Filsann Laisene
Battle Ground,WA
Summary
Compliance and safety leader with experience directing food safety, employee safety, and environmental compliance programs. Strengths include policy development, audits, investigations, emergency planning, risk management, and cross-functional guidance that supports regulatory adherence and continuous improvement.
Overview
1
1
Certification
18
18
years of professional experience
Work History
FOOD SAFETY & EMPLOYEE SAFETY COMPLIANCE DIRECTOR
Hawaii Foodservice Alliance, LLC.
Honolulu, HI
04.2014 - 02.2026
- Supported safety, health, and food safety compliance programs to maintain regulatory adherence and safe workplace conditions.
- Assisted with development and rollout of compliance policies and procedures across organization.
- Reviewed and updated policies and guidelines to reflect changes in industry standards and federal and state regulations.
- Monitored compliance systems to evaluate effectiveness and identify improvement opportunities.
- Supported internal investigations related to compliance concerns.
- Flagged compliance issues needing follow-up and correction.
- Advised internal management and business partners on compliance program setup and day-to-day use.
- Worked with department leaders to set organizational goals, strategic plans, and objectives.
- Confirmed regulatory policies and procedures were documented, implemented, and communicated.
- Prepared management reports on compliance activities and progress.
- Built risk management strategies from product compliance and operational risk assessments.
- Managed workers' compensation claims and return-to-work programs, including scheduled file reviews with insurance carrier, HR, and finance departments.
- Developed emergency response plans for natural disasters and other emergencies.
- Created emergency management plans for recovery decisions and communications.
- Developed and implemented environmental compliance plans covering air quality, stormwater, wastewater treatment, hazardous waste management, pollution prevention, and solid waste management to reduce environmental risk.
- Improved communication, monitoring, and enforcement of compliance standards.
- Maintained compliance with environmental standards.
- Supported internal and external auditors during compliance reviews.
- Kept management and employees informed about emerging compliance issues and updates to reporting systems and policies.
- Guided technical professionals on development and use of environmental compliance and reporting tools.
BARISTA/GELATO SERVER
Gelato Cafe
Honolulu, HI
02.2018 - 02.2019
- Barista Operations: Operated commercial espresso machinery to craft traditional coffee beverages and custom signature drinks with a focus on speed, quality, and presentation.
- Multi-Station Food Prep: Efficiently managed multiple prep stations simultaneously, including spinning/flipping crepes, assembling custom acai bowls, and serving artisanal gelato.
- Customer Service & POS: Provided friendly, fast-paced customer service, managed front-of-house orders, and processed transactions accurately using the POS system.
- Sanitation & Compliance: Maintained a spotless work environment by executing daily cleaning checklists, sanitizing commercial equipment (espresso wands, griddles, blenders), and strictly adhering to food safety codes.
FOOD SAFETY MANAGER
Hawaii Foodservice Alliance, LLC.
Honolulu, HI
08.2013 - 03.2014
- Built food standards, production specifications, safety rules, sanitation requirements, waste handling controls, and water supply specifications.
- Designed improved methods for preserving, processing, packaging, storing, and delivering food using chemistry, microbiology, and related sciences.
- Partnered with process engineers, plant operators, flavor experts, packaging advisors, and marketing specialists to resolve product development challenges.
- Stayed current on food science regulations and industry changes through review of scientific literature.
- Inspected food processing areas for compliance with government sanitation, safety, quality, and waste management standards.
- Resolved customer complaint issues related to product quality and safety.
- Monitored processing operations for regulatory compliance and quality assurance.
- Evaluated processing and storage operations and supported development of quality assurance programs.
- Used Lean Six Sigma tools to investigate nonconformances and determine root causes.
- Led diverse teams through process improvement and product improvement initiatives.
- Managed communication with customers and suppliers on quality issues, problems, and complaints.
- Completed in-house audits to confirm compliance with quality programs and procedures.
- Inspected outbound shipments and conducted random sampling for product quality verification.
- Led supplier meetings to obtain cause and corrective action reports.
- Trained management staff on audit standards and auditing practices.
- Developed and launched programs and procedures that enhanced verification of product quality.
- Defined critical control points in the manufacturing process and established sampling procedures for each point.
- Distributed quality control guidance to internal departments, vendors, and contractors.
- Trained staff on quality control methods and analytical procedures.
- Updated standard operating procedures and quality assurance manuals.
