daily store operations.
Languages
English
Full Professional
Samoan
Full Professional
Interests
I enjoy helping others and giving back to the community. Watching Movies and TV Shows. Also
enjoy spend quality time with family and friends through social gatherings and team activities. Passionate about sports including volleyball
softball
cricket and basketball(high school experience). Avid reader and enthusiastic gamer with a love for both fiction and strategy-based games.
Timeline
Cosmetic Cashier
Walmart
02.2026 - 09.2026Read More
General Clerk I
Tuknik Government Services
07.2025 - 12.2025Read More
PSE Mail Clerk
USPS POSTAL OFFICE
06.2025 - 09.2025Read More
Fulfillment Clerk
Broadridge Financial Solutions
08.2020 - 06.2025Read More
Leone High School
High School Diploma
Read More