Filomena Rubino
Atlanta,GA
Summary
Highly motivated professional, skilled in navigating the complexities of global logistics.
Expertise in overseeing import processes, meticulously managing documentation, ensuring regulatory compliance, and resolving operational challenges to minimize disruptions. Skilled at fostering strong relationships with customers and suppliers. Known for excellent communication, time management and teamwork abilities. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Executive
Ventana Serra | Freight Forwarding Services
Atlanta, GA
04.2023 - 12.2023
- Generated leads and set up meetings with potential clients, contributing to a 25% increase in potential client base.
- Worked closely with account management teams to keep existing clients and increase the client base, resulting in a 15% rise in existing accounts.
- Prepared quotations, including pricing, lead time, shipping terms, and special requirements.
- Facilitated negotiations and secured favorable rates with carriers, achieving average 10% cost savings.
- Represented the company at exhibitions and conferences, actively networking with potential clients.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Air and Ocean Import Agent
General Noli | Freight Forwarding Services
Atlanta, GA
08.2022 - 03.2023
- Managed and reviewed ocean and air freight documentation (arrival notices, MBLs, packing lists, commercial invoices), ensuring accuracy and compliance.
- Prepared and distributed import documents to counterparts, verifying responses and finalizing document validation.
- Communicated daily with overseas clients and agents to ensure timely receipt and filing of documentation.
- Provided exceptional customer service to clients via phone and email, addressing inquiries regarding import shipments.
- Supported Customer Service in incident and exception management resolution.
- Cultivated strong relationships with clients, vendors, and customs brokers to facilitate efficient communication throughout the import process.
- Maintained accurate records of all shipping transactions to ensure proper billing and easy retrieval for future reference.
- Ensured adherence to import regulations by regularly reviewing and updating documentation processes, resulting in a 15% decrease in compliance-related delays over 6 months.
Retail Sales Specialist
Marshalls, The TJX Companies, Inc.
Atlanta, GA
04.2017 - 08.2022
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Participated in team meetings to discuss strategies for achieving business goals.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Ticketed, arranged and displayed merchandise to promote sales.
- Built rapport with customers through friendly conversations about their shopping needs.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
Education
Linguistic And Cultural Mediation - Social Sciences
University Of Rome "La Sapienza"
Rome, Italy07-2011
High School Diploma - Tourism and Travel Services Marketing Operations
"Aldo Moro" High School
Margherita di Savoia, Italy01.2005
Skills
- Import Logistics
- Air and Ocean Import Procedure
- Trade Compliance
- Supply Chain Operations
- International Trade Regulations
- Negotiation
- Incoterms
- CargoWise
- Sales Navigator
- Excel
- Customer Service
- Time Management
- Excellent Communication Skills
- Bilingual Communications
- Excellent Interpersonal Skills
- Conflict Resolution
- Problem-Solving
- Time Management Aptitude
- Building Relationships
- Critical Thinking Aptitude
- Ethical Behavior and Integrity
- Personal Creativity Effectiveness
- Highly Organized Professional
- Friendly and Professional Attitude
- Document management
- Problem-solving aptitude
- Problem-solving abilities
- SOP adherence
- Self motivation
- Account forecasting
- CRM management
Certification
Cargo Wise Certified Operator, WiseTech Academy, 2022
Languages
Italian
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Sales Executive
Ventana Serra | Freight Forwarding Services
04.2023 - 12.2023
Air and Ocean Import Agent
General Noli | Freight Forwarding Services
08.2022 - 03.2023
Retail Sales Specialist
Marshalls, The TJX Companies, Inc.
04.2017 - 08.2022
Linguistic And Cultural Mediation - Social Sciences
University Of Rome "La Sapienza"
High School Diploma - Tourism and Travel Services Marketing Operations
"Aldo Moro" High School
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