- Reviewed quality records to ensure compliance with regulatory submissions and inspections.
- Halted production during serious product defects.
- Monitored the quality control system performance to support effectiveness and efficiency.
- Oversaw supervisors, inspectors, and laboratory workers performing testing activities.
- Trained vendors and contractors on quality standards, testing procedures, and deficiency reduction steps.
- Reviewed and approved contractor-submitted quality plans.
- Investigated health-related complaints and reviewed facilities for public health law compliance.
- Delivered safety training and education sessions.
- Inspected work environments, equipment, and practices for safety standard and government regulation compliance.
- Applied safety procedures and removed hostile or unauthorized personnel.
- Managed visitor access to ensure building security and safety. to support building safety.
- Revised public safety policies and systems to improve operational flow.
- Prepared written incident reports to maintain records.
- Taught public and staff safety procedures to reduce accident risk.
- Shared identified hazard information with the public.
- Conducted safety audits and inspections to identify and mitigate hazards and risks.
- Monitored security cameras and investigated unusual activity.
INVENTORY CONTROL SPECIALIST
Hawaii Foodservice Alliance, LLC.
Honolulu, HI
10.2012 - 08.2013
- Resolved inventory count discrepancies and corrected stock records.
- Used ERP systems to track and manage inventory.
- Coordinated inventory control processes and streamlined warehouse operations.
- Investigated transfer errors and resolved inventory variances to maintain accurate stock records.
- Performed regular physical inventories and analyzed stock levels to find discrepancies.
- Operated pallet jack and forklift to organize warehouse materials.
- Supported warehouse improvement initiatives to improve operational efficiency.
- Forecasted and estimated stock needs based on sales reports.
- Compiled and analyzed inventory reports to enhance quality control and ensure accurate data reconciliation.
- Developed and applied inventory control policies and salvage disposal procedures.
- Maintained supplies, tools, equipment, and storage areas for safety compliance.
- Determined proper storage methods, item identification, and stock locations based on environmental factors and facility limits.
- Used ID tags, stamps, and electronic marking tools to label stock items.
- Inspected stock items for defects and ensured quality standards were met. for wear and defects and reported damage to supervisors.
- Calculated order costs and forwarded invoices to appropriate accounts.
- Verified accuracy of product specifications to maintain consistency in inventory records. of terminology and specifications.
- Compared supplier bills with bids and purchase orders to confirm accuracy.
- Prepared, maintained, and reviewed purchasing files, reports, and price lists.
LOGISTICS COORDINATOR
Courier Corporation of Hawaii
Honolulu, HI
04.2010 - 09.2012
- Coordinated outbound finished goods shipments, while ensuring compliance with the required shipping documentation.
- Prepared and maintained detailed shipment tracking reports to ensure timely deliveries.
- Worked with freight carriers to support timely, accurate deliveries.
- Organized daily deliveries and pick-ups by geographic area and delivery employee availability.
- Resolved shipping issues and communicated delays to relevant contacts.
- Updated inventory levels to support adequate supply and meet business demand.
- Prioritized tasks and met deadlines under strict time constraints.
- Established and nurtured positive relationships with customer contacts to enhance logistics collaboration.
- Partnered with other departments to meet customer requirements and support sales opportunities.
- Built understanding of customer needs and took action to meet those needs.
- Organized shipment timelines to meet customer delivery expectations. through freight carriers, ocean freight, or air freight.
- Worked with suppliers, forwarders, and agents to gather current shipment information.
- Partnered with customs agents to gather required documentation before shipment.
- Prepared shipping orders and shipment documentation for international and domestic moves.
- Used multiple transportation methods to meet customer delivery needs.
DRIVER
Courier Corporation of Hawaii
Honolulu, HI
03.2009 - 04.2010
- Planned efficient delivery routes for goods and services to optimize delivery times.
- Weighed materials and pallets, then recorded weight and product details on tags and labels.
- Stayed in contact with dispatch personnel about delivery schedules and route changes.
- Operated levers and controls for forklifts, lift beams with swivel hooks, hoists, and elevating platforms to load, unload, transport, and stack material.
- Supported loading and unloading freight from delivery vehicles using proper heavy equipment.
- Reviewed product loads for accuracy and moved materials through a warehouse and a facility to support timely delivery.
- Worked with warehouse personnel to support on-time delivery of materials.
- Used GPS devices to follow routes efficiently.
- Trained new operators on safe driving practices and procedures.
