Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Software
Timeline
Generic
Filippos Kavvalos

Filippos Kavvalos

Business Operations And Management

Summary

A results-oriented business leader experienced in day-to-day business operations.
Relative international experience.
A liaison to key clients, accounts and stakeholders.
With the ability to leverage trends across industries and markets to derive solutions and approaches that create value for customers and profitability for organizations.
Demonstrated ability to streamline processes and decrease costs while maintaining quality and delivery.
Applies a multi-faceted approach to managing that embraces safety, operations and productivity across multiple business lines.
Versatile, innovative and skilled at seeing the “big picture” while still also focusing on the details.
Entrepreneurial, dedicated to developing team members' strengths to build dynamic and high-performing teams who surpass company goals.
Focused on helping companies accomplish missions and drive growth through analyzing data, trends and markets and being able to translate those into strategies and execute them.
Expansion-minded, able to handle complicated operational changes and familiar with financial decision making and company-wide policy development.
Talent for overcoming operational issues and driving proactive improvements in bull or bare markets and can manage end to end strategy and execution.

Very adapt in financial management and forecasting having shown numerous times the ability to make a dollar stretch and bootstrap projects even under budget while not compromising on quality.

Competent in Sales B2B and B2C, lead gen strategies and closing deals. All in all a very valuable partner from an operational stand point to any organizations sales department.

Consistent in delivering Marketing and Brand strategy and high level implementation while working with stakeholders to execute and drive performance.

Has a fair but firm management style where self accountability is greatly rewarded and simultaneously self learning is not only promoted but assisted and recommended within the organizational structure.

In character always looking for a challenge but also enjoys the reward of creating something and watching it flourish.

In general has a fair encroach in management and in not particularly fond of organizations that disproportionably treat colleagues different not based on performance or character but on personal view points.

He believes that good character and good performance ought to be rewarded and questionable actions should be mitigated in order to create healthy, fair and well performing departments in organizations.

Is extremely adapt in setting up and managing remote teams as well as onsite and can effectively setup and execute both.

Travel is welcomed under the right circumstances and consistency.

Overview

19
19
years of professional experience
9
9
years of post-secondary education
4
4
Languages

