Filomena Palermo

• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Coordinated design meetings and decisions with internal departments and teams.
• Analyzed metrics to measure product performance.
• Maintained positive vendor relations to build strong partnerships.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Prioritized roadmap in order to achieve product goals and metrics.

• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
• Direct administrative activities directly related to making products or providing services
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members
• Perform personnel functions, such as selection, training, or evaluation

Project Manager

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Communicate with key stakeholders to determine project requirements and objectives.
• Create project status presentations for delivery to customers or project personnel.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Senior Technical Writer

• Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
• Streamlined internal processes by creating detailed standard operating procedures for various departments.
• Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
• Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.

• Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
• Streamlined internal processes by creating detailed standard operating procedures for various departments.
• Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
• Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.

• Perform data backups and disaster recovery operations
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
• Plan, coordinate, and implement network security measures to protect data, software, and hardware
• Perform routine network startup and shutdown procedures, and maintain control records
• Design, configure, and test computer hardware, networking software and operating system software
• Confer with network users about how to solve existing system problems
• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
• Train people in computer system use
• Load computer tapes and disks, and install software and printer paper or forms
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
• Analyze equipment performance records to determine the need for repair or replacement
• Maintain logs related to network functions, as well as maintenance and repair records
• Maintain an inventory of parts for emergency repairs
• Coordinate with vendors and with company personnel to facilitate purchases
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Configure, monitor, and maintain email applications or virus protection software

• Receive and place telephone calls
• Draft and type office memos
• Make photocopies of correspondence, documents, and other printed matter
• Schedule and make appointments
• Prepare and distribute invoices to bill clients or pay account expenses
• Getting Information
• Handling and Moving Objects
• Processing Information
• Establishing and Maintaining Interpersonal Relationships
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
• Documenting/Recording Information
• Coordinating the Work and Activities of Others
• Controlling Machines and Processes
• Communicating with Supervisors, Peers, or Subordinates
• Coaching and Developing Others
• Experience with: Digital audio recorders, Digital cameras, Digital duplicating machines, Document scanners, Electric typewriters, Multiline telephone systems, Personal computers, Photocopying equipment, Word processors, Desktop publishing software, Email software, Handheld calculators

• Relevant Coursework: [Subject] & [Subject]
• Professional Development: [Subject]