Summary
Overview
Work History
Education
Skills
Certification
Drivinglicense
Personal Information
Hobbies and Interests
Category
Languages
Timeline
Hi, I’m

Filippo Gibellini

Verdello,Italy

Summary

Energetic professional with undeniable money management and food handling skills. Knowledge of beverage preparation techniques and attention to cleanliness and optimal organization of work areas. Capable of guiding less experienced staff towards the best work results with a focus on achieving goals. Dedicated to customer satisfaction and loyalty, able to provide competent and fast service.

Qualified Bar Manager with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

15
years of professional experience
1
Certification

Work History

Simply Capri

Bartender
08.2024 - Current

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Bobadilla Feeling Club

Bar Manager
09.2021 - Current

Job overview

  • Accurate identification of customers to verify their age requirements for purchasing alcohol
  • Performing minor maintenance and repairs on equipment
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.

Bobadilla Ricevimenti

Catering Waiter
09.2021 - Current

Job overview

  • Possible malfunctions to ensure the correct functioning of coffee machines
  • Preparation of fruit, perfectly pitted and sliced for drink garnishing
  • Taking charge and resolving customer concerns through actions in order to ensure brand loyalty
  • Restocking the counter and customer areas in order to maintain an availability of items that meets anticipated needs
  • Monitoring of the bar inventory and timely restocking of items before they run out
  • Accurate and aesthetically pleasing display of goods and ready-to-eat foods to increase store revenues
  • Preparation of over 100 drinks per shift with high precision and strong, consistent customer satisfaction
  • Proper cleaning of all equipment, including dishwashers and blenders, and sanitization of counters to prevent any contamination
  • Effective management of problematic behaviors and mitigation of consequences arising from excessive alcohol consumption by customers through coordination with security services
  • Study of industry trends in order to guide the planning of the bar menu and develop new drink recipes
  • Measuring and mixing ingredients for the preparation of customized and à la carte drinks
  • Joyful engagement of customers even during peak periods in order to maintain a high overall mood
  • Research to exceed the results and objectives required by the role
  • Organization and correct arrangement of glassware, cutlery, porcelain, and linens to ensure impeccable service
  • Clearing and thorough cleaning of tables, surfaces, and seats according to current hygiene and safety regulations and protocols
  • Catering service for events up to a maximum of 300 guests such as Corporate Events and Weddings
  • Final disposal of waste, packaging, and refuse in compliance with hygiene protocols and delivery to designated collection points
  • Welcoming guests with availability, courtesy, and friendliness
  • Assisting diners by providing complete and accurate information about food, beverages, ingredients used, and pairings
  • Preparation of the buffet at the table with adequate speed of service and according to the guidelines agreed upon by the event organizer
  • Quality control of the buffet with periodic inspections at the tables
  • Assembly of dishes through cutting of food, portioning, pairing, plating, and final service
  • Guarantee of a well-maintained, professional, and suitable standing for the type of event
  • Immediate cleaning and drying of surfaces and floors following the spill of food or beverages

T-pro Global Solution

Sales Manager
03.2020 - 04.2021

Job overview

  • Careful transportation of orders from the kitchen and bar areas to the tables and, once the customers have finished, removing empty plates and glasses
  • Monitoring of assigned areas to adequately assess and meet customer needs, prioritizing tasks appropriately during peak hours
  • Checking with guests to gather feedback on the served food, resolve any issues, bring additional items to the table, and ensure that beverages are not running out
  • Refilling containers of napkins, straws, and items that need to be constantly stocked
  • Preparation and service of cold, hot, and drinks to customers
  • Demonstrating polite and professional behavior towards customers to encourage inquiries and orders

Dal Carlo

Restaurant Waiter
04.2019 - 06.2020

Job overview

  • Startup of an acquaintance's business
  • Collection of contacts from stores and commercial activities in general in order to make the customer aware of the products; subsequent sales; creation and maintenance of customer/supplier relationships, mailing lists, phone contacts, use of Excel for price lists and FattureinCloud
  • Warehouse management with periodic checks on purchased/sold goods and stock levels
  • General manual labor
  • Proposal to customers of complementary solutions and products
  • Management and loyalty building with acquired customers
  • Public relations activities to constantly enhance the network

