Summary
Work History
Education
Skills
Languages
Timeline
Generic

Filoisaina Atimalala

Auburn

Summary

Dynamic Steward Manager at Muckleshoot Casino with a proven track record in enhancing sanitation standards and optimizing team performance. Skilled in staff training and problem-solving, I successfully implemented efficient workflows, significantly improving service quality and customer satisfaction. Committed to fostering teamwork and maintaining a safe, organized environment for both staff and guests.

Work History

Steward Manager

Muckleshoot Casino
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Trained staff on proper cleaning techniques and equipment usage to enhance service quality.
  • Implemented procedures to streamline workflow, improving overall efficiency in service areas.
  • Collaborated with kitchen staff to maintain cleanliness and organization in dining environments.
  • Conducted regular inspections of facilities to identify maintenance needs and address issues promptly.
  • Developed training materials for new employees, promoting consistent service delivery standards.
  • Led team meetings to communicate operational updates and foster a collaborative work environment.
  • Implemented training programs for new hires, fostering a supportive learning environment and promoting professional growth.
  • Ensured cleanliness of all areas, upholding company standards and exceeding guest expectations.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for development.
  • Fostered open communication among team members by holding regular meetings discussing updates or concerns that might impact daily operations.
  • Maintained strict adherence to safety guidelines, minimizing accidents and creating a safe work environment.

EVS Supervisor

Muckleshoot Casino
  • Supervised daily operations of Environmental Services team to ensure cleanliness and safety standards.
  • Trained staff on best practices for sanitation, customer service, and equipment usage.
  • Implemented efficient workflows to optimize cleaning schedules across casino facilities.
  • Coordinated inventory management for cleaning supplies, ensuring resources were readily available.
  • Conducted regular inspections to maintain compliance with health and safety regulations.
  • Collaborated with other departments to streamline communication and improve overall facility operations.
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
  • Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
  • Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
  • Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
  • Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
  • Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
  • Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.

Stewarding Supervisor

Muckleshoot Casino
  • Supervised daily operations of dishwashing and sanitation processes to ensure cleanliness standards.
  • Trained staff on proper use of equipment and safety protocols, enhancing workplace safety.
  • Conducted regular inventory assessments to maintain adequate stock levels for kitchen supplies.
  • Coordinated with culinary team to optimize workflow and enhance overall efficiency in service delivery.

Steward

Muckleshoot Casino
  • Maintained cleanliness and organization in dining areas to enhance guest experience.
  • Assisted in setup and breakdown of events, ensuring operational efficiency.
  • Operated dishwashing equipment, adhering to safety and sanitation standards.
  • Collaborated with kitchen staff to ensure timely delivery of food service.

Education

No Degree -

American Samoa Community College
American Samoa

Skills

  • Sanitation standards
  • Staff scheduling
  • Menu development
  • Waste reduction
  • Task delegation
  • Employee scheduling
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking ability
  • Customer satisfaction
  • Team collaboration
  • Team leadership
  • Active listening
  • Decision-making
  • Relationship building
  • Safety procedures
  • Delegation skills
  • Team building
  • Public speaking
  • Staff training
  • Staff motivation

Languages

Samoan and English
Native or Bilingual

Timeline

Steward Manager

Muckleshoot Casino

EVS Supervisor

Muckleshoot Casino

Stewarding Supervisor

Muckleshoot Casino

Steward

Muckleshoot Casino

No Degree -

American Samoa Community College
Filoisaina Atimalala