Filiz Can
Cabot,AR
Summary
Dedicated and motivated Transportation Security officer with years of management experience under my belt.
Responsible to complete tasks as they are given
Hardworking and dependable candidate that's been successful at managing a high volume atmosphere
Person that doesn't like cutting corners and prefers to always follow the structured rules.
Overview
16
16
years of professional experience
Work History
TSA Agent Salary: $37,696 Per Year Band: D
Department Of Homeland Security
01.2022 - Current
- Reduce the amount of prohibited items entering secure areas through detailed inspections.
- Assists individuals with disabilities or special circumstances, ensuring that they are taken care of throughout the entire screening process.
- Participate in daily briefings, staying up-to-date on the latest protocols as well as frequently reviewing the standard operating procedures.
- Contribute to a timely boarding process by working efficiently and vigilantly.
- Improve overall safety with effective communication with other passengers and officers.
- Maintain compliance with TSA regulations, ensuring adherence to rigorous TSA procedures.
- Utilized analytical skills effectively while reviewing x-ray images, accurately mitigating any possible or potential threats.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interact with passengers and stakeholders to give directions, explaining the directives and responding to questions or concerns.
- Being observant and focused at all times maintaining control of any situation that could be life-threatening.
- Acting Lead- assisting the supervisory with managerial duties, reporting information in a timely manner, prioritizing ATLAS and ensuring that the plays are completed and recorded, ensuring the duress alarms are working by completing the duress alarm test, being observant of other fellow officers and ensuring that they are adhering to TSA standard operation procedures, completing alarm resolution protocols as needed, ensuring that TSO's receive their breaks in a timely manner, knowing what each TSO is certified in and where their strengths are, assisting when needed to ensure that there are no breaches due to the lack of eyes during busy times, being operationally aware, assisting with Sign ins, assisting with 1+1/IVCC/(NTVC) verifications and completing the process with the passengers, accounting for the SOPs, completing the closing checklist and ensuring that the checkpoint is secure before leaving for the day, ensuring that equipment is working properly, etc.
OJT Supervisor Salary: $60,000 Per Year
Burger King
09.2021 - 12.2022
- Completed interviews twice a week and orientation once a week. Orientation consisted of completing I-9 verification as well as onboarding paperwork.
- Mentored new hires on how to operate equipment safely, ensuring that safety and security was a first priority.
- Hired new managers and personally spent time to develop them into better leaders. Set them up for success by teaching them the basics first and then diving deep into the most important tasks such as preparing before the shift, during the shift, and after the shift. Personally ensuring that every manager knew 100% how to do food safety from the front of the restaurant to the end.
- Maintained clean and well-organized production areas to ensure food safety protocols were being followed.
- Created bi-weekly crew and monthly manager schedules to ensure a well work and home life balance.
- Handled customer complaints personally, resolved issues by communicating with management and adjusted policies to meet expectations.
- Ensured cash polices and controls were being followed and any shortages were within margin.
- Ensured that inventory was being counted for three times a day and placed into the system correctly.
- Completed full weekly and monthly inventory counts and kept our food cost at target.
- Monitored waste which helped reduce our overall food cost and saved the company approximately $1500 per month.
- Maintained a drive through targe time of less than 100 total seconds which help increase our overall sales by an average of 15% for the year.
- Reviewed cameras daily to ensure that the amount of theft of time and product was minimized.
- Ran staff training for 20+ employees and reduced turnover from 200% to under 60% for the following year.
- monitoring labor controls to ensure that unnecessary costs were minimized.
- Maintained an overall 38% profit after controllable items for the year.
General Manager Salary: $57,000 Per Year
Mcdonalds
06.2013 - 09.2021
- Managed the Profit margins from every aspect, utilities, truck orders (more items in store will cause employees to steal more. Ordering too much refrigerator items can cause them to run out of date before use), waste control, theft of product, under rings, over rings, refunds, handing out free food, not following the recipe procedures for the proper amount of condiments, thaw pull (over pulling too much of an item causing it to go out of date) , employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies for after school programs to assist students with cheaper meals. This helped build costumer loyalty and trust with the community.
- Helped develop a program with the school for student early work release.
- Implemented after-school discounts for students, designed to help increase sales as well as serve the community in those in need.
- Completed employee performance reviews twice a year in person.
- Weekly/monthly meetings with my managers so that they were on the same page and motivated to exceed targets for the next week/month
- Completed interviews twice a week and orientation once a week. Did the I-9 verifications and onboarding once a week as well.
- Maintained a staff of 50 employees and 10 managers.