Work History

Head Of Operations and Finance

Geek Recruiters/Global Talents Hub.
04.2021 - Current
  • As the Head of Operations and Finance It is my responsibility to Manage the whole business as far as Workforce, Workflows and Finances all the way to Marketing, Business development as well Recruitment and HR.
  • Set up workflows and processes from scratch to facilitate growth from 3 to 80+ colleagues in the span of 22 months
  • Hired, Onboarded, Trained and setup operationally over 30 fully remote colleagues and 50+ fully remote recruitment partners in 18 months.
  • Utilized training from our Ed-Tech products together with my own processes and structure to on board, train and streamline colleagues hiring and performance on average tripling their productivity and halving our costs simultaneously.
  • Contributed and Created Marketing and branding strategies that lead to a 200% increase in our SM subscribers and 3 fold email subscribers on our newsletter in 20 months.
  • Contributed to and Created Marketing strategies that resulted in 70%+ lead opt in rates on our marketing initiatives.
  • Thought my direct efforts and contributions to the Marketing strategy and execution including cost control, our direct Marketing ROI became positive for the first time in the company prior to me joining.
  • Planed, managed and executed a pricing strategy that increased our Ed-Tech offering prices by 500% while still maintaining 100% attendance over the course of 22 months consistently.
  • Was directly responsible for 60% of the company wide sales resulting in the financial year of 2022 in multi 6 figure revenue being generated from my closed deals. And an overall company revenue of 5x from the year before I joined.
  • In charge of finances and cashflow management as well as marketing ad spend, was able to bootstrap the two companies while expanding 5x revenue in two years.
  • Implemented KPI’s for the whole team and set the working standards leading by example and training consistently even on a weekly basis to push improvements and spot inefficiencies and low performance.
  • Created processes, tracking dashboards and workflows that tracked our recruitment services department with their KPI's and general figures in a way that most agencies have never done before. Being able to track the whole pipeline of work, exact costs for each colleagues and overall performance simultaneously.
  • Created tracking dashboards to have the ability to forecast workload, performance inefficiencies and adjust daily if needed on the strategy.
  • Integrated new tools and ways to improve our operation as well as worked with our technical associates to integrate automations to the maximum especially when it kame to KPI's and cost control making them extremely efficient and transparent.
  • Created a multitude of How tos and guidance's both for Training and for Executing our services for all colleagues to have available after their onboarding to recap and execute more efficiently.
  • Created a comprehensive onboarding structure, with tests, training and incremental responsibility allocation that really allowed us to properly gauge someones competencies and skills early on.
  • Was and am the go to Stakeholder for the CEO to consult as far as revenue strategies, marketing and of course operational changes that needed to happen for the organization to succeed.
  • I directly launched the IT Recruitment Service side of the business from day one, setup the operational structure and the organizational structure of it as well as implemented a new style of execution using an agile methodology implemented in the recruitment service pipeline. While simultaneously managing and executing all HR and recruitment activities for this side of the business.
  • I directly requested and facilitated the change and upgrade of our E-Learning platform to a more comprehensive and structured one, that allowed us to automate most of our client onboarding, decrease costs and utilize subscriptions effectively and get our singed up attendees rate to over 20x on the new platform compared to the old one.
  • Built the business strategy with the assistance and guidance of the CEO and made sure this was implemented as it needed to be.
  • Was solely responsible for forecasting and managing cashflow, revenue and workforce needs as we scaled aggressively month on month since day one.
  • Bootstrapped the cashflow of the business to make sure we could grow as we do not have any significant funding
  • Build most of the legal documents for both organizations such as but not limited to Freelance Contracts, Service Agreements, NDA’s and GDPR’s among some.
  • Handled customer service on my end directly at the start and once a proper process was setup i onboarded an Administrator that handles this even through I still oversee it directly.

Business Consultant

General Clients
European Economic Area.
08.2020 - 04.2021
  • As a consultant I am assisting clients in reforming and improving their operations and support their business by providing various business solutions such as but not limited to:
  • Organize and execute assigned business projects on behalf of clients (recruiting, payroll, promotional campaigns etc.) according to client’s requirements
  • Meet with assigned clients when needed and perform an initial assessment of a problematic situation
  • Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)
  • Analysed and interpret data to unearth weaknesses and problems and comprehend the causes
  • Formulate recommendations and solutions with attention to a client’s wishes, capabilities and limitations forming concise reports
  • Present findings and suggestions to clients with ample justification and practical advice on how to execute immediately.
  • Develop detailed business plans to drive small or radical changes
  • Assist the client in implementing the plan and resolve any occasional discrepancies
  • Provide guidance for any occurring problems and issues.
  • Assisting clients with financial decision-making cost control and pinpointed internal investment.
  • Setting up clients operational structure on their behalf and coaching them to take over once done.
  • Conducted and developed Marketing and sales strategies the clients could execute.

Key Account Manager

Youpal Group
Stockholm
11.2019 - 08.2020
  • Responsible for striking deals with subcontractors and partners and brought in 42 key partners in the first 5 months
  • Responsible for some of the daily operations and certain stakeholders within the organization
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal delivery teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust and professionalism
  • Preparing regular reports of progress and forecasts to internal and external stakeholders using key metrics and forecasts
  • Shifted into a more direct sales focused role in the last four months and brought over $0.5m worth of deals to the table for negotiations within 3 months managing full cycle sales.
  • Took on the role of Tender manager for a period, being involved in both tender bids as well as approaching companies that had won tenders for business
  • Was successful in proceeding through the first stages of a 100m UK tender as well as opening multiple channels with organizations that had won Tenders, despite taking this role on while the summer holidays where in effect
  • Involved in the recruitment and training of new lead gen reps and junior salespeople
  • Directly was Involved in the marketing campaigns and our SM outreach
  • Was involved in the HR process in all stages as well as the negotiations with key partners to ensure our margins where healthy yet we were still competitive in the markets
  • Created processes and trained team members to be more efficient both in operations, sales, and HR
  • Was KPOC between legal and partners as well as potential clients, leading the negotiations and overseeing the safe completion of contacts and work agreements.
  • Directly contributed and planned the execution of a custom CRM system to utilize internally, from the operational and functional side.

