Personal Assistant experience
Filomena N. Rago
Virtual Assistant
Howell,N.J.
Summary
Accomplished administrative professional with over a decade of experience in optimizing office operations and delivering exceptional support. Expert in managing complex schedules, orchestrating seamless meetings, and ensuring efficient communication using advanced office software. Renowned for adaptability and collaboration in fast-paced environments, consistently achieving team goals and delivering outstanding results. Recognized for reliability, problem-solving abilities, and an unwavering commitment to high standards of excellence.
Overview
15
15
5
5
Legal Secretary experience
11
11
years of professional experience
Work History
Virtual Personal Administrative Assistant
Sovereign Claims, LLC
South River, NJ
02.2015 - Current
- Act as a primary point of contact for clients and stakeholders, fostering positive relationships and ensuring satisfaction with services provided, boosting satisfaction rates by 30%.
- Compose and meticulously edit documents and reports, reducing errors by 89%.
- Perform general administrative tasks, managing emails, mail, and various social media accounts efficiently.
- Process invoices to ensure timely payments.
- Manage meeting, event, and travel coordination, increasing productivity by 40% and reducing scheduling conflicts by 23%.
- Achieved a 99% accuracy rate in database entry of large data volumes.
- Handle sensitive information with discretion, maintaining confidentiality and privacy standards.
Personal Administrative Assistant
Mrs. Stephanie Rotunno, Manager
Staten Island, N.Y.
05.2014 - 02.2015
- Implemented a new filing system, cutting retrieval time by 50%.
- Managed multiple projects simultaneously.
- Increased productivity by 43% by streamlining communication and ensuring timely responses to client inquiries.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Certificate of Executive Assistance
IAP Career College
PortlandCertificate of Paralegal Studies, Minor - Business
College of Staten Island of The City University of New York
Staten Island, New YorkSkills
- Strong collaboration with colleagues and clients
- Exceptional delivery of customer experiences
- Thrive under pressure to meet deadlines
- Independent and initiative-driven
- Proficient in Microsoft Office, Adobe, and Google Workspace
- Effective analysis and informed decisions
- Efficient task management and organization
- Skilled in event and travel scheduling
- Ensuring accuracy and quality
- Manage multiple tasks effectively
- Quick adjustment to dynamic environments
- Fluent in English and Italian
Languages
Italian
Professional Working
Software
Microsoft 365
Adobe
Collaboration Tools including video conferencing, instant messaging, and calendars
Social Media Management
Email Communication
Google Calendar
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time off401k matchStock Options / Equity / Profit SharingPersonal development programsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Crafting
Painting
Thrifting
Walking
Quote
"Pleasure in the job puts perfection in the work."
Aristotle
Timeline
Virtual Personal Administrative Assistant
Sovereign Claims, LLC
02.2015 - Current
Personal Administrative Assistant
Mrs. Stephanie Rotunno, Manager
05.2014 - 02.2015
Certificate of Executive Assistance
IAP Career College
Certificate of Paralegal Studies, Minor - Business
College of Staten Island of The City University of New York
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