- In my time as a General Manager, 8 of my assistant managers became General Managers after working for me. I always promoted from within and trained them myself the correct way and followed-up to ensure that they were following the policies. I do not like to cut corners and I did not like my managers cutting corners either.
- Maintained cash control, ensuring that the deposits were validated every day and that the safe was never short $0.01.
- Passing every BSV (yearly inspection) without the overuse of labor or product. Maintained a 34% profit after controllable items.
- Ensured that crew trainers and managers were serve safe certified and trained in food safety procedures. I also taught them how to trouble shoot issues with the grill if product did not make temp or over temped product. This helped with the reduction of quality complaints.
- Completed bi-weekly employee schedules and monthly manager schedules in advance to help with work life and home life balance.
- implemented employee recognition programs such as employee of the month, quarter, and year.
- implemented employee assistant programs with back to school bash.
- Developed FUNCTIONAL responsible assistant managers that would complete weekly inventories. As the General manager, I would follow-up.
- Complete end of month inventory for over 500 items from freezer, refrigerator, and dry goods. Ensure all truck orders were entered correctly and all refunds were received.
- Complete bi-weekly payroll and daily payroll audits.
Assistant General Manager Salary: $9.50 Per Hour
Mcdonalds
08.2012 - 06.2013
- Weekly inventory for over 300 items in the store.
- Completed truck order two times a week
- Did first interviews and then set up second interviews with the General Manager.
- Ensured that the Dynamic Shift positioning guides was completed in advance to prepare for my shift.
- Maintained a drive through time below 150 target for the course of the year.
- Minimized the amount of waste at the end of the night to help lower food cost.
- Maintained the closing duties to ensure the cleanliness of the restaurant and ensure that food safety was a priority.
- monitored cash control and theft of product.
- Cross trained all crew in every position.
- Motivated the team to stay busy, focused, and in routine to help maximize daily performance.
- Analyzed sales data to identify trends and opportunities for modifications to the scheduled labor hours.
- developed and executed strategies to help improve our overall survey scores and costumer experiences in general to help increase repeat customers.
- Delegated tasks to crew trainers and followed up to ensure that the tasks were complete.
Crew Member Salary: $7.50 Per Hour
Mcdonalds
07.2007 - 08.2012
- Operated the cash register to ring up customer's orders, processed different forms of payment.
- Prepared products following standard operating procedures ensuring safe food.
- Ensured great customer service by greeting them professionally and them feel like a valued guest
- Worked well in a fast pace always changing environment with different people on a daily basis.
- Team player and always there when I was needed.
- Completed tasks without being asked
- escalated any issues that I couldn't resolve, to management.
- Helped train and develop new employees.
- ensured that I always followed policy and never tried to cut corners to get the results required.
Sales Representative Salary: $9.00 Per Hour
Sykes
07.2011 - 02.2012
- Responded to customers billing questions, trouble shooting the phone, account information such as upgrades, etc.
- Answered customers calls with minimal wait times
- Ensured customer satisfaction by resolving their concerns in a timely manner.
- Helped convince customers to upgrade their phones to increase sales.
- Helped other service representatives when they didn't know what to do.
- Set in team meetings to learn updates on procedures and information on product drops.
Education
High School Diploma -
Sheridan High School
Sheridan, ArBachelor of Business - Accounting And Business Management
Western Governors University
Salt Lake City, UTSkills
- Adaptability
- leadership
- Critical thinking
- Reliability
- Integrity
- Teamwork
- Willingness to learn
- Problem Solving
Accomplishments
Rookie General Manager of the year 2014
Best overall Operations of the year 2016
Most profitable General Manager of the year 2017 & 2019
Outstanding General Manager of the year award 2018
Completion of Certification for Transportation Security Administration 2023
Timeline
TSA Agent Salary: $37,696 Per Year Band: D
Department Of Homeland Security
01.2022 - Current
OJT Supervisor Salary: $60,000 Per Year
Burger King
09.2021 - 12.2022
General Manager Salary: $57,000 Per Year
Mcdonalds
06.2013 - 09.2021
Assistant General Manager Salary: $9.50 Per Hour
Mcdonalds
08.2012 - 06.2013
Sales Representative Salary: $9.00 Per Hour
Sykes
07.2011 - 02.2012
Crew Member Salary: $7.50 Per Hour
Mcdonalds
07.2007 - 08.2012
High School Diploma -
Sheridan High School
Bachelor of Business - Accounting And Business Management
Western Governors University
Similar Profiles
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Jennifer WendlingJennifer Wendling
IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Kavery Latrease GoldenKavery Latrease Golden
Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)
Richard BassRichard Bass
Field Service Engineer / FE Team Leader at GE HealthcareField Service Engineer / FE Team Leader at GE Healthcare