Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Filomena Romano

Queens,NY

Summary

Highly motivated and resourceful multi talented international logistics professional with 15+ years of experience in ocean and air import coordination as well Inside Sales . Strong work ethic adaptability and exceptional interpersonal skills with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

30
30
years of professional experience

Work History

Inside Sales Representative

Savino Del Bene
Avenel,, NJ
10/05/23 - Current
  • Excellent communication,negotiation skills
  • Manage and grow existing accounts
  • Ongoing prospecting and engagement with targeted new accounts
  • Strong relationship building skills and ability to ascertain customers business needs
  • Effective abilities for both written and verbal communication
  • Proven ability to establish rapport and develop relationships
  • Successful organizational, problem solving and time management skills
  • Deliver superior customer support to improve account retention rate.
  • Generate sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Work in conjunction with outside sales representative to maintain and grow product sales.
  • Contact new and existing customers to discuss product and service solutions.
  • Negotiate prices, terms of sale and service agreement to close transactions.
  • Maintain detailed account records and contact logs to facilitate sales process.
  • Initiate sales correspondence, preparing and presenting professional bids to customers.
  • Collaborate with team members to determine strategic sales approaches.
  • Identify customer needs by asking questions and advising on best solutions.
  • Daily cold calling to obtain appointments for the Sales team
  • Maintained high productivity levels by preparing and delivering an impressive number of proposals: a cumulative total of 800 over the course of three months.
  • Coordinated with procurement, operations, and overseas offices to obtain the most favorable rates and routings.

Operations Manager

Dynamic Freight USA
Rockville Centre, NY
02.2020 - 09.2024
  • Directed daily operations for air and ocean inbound shipments by strategically planning and establishing organizes workflows , boosting productivity.
  • Resolved delays by researching issues, investigating optimal shipping methods and creatively problem solving , maximizing schedules while lowering costs
  • Addressed damaged shipments and item shortages by collaborating and negotiating with vendors protecting company interests
  • Promoted efficient information flow and accurate reporting by communicating with suppliers , other departments and customs brokers resulting in more streamlined operations
  • Followed on deliveries, maintained SOP's processed billing and arranged air and ocean consolidations using exceptional organizational skills successfully adapting to changing priorities
  • Directed the entire process of project cargo handling, from quotation to delivery
  • Successfully executed the implementation of all procedures while managing a small team at a startup.

Import Air & Ocean Specialist

New Direx
East Northport , NY
10.2022 - 10.2023
  • Performed quality control checks throughout the entire import process ensuring accuracy at every step.
  • Coordinated with clients, vendors, and other third-parties to ensure timely delivery of shipments.
  • Monitored and tracked cargo movements from origin to destination using various tracking systems on a daily basis
  • Negotiated rates using effect verbal and written communication skills reducing costs each month
  • Dispatch trucker drivers by clearly communicating expectations and delegating assignments ensuring timely deliveries .
  • Engage with customers using a positive and professional attitude receiving a high satisfaction rating
  • Managed all aspects of ocean imports including booking, routing, and delivery.
  • Verified accuracy of documents such as invoices, packing lists. for compliance with customs regulations.
  • Assisted in the preparation of shipping instructions to overseas offices or agents.
  • Resolved problems related to missing paperwork or incorrect information provided by customers or suppliers.
  • Assessed charges due from customers based on freight rates and tariffs charged by carriers or brokers.
  • Negotiated freight rates with carriers and agents in order to obtain competitive prices for customers' shipments.
  • Analyzed customer orders and invoices to determine most cost effective transportation methods.
  • Communicated effectively with customers regarding their specific needs and requirements.
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
  • Appointed to resolve all types of service issues due to successful track record
  • Implemented customer-friendly pricing options that garnered positive feedback and notably increased the success rate of upselling efforts.

Sales & Operations Support Specialist

Mallory Alexander International
Lynbrook, NY
05.2010 - 07.2020
  • Supported team of sales professionals by vetting leads, creating proposals and upselling current customers
  • Monitored inbound ocean and air traffic for top accounts .
  • Processed formal claims
  • Assisted sales team in expanding customer base by initiating cold calls, organizing appointments, and onboarding new clients.
  • Collaborated with global partners to enhance business expansion
  • Optimized lead qualification through effective utilization of CRM system
  • Assisted in meeting end of month deadlines in the accounting department
  • Handled complete shipment process for air and ocean

Air Import Manager

Delmar International
Jamaica, NY
02.1995 - 05.2010
  • Started at company's inception, overseeing both export/import air, ocean and distribution operations. Progressed to role of air import manager, supervising a team of 5 and exceeding all productivity goals
  • Processed documentation using careful attention to detail, preparing airwaybills, bills fo lading, carrier certificates, proposals
  • Prioritized timely arrival of shipments by organizing inland transportation, creating actionable logistics strategies ,executing corrective actions and overseeing routing and tracing consistently minimizing excess costs.
  • Achieved maximum profitability by ensuring collaboration with the accounting team to meet deadlines and process billing, leading to significant increase in annual income
  • Handled all aspects of air shipments from quoting to movement of shipments, to final delivery and billing
  • Negotiated rates with vendors
  • Translated business needs and priorities into actionable logistic strategies
  • Took corrective action in the case of errors and delay to minimize extra expenses
  • Assisted the sales department on the onboarding of new accounts
  • Implemented SOPs and operating procedures for the Air Import Department .
  • Hired and trained new personnel
  • Ensured accuracy of shipping documentation prior to submission for customs clearance.
  • Coordinated activities between vendors, shippers, and customers.
  • Resolved discrepancies in invoices and other documents related to imports.
  • Monitored shipments, tracked progress, and updated customers on arrival times.

Air Import Representative

Iberfreight

Air Export Agent

Radix Group

Cargo Office Agent

Alitalia Airlines

Education

High School Diploma -

John Adams High School
Ozone Park, NY

Skills

  • Account Acquisition
  • Lead Qualification
  • Salesforce CRM
  • Data Entry
  • Superior organizational skills
  • Upselling and Cross Selling
  • CRM proficiency
  • Dependable
  • Adept multi-tasker
  • Prospect Follow-Up
  • Organized and Efficient
  • Customer Service
  • Telephone sales
  • Import Processes
  • Negotiation
  • Customer Relations
  • Operations Management
  • Attention to Detail
  • Cold calling expertise
  • Strategic Planning
  • Supply Chain Management
  • Problem Solving
  • Interpersonal Communication
  • Prioritization
  • Documentation

Languages

italian
Native/ Bilingual

Timeline

Import Air & Ocean Specialist

New Direx
10.2022 - 10.2023

Operations Manager

Dynamic Freight USA
02.2020 - 09.2024

Sales & Operations Support Specialist

Mallory Alexander International
05.2010 - 07.2020

Air Import Manager

Delmar International
02.1995 - 05.2010

Inside Sales Representative

Savino Del Bene
10/05/23 - Current

Air Import Representative

Iberfreight

Air Export Agent

Radix Group

Cargo Office Agent

Alitalia Airlines

High School Diploma -

John Adams High School

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Filomena Romano