Millevolte Ice Cream Shop

Ice Cream Counter Attendant
08.2017 - 02.2019

Job overview

  • Sale of ice cream and complementary products
  • Compliance with safety and hygiene guidelines in order to ensure the health and well-being of customers and other employees
  • Up-to-date knowledge of menu items, sides, ingredients, and preparation methods
  • Execution of daily activities and assistance to other team members when necessary
  • Communication to customers about additional items and offering samples of promotional items with the goal of increasing sales in the store

Caffè dell'Angolo Restaurant

Waiter In Dining Room And Bartender
11.2015 - 03.2016

Job overview

  • Cold table, coffee bar, aperitifs and dining room with particular attention to sales and periodic promotions
  • Constant on-site training by the head trainer and frequent courses at the Esselunga headquarters to refine skills required by the company
  • Coordination and training of the staff assigned based on the activities to be performed
  • Carrying out assigned tasks with attention and precision

Caffè del Viale

Owner
01.2010 - 01.2015

Job overview

  • Counter service, dining room service, cashier, cleaning, preparation of cold tables and snacks, preparation of hot tables, cocktail preparation, coffee bar, multichannel advertising, administration, purchasing management, payments, human resources management

Education

Enrico Fermi Institute

High School Diploma from Scientific High School
01.2009

Skills

  • Proficiency in Office Package (Word, Excel, PowerPoint, etc)
  • Email
  • Electronics
  • Windows
  • Android
  • Social Networks
  • Google
  • Knowledge of classic cocktails
  • Regulations on the sale of alcoholic beverages
  • Use of bar equipment
  • Knowledge of IBA cocktails
  • Drink service techniques
  • Upselling techniques for beverages
  • Availability for shift work
  • Professional standing
  • Stress management
  • Mixing methods
  • Operational autonomy
  • Knowledge of food hygiene regulations
  • Disposition for public interaction
  • Manual skills
  • Knowledge of spirits
  • Use of POS and cash register
  • Cordiality and patience
  • Dynamism and flexibility
  • Manual dexterity and execution speed
  • Sales attitude
  • Knowledge of coffee products
  • Latte Art techniques
  • Communicative and relational skills
  • Customer orientation
  • Extroverted and dynamic character
  • Use of professional coffee machines
  • Multitasking ability
  • Customer service
  • Highly reliable
  • Team player attitude

Certification

OPEN WATER DIVER CERTIFICATION, 01/15/18, Present

Drivinglicense

True, True

Personal Information

Work Permit: I authorize the processing of my personal data in accordance with Legislative Decree 30 June 2003, no. 196 'Code regarding the protection of personal data.'

Hobbies and Interests

  • Swimming for more than 15 years at an amateur level
  • Soccer school from age 7 to 9
  • Played in a basketball team from age 9 to 13 (Propaganda under 12 and under 13)
  • Practiced tennis with an instructor for a year
  • Practiced surfing with an instructor in 2018

Category

B

Languages

English
Professional Working

Timeline

Bartender

Simply Capri
08.2024 - Current

Bar Manager

Bobadilla Feeling Club
09.2021 - Current

Catering Waiter

Bobadilla Ricevimenti
09.2021 - Current

Sales Manager

T-pro Global Solution
03.2020 - 04.2021

Restaurant Waiter

Dal Carlo
04.2019 - 06.2020

Ice Cream Counter Attendant

Millevolte Ice Cream Shop
08.2017 - 02.2019

Waiter In Dining Room And Bartender

Caffè dell'Angolo Restaurant
11.2015 - 03.2016

Owner

Caffè del Viale
01.2010 - 01.2015

Enrico Fermi Institute

High School Diploma from Scientific High School

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Filippo Gibellini