General Manager

Cretan Petroleum
Heraklion, Crete, Greece
01.2019 - 10.2019
  • Managed the daily operations of a petrol station, a vehicle rental business as well as a holiday property management service.
  • Engaged with vendors and stakeholders to lower costs and increase profitability
  • Oversaw the recruitment and employee training process
  • Oversaw the daily financial of the businesses and liaised with the director/ owner to adjust prices and services accordingly
  • Planed and oversaw marketing campaigns for all three business units.
  • Played a key part in the team that developed and managed the launch of a vehicle rental business from scratch including websites, phone apps, premises and partnerships for a 500 car rental business launch in three months.
  • Liaised with vehicle manufacturers to secure the right prices and the right resources to launch the business including financing.
  • Oversaw key regeneration procedures in the station and oversaw the budgets for these.
  • Increased profitability by 10% in three months, from monitoring prices and adjusting accordingly to lowering wastage and costs while better utilizing our workforce and low times.
  • Re-trained staff and stakeholders in operations and customer service to perform at their best while still maintaining a healthy work environment.
  • Liaised with the accounts department and set strict financial KPI's that we met and at times exceeded which significantly contributed to our revenue and profitability as well as credit that allowed us to implement at a later date in launching the other sides of the business.

Assistant Manager

Fast Track Couriers
Harlow
09.2017 - 10.2019
  • Motivated and trained colleagues to maximize performance
  • Developed innovative sales proposals to promote product quality and showcase market comparisons
  • Performed pricing and estimates based on customer needs and requirements
  • Resolved problems promptly and effectively to elevate customer approval
  • Controlled spending on overhead and equipment expenditures by devising and executing cost-management procedures
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Build customer loyalty by devising promotions and products according to customer needs and budget
  • Provided staff members with the support and training to achieve top client satisfaction
  • Generated and developed leads to acquire new clients
  • Reduced operational risks while organizing sales and industry data to forecast performance trends
  • Tracked and analysed profitability and key metrics to ensure profitability
  • Developed and rolled out new policies
  • Created effective organizational systems for reports, agendas, contracts, and records
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration
  • Increased revenue streams by reducing costs, managing schedules, and performing variance and risk analysis to implement corrective actions
  • Developed effective business plans to align strategic decisions with long-term objectives
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Site Operations Manager

NGC Logistics
Hamell Hempstead, United Kingdom
08.2016 - 09.2017
  • Formed strategic partnerships, established metrics, and participated in complex negotiations
  • Took over a branch of the business with a monthly turnover of less than three figures monthly and by month three we where at six figures turnover
  • Expedited resolutions of delivery errors and packaging mistakes
  • Handled employee conflicts in the most efficient manner and while following all company procedures
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
  • Implemented and enforced all policies and procedures for the entire logistics department under my supervision
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Managed over $250,000 in monthly turnover at peak season, that was largely generated by myself due to delivery quality, strategy and execution.
  • Delivered substantial cost savings by securing discounts from van leasing companies, vehicle repair and service specialist as well as work uniform and stationary suppliers
  • Provided updates on critical shipments to the corporate departments and customers who requested them
  • Coordinated the dispatching of over 100 drivers daily to accomplish daily delivery requirements not only in the Depot that I was responsible for but supporting other warehouses simultaneously
  • Managed a courier network of over 2500 drivers across the country in conjunction with assisting other SOM’s
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions
  • Responsible for directly negotiating routes, extra payments, invoicing, and issue resolution with some of our biggest clients
  • Oversaw and approved all financial starting with but not limited to site budgets, site spending, invoicing as well as financial projections and planning for quarterly and half year reports
  • Foretasted manpower requirements based on daily workload and company targets.
  • Directly implemented a recruitment strategy that took initially my site from 5 to over 100 active drivers inn three months and ultimately another three sites to over 600.
  • Created and executed training strategies to train, prepare and onboard drivers in three days and be able to start work.
  • Directly trained, recruited and promoted the whole team that eventually managed the operations and delivery.

