Fillip Orheiu
Jefferson,GA
Summary
Experienced in providing exceptional customer service in fast-paced environments, including urgent care, retail, and transportation. Skilled in handling a wide range of administrative tasks, from scheduling and dispatch coordination to insurance verification and billing. Proven ability to manage stressful situations with patience and professionalism, ensuring smooth operations and positive outcomes for customers and teams.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
Jefferson, GA
12.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Explained policies, procedures and services to patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered patient questions and fielded complaints to resolve issues.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Key Holder
Dollar General
Jefferson, GA
04.2022 - 11.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Would personally do bank runs to drop off deposits and do change orders
- General basic tasks ranging from stocking, recovering and rotating.
Dispatcher/Customer Service
RNMTransport
Jefferson, GA
12.2019 - 04.2022
- My responsibilities were communicating with other brokers, communicated with drivers, giving physical directions, setting up appointments, and handled damages/claims, while also answering and receiving basic calls
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Supervised driver dispatching, route planning and vehicle tracking for over four drivers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Tracked changes in computer system to keep records current and accurate.
Education
GED -
Lanier Technical College
11.2019
Skills
- Communication: Verbal and Written
- Technical: Computer Literacy, Database Management, Medical Billing Software
- Operational: Dispatch Coordination, Appointment Scheduling, Front-End Operations
- Customer Service: Problem Solving, Customer Relations, HIPAA Compliance
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
12.2023 - Current
Key Holder
Dollar General
04.2022 - 11.2023
Dispatcher/Customer Service
RNMTransport
12.2019 - 04.2022
GED -
Lanier Technical College
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