Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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FILOMENA PELLERITO

FILOMENA PELLERITO

Warminster,PA

Summary

Goal oriented self-driven professional with over 20+ years of experience in operations and service environments. Consistently identifies creative ideas to resolve issues and challenges. Experienced in developing and implementing policies /process flows to streamline requirements to meet operational objectives. Excellent grasp of programs and processes with experience in negotiating contracts, Office Management, Training, Sales, and Project Management. An integral team player with a desire to succeed; committed to integrity and excellence. Creative, enthusiastic career-oriented individual with the ability to multi-task and problem solve in an ever-changing environment. Expert user in multiple programs including Microsoft Word, Excel, Power Point, Access, and Outlook, Concur, ARIBA, Mercury, I-Plan, I-share, Datavision, SRM, SAP, RPM, Oracle, RB, Salesforce and SharePoint and various proprietary systems. Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals. Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

17
17
years of professional experience

Work History

Project Manager

Granite & Marble Company Pellerito LLC
Warminster, Pennsylvania
08.2024 - Current
  • As the project manager, my daily operations are managing our crew that work traveling to different homes, businesses etc
  • Payroll
  • I am responsible for payroll, insurance, scheduling, calls, bids, and payments
  • Oversee all jobs
  • Quality control
  • Sales
  • Hiring
  • Performance Review
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Director of Operations

Lexitas Legal Court Reporting
08.2022 - 01.2024
  • As the Director of Operations, my daily operations in the office are managing employee and court reporter/videographer relations and achieving the operational goals and budget
  • Execute operational components of the company’s goals
  • answered inbound calls from clients and internal personnel/court reporters/videographers as needed
  • I am highly organized, efficient, and extremely resourceful and possess excellent written and verbal communications skills
  • Followed through on all commitments made to clients/court reporters/videographers and ensured accurate and timely processing of all requests
  • Responsible for general facilities management including payment of invoices
  • I also communicate process gaps or shortcomings to the President to assist in driving a continuous process
  • Collaborate with other offices in reporting and recording as needed to deliver the solutions needed
  • Oversaw filling positions and the hiring of my department
  • I had 15 people reporting to me and started with three
  • Actively demonstrates the company’s value of SPIRIT
  • Answer and direct calls from clients and internal personnel
  • Assists with management of schedule and resources
  • Data entry requirements including entering new attorney firm information
  • Assists with customer service calls/issues
  • Handle incoming requests from customers, ensuring they are resolved promptly and accurately to achieve first contact resolution
  • Troubleshoot and gather information to identify root causes of customer problems and/or dissatisfaction with service
  • Determining appropriate courses of action to ensure the result is successful from both the client and company standpoint, and to accurately document the interaction through applicable tracking methods
  • Assist sales team by providing information pertaining to new leads or potential client concerns
  • Report all pertinent findings of customer inquiries, complaints, and client satisfaction to applicable management when necessary
  • I also worked on sales, bringing in more clients
  • Collections ensuring our unit was paid appropriately.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
  • Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
  • Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.

Contracts/Budget Analyst

Bristol Myers Squibb
Princeton, NJ
09.2017 - 01.2022
  • External Partner Management:
  • Process Confidentiality Disclosure Agreements (CDA) within the Ariba system and Partner with Publication team members to ensure successful execution of CDA with authors
  • Finance Management:
  • Primary High-level Support for Oncology Medical Publications Executives, Directors, and team
  • Identify issues and recommend solutions for more complex inquiries and respond/escalate as appropriate
  • Process Statement of Work (SOW’s)/Amendments & Service Orders via Vendor Management system- Ariba, SAP at the project level
  • Maintain Operational Planning Grid (OPG) to ensure transparency with budgets
  • Assist MCEL’s (Medical Capabilities Execution Lead) with Budget management, Maintain/track monthly budgets for each asset using a Planned Spend excel spreadsheet (committed vs planned, budget by WBS)
  • Updating budget trackers
  • Ensures financial reports are available for monthly agency meetings
  • Use of Resource & Portfolio Management system (RPM) to Process, Execute, Track Fund Transfers
  • Enter April/Sept Projections in RPM to evaluate committed / projected spend, adjust WBS allocation as needed (reporting out from finance manager)
  • Reconcile agency invoices with MCEL’s and directors
  • In addition to working with finance to resolve invoicing issues
  • During the annual budget planning process, generate Sub-tactic (WBS) for Product Plans within RPM
  • Assist Publication Leads & MCEL’s with obtaining information from the Datavision system and updating communication tools such as SharePoint
  • Assist Pub Ops leads & agencies with budget/invoicing discussions & work to resolve invoicing discrepancies
  • Advise the Publication Operations Lead on reconciling discrepancies and manage changes in priority and/or budget dollars available
  • Partner with Publication asset leads and vendors to ensure project and year-end financial discussions, reconciliations and service order close outs are completed within the required timelines
  • Interface with Global Procurement, Vendor Management, APAT, and Ariba/Buy Teams including serving as the point person to organize and lead meetings with the ARIBA management teams to discuss issues and track all resolutions
  • Provide back-up assistance to other areas within the Oncology teams such as the Innovative Medicines, HEOR & other Specialty groups
  • Member of the Energizing Committee Leads Team in 2019
  • Activities included developing creative ideas to build and energize departments, plan, and organize events, assessing success of events and developing best practices for future events
  • Led weekly SCRUM meetings for WW Medical Compliance and Governance which resulted in building a stronger and more cohesive team
  • Identifies gaps and resolves issues
  • Agency Management:
  • Manages coordination to ensure agency partners are equipped to work in BMS systems and have access to BMS training and shared spaces.