Assistant Site Operations Manager

Go Service Solutions
Milton Keynes, United Kingdom
07.2014 - 08.2016
  • I was in charge of the whole site operation for the subcontracting company as the second in command but main responsible stakeholder.
  • Ensured the effective and timely implementation of all operational goals
  • Collaborated with stakeholders maintain smooth inter-departmental communication and operations
  • Improved efficiency in reducing returns and damaged shipments through employee management, workflow evaluations and monitoring procedures
  • Coordinated directly the dispatching of up to 80+ drivers daily to accomplish daily delivery requirements
  • Handled high volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Reported carrier-performance metrics and monthly costs reports to executive team
  • Coordinated quarterly business reviews alongside senior management
  • Enforced the on-time shipment of products to create exceptional customer experiences
  • Tracked time spent on assignments each day for productivity reporting
  • Foretasted manpower requirements based on daily workload and company targets.

Director

Ambassador Travel
Stansted, United Kingdom
02.2012 - 07.2014
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the company to the public
  • Developed impactful and strategic partnerships with three of the largest company in their field globally to drive business development
  • Analysed business needs while soliciting customer feedback for process improvements.
  • Mitigated costs while collaborating with vendors to manage workload at peak times.
  • Created the organization's mission and vision statements that would be utilized by all employees.
  • Optimized operational processes by developing a company-wide analytic tool to address client-specific metrics and costs tracking daily.
  • Spearheaded product line diversification to achieve 500% increase in revenue over the course of two years.
  • Improved business profits by 85% + over two years.
  • Established and updated business procedures that streamlined operations and controlled costs especially during the downturns.
  • Built productive relationships with industry partners to further business objectives and expand out reach.
  • Reviewed individual department performance and consulted with stakeholders to improve processes, procedures, and practices.
  • Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
  • Cultivated and strengthened lasting client relationships.
  • Generated and developed leads to acquire new clients both via cold business development and via referrals from existing clients.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained service quality with a hands-on management style.
  • Created effective organizational systems for reports, agendas, contracts, and records.
  • Trained, coached, and mentored staff to ensure smooth adoption of new practices and programs.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration.
  • Increased revenue streams and reduced costs by managing schedules, and performing variance and risk analysis to implement corrective actions and minimize loss times or "dead" periods.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings and service delivery quality.
  • Supported community outreach campaigns by collaborating with local organizations and community groups.
  • Oversaw the deployment of strategic business plans to accomplish revenue targets.
  • Devised strategies for standardizing and enhancing the organization and management of business assets.
  • Spearheaded contract negotiation and financing for expansion.
  • Provided financial management and forecasting to ensure enough liquidity in the organization.
  • Worked closely with audit team to prepare accounts and documentation as well as conduct audits according to all regulatory requirements.
  • Developed future financial plans to support company objectives.
  • Created and deployed forward-thinking initiatives to drive corporate vision and outperform revenue targets.
  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.

General Manager

Bella Elena Pool bar
Crete
05.2007 - 09.2009
  • Created effective employee schedules that maintained coverage at peak times and minimized labour costs
  • Maintained competitive pricing and achieved targeted sales
  • Maintained an atmosphere of enthusiastic customer service
  • Assisted the team in meeting sales, stock loss, labour objectives and margin goals to increase profitability
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists
  • Set performance expectations and provided honest feedback
  • Established and maintained a positive work environment
  • Recruited, hired, and trained staff on best practices, customer service standards and productivity strategies
  • Maintained high standards of cleanliness and sanitation
  • Maintained stockroom
  • Resolved guest complaints quickly and efficiently
  • Negotiated product prices, availability, distribution, and delivery deadlines
  • Kept facility compliant with health codes, sanitation requirements and license regulations
  • Maintained accurate department signage and pricing
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration, and sanitation
  • Reported on weekly sales to management(Main owner and partner)
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
  • Supervised, trained, and developed team members in accordance with company policies and procedures.