- Kept a clean driving record and followed traffic laws and regulations.
- Tracked and recorded shipments and deliveries to ensure accuracy and timely processing.
- Completed daily routes according to customer delivery expectations.
- Maintained logs of vehicle mileage and gas purchases.
- Used problem-solving skills to handle customer complaints and issues.
- Maintained communication with customers to ensure timely and accurate deliveries.
- Ensured vehicle cleanliness to present a well-maintained image during customer interactions. and storage areas to keep professional, organized appearance.
- Used straps and hooks to secure loads and packages in cargo areas.
SANITATION WORKER
Kmart, Sears Holding
Lihue, Hawaii
02.2008 - 01.2009
- Helped clean sales floors, fitting rooms, and restrooms to support Kmart store standards.
- Restocked restroom supplies and kept customer facilities clean and orderly.
- Operated floor-cleaning equipment and basic sanitation tools during shift routines.
- Followed company sanitation guidelines and reported maintenance issues to supervisors.
- Followed sanitation schedule and documented cleaning activities.
- Removed trash and waste from work areas to designated collection points.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Applied cleaning chemicals to machinery using centralized or portable foaming systems.
- Performed periodic deep cleans of entire facility as needed.
- Used brooms, mops, and vacuum cleaners to remove dirt and debris from floors.
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner, and other cleaning equipment.
- Reported maintenance needs to supervisor promptly.
- Maintained janitorial closets with supplies for daily use.
- Packed garbage using compactor equipment.
- Worked with team members to complete assigned tasks efficiently and effectively.
Education
GED -
KAPAA HIGH SCHOOL
KAPAA, HI05-2007
Skills
- Food safety compliance
- Quality assurance processes
- GMP and HACCP strategies
- Environmental audits
- Safety program design
- Policy compliance formulation
- Incident reporting procedures
- Risk assessment methodologies
- Corrective measures implementation
- Emergency preparedness
- Audit documentation oversight
- Continuous improvement frameworks
- Data analysis proficiency
- Training program development
- Employee supervision and training
- Operations management expertise
- Food handling protocols adherence
- Work area cleanliness standards
- Equipment inspection protocols
- Hygiene program development
- Labeling regulations compliance
- Complaint investigation and handling
- Incident Reporting
- Investigation of accidents
- Risk assessments
- Risk Identification
- Corrective measures
- Emergency Situations
- Environmental protection
- Environmental compliance
- Audit documentation
- Audit oversight
- Quality Inspections
- Pre-Implementation Audits
- Continuous Improvement
- Data Analysis Tools
- Systems Development
- Training Development
- Staff Training
- Staff Meetings
- Crew Safety Meetings
- Employee Supervision
- Operations Management
- Food Handling Practices
- Best Practices
- Work area cleanliness
- Maintenance Requirements
- Claims Evaluations
- Hazard Analysis
- Inspect Workplaces
- Safety Techniques
- Equipment inspection
- Hygiene Program Development
- Food Allergy Management
- Forklift Operator
- Complaints Handling & Investigation
- Performance Evaluation
- Accident Investigation
- Safety leadership
Certification
- Principles of Food Hygiene and Food Safety, FDA - Food Safety for Carriers Awareness Module, FSPCA Foreign Supplier Verification Programs, ServSafe Food Protection Manager, HACCP for the Meat and Poultry Industry, HACCP for the Juice Industry, Internal Auditing Training - based on requirements of ISO-19011 standards, HACCP and GFSI programs, HACCP/Prevention Controls System - Principles of Food Protection, FSPCA Preventive Controls for Human Food
Timeline
BARISTA/GELATO SERVER
Gelato Cafe
02.2018 - 02.2019
FOOD SAFETY & EMPLOYEE SAFETY COMPLIANCE DIRECTOR
Hawaii Foodservice Alliance, LLC.
04.2014 - 02.2026
FOOD SAFETY MANAGER
Hawaii Foodservice Alliance, LLC.
08.2013 - 03.2014
INVENTORY CONTROL SPECIALIST
Hawaii Foodservice Alliance, LLC.
10.2012 - 08.2013
LOGISTICS COORDINATOR
Courier Corporation of Hawaii
04.2010 - 09.2012
DRIVER
Courier Corporation of Hawaii
03.2009 - 04.2010
SANITATION WORKER
Kmart, Sears Holding
02.2008 - 01.2009
GED -
KAPAA HIGH SCHOOL