Project Coordinator

Bristol Myers Squibb
Princeton, NJ
04.2014 - 01.2017
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Photocopied, distributed and emailed documents to project managers.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
  • Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
  • Conducted comprehensive market research to inform project decisions, aligning outcomes more closely with consumer expectations.
  • Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Budget, Contracts & TRAX Coordinator ORENCIA Team

Bristol Myers Squibb
Princeton, NJ
02.2011 - 01.2014
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.

Project Coordinator Belatacept Team, Project Coordinator

Bristol Myers Squibb
Princeton, NJ
12.2008 - 01.2011
  • For the Belatacept team: Work with Director of Medical Strategy to align and coordinate objectives with the Immunoscience organization
  • Work with marketing and HEOR counterparts to ensure continued communications regarding medical/marketing/payer/managed markets objectives with the Immunoscience group
  • Create, load, and execute consultant and HCP engagements in the I-Plan systems for the Pillar Leads
  • Work and liaise with legal and promotional management for the proper routing, completion and execution of consultant engagements and HCP speaker presentations
  • Process and execute Consultant Agreements for medical and HCP speakers for congresses, ad boards, etc., as well as issuing honoraria, consultant financial reconciliations and payments to said speakers for their engagement participation
  • Responsible for creating meetings, maintaining calendars, travel arrangements and processing travel expenses as needed
  • Track spending and costs of the department budget, service order numbers and WBS numbers as required, create meetings to review financial spend, projections and estimated costs of the department as needed
  • Work with the Director of Scientific Communications to align Pillar Lead project, congress submissions and communications
  • Liaise with external partners to upload process and execute statements of work for proposed IM medical projects (e.g., abstracts, posters, manuscripts, etc.)
  • Coordinate congress planning and meeting execution with external partners.

Education

Business Administration

Mercer County College
Trenton, NJ

Court Reporting Certified -

The Cittone Institute
New Jersey
01.1994

Skills

  • Project planning
  • Travel US & International
  • Schedule management
  • Customer relations
  • Advanced problem solving
  • Budget control
  • Contract management
  • Team Building
  • Meeting facilitation
  • Expense reports
  • Microsoft office suite expert
  • Customer service
  • Data entry
  • Computer skills
  • Administrative support
  • Microsoft Excel
  • Documentation and recordkeeping
  • Office management

Additional Information

  • AWARDS , Received 40 ‘on the spot awards’ at Bristol-Myers Squibb from 12/08 – present. 2018 I received an ovation award for passion.

Timeline

Project Manager

Granite & Marble Company Pellerito LLC
08.2024 - Current

Director of Operations

Lexitas Legal Court Reporting
08.2022 - 01.2024

Contracts/Budget Analyst

Bristol Myers Squibb
09.2017 - 01.2022

Project Coordinator

Bristol Myers Squibb
04.2014 - 01.2017

Budget, Contracts & TRAX Coordinator ORENCIA Team

Bristol Myers Squibb
02.2011 - 01.2014

Project Coordinator Belatacept Team, Project Coordinator

Bristol Myers Squibb
12.2008 - 01.2011

Business Administration

Mercer County College

Court Reporting Certified -

The Cittone Institute

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