Sergeant, Special Forces

Greek Armed Forces
05.2006 - 05.2007
  • Technical operational Unit), Crete and Rhodes Greece, Organized and carried out regular inspections and oversaw surveillance recordings to safeguard data
  • Audited the inventory of safety materials and weapons to ensure mission security compliance
  • Monitored and managed tactical communications to control information and focus resources
  • Served active warrants and subpoenas and patrolled designated districts
  • Developed, implemented, and controlled emergency response training, drills, and overall plans
  • Identified and resolved equipment shortages
  • Was enrolled in a special operations program with the amphibious unit situated in Rhodes
  • Oversaw and put new recruits through their basic training and well as evaluating them for their specific specialties.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Fabricator/Supervisor

Epimichaniki, Heraklion
Crete
12.2003 - 01.2006
  • Followed company protocols and safety procedures to prevent injuries and accidents
  • Followed blueprints to create products according to specifications
  • Performed maintenance on workplace equipment when required
  • Used MIG and TIG welding to build
  • Performed continuous reviews of production quality and team productivity
  • Kept all shop records current and accurate.

Education

School - General Studies

Hockeril Anglo European College,
09.1999 - 07.2002

Information Technology

1st Technical High School of Heraklion
09.2002 - 06.2005

Bachelor of Arts - Business Management

Open University
09.2009 - 09.2012

Skills

Customer Serviceundefined

Additional Information

  • Nationality , Greek
  • Driving license Yes
  • Date of Birth 01/08/1987
  • Greece being part of the ESTA program I am able to travel to and stay in the USA for up to 90 days at any given time, multiple times per year for business duties without requiring sponsorship.
  • I am ready to travel as needed
  • I am ideally looking for a B2B or Freelance contract since it will be considerably more cost effective for my employer but also allow me to travel unrestricted for business purposes and mitigate my pension and taxes efficiently.

Interests

Health and Fitness

Reading

Self Development

Sports

Travel

Business

Entrepreneurship

Software

Microsoft Office Suite

Google Sheet's and Integrations

Various remote productivity tools

General good knowledge of integration tools

General good knowledge of automation tools

Learning AI tools and how to implement in my daily work

Have used various ATS and CRM systems

Have planned a Custom CRM system

Have been a partner in creating a SaaS platform mostly based around my operational setup, tracking and planning

Timeline

Head Of Operations and Finance

Geek Recruiters/Global Talents Hub.
04.2021 - Current

Business Consultant

General Clients
08.2020 - 04.2021

Key Account Manager

Youpal Group
11.2019 - 08.2020

General Manager

Cretan Petroleum
01.2019 - 10.2019

Assistant Manager

Fast Track Couriers
09.2017 - 10.2019

Site Operations Manager

NGC Logistics
08.2016 - 09.2017

Assistant Site Operations Manager

Go Service Solutions
07.2014 - 08.2016

Director

Ambassador Travel
02.2012 - 07.2014

Bachelor of Arts - Business Management

Open University
09.2009 - 09.2012

General Manager

Bella Elena Pool bar
05.2007 - 09.2009

Sergeant, Special Forces

Greek Armed Forces
05.2006 - 05.2007

Fabricator/Supervisor

Epimichaniki, Heraklion
12.2003 - 01.2006

Information Technology

1st Technical High School of Heraklion
09.2002 - 06.2005

School - General Studies

Hockeril Anglo European College,
09.1999 - 07.2002
Filippos KavvalosBusiness Operations And Management