FILZA ZAHID
Lexington Park,MD
Summary
Dynamic and results-oriented professional with extensive experience in IT support and pharmacy operations, notably at PSI Pax and Walgreens. Excelled in enhancing system security and workflow efficiency, Utilizing skills in Network Security and System Troubleshoot. Demonstrated exceptional problem-solving abilities and a commitment to improving service delivery, achieving significant user satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COMPUTER SPECIALIST JR
PSI Pax
10.2023 - Current
- Provided support to the NAVAIR help desk as a Tier 1 Agent.
- Provide technical assistance to computer users.
- Working with HEAT ticketing system.
- Answered questions or resolved computer problems for clients in person and via telephone.
- Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
general manager
SUBWAY
09.2015 - Current
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
Pharmacy Technician
Walgreens
05.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor Of Cybersecurity And Technology - Cybersecurity
University of Maryland Global Campus
MDHigh School Diploma -
GREAT MILLS HIGH SCHOOL
Lexington Park, MDAssociate In General Studies -
COLLEGE OF SOUTHERN MARYLAND
Leonardtown, MD05.2023
Skills
Window Server 2022
AWS
Azure
System Troubleshoot
Active Directory
Linux
Network Security
Access Management
Certification
CompTIA Security+ Certification
Languages
Urdu
Full Professional
Hindi
Professional Working
Timeline
COMPUTER SPECIALIST JR
PSI Pax
10.2023 - Current
Pharmacy Technician
Walgreens
05.2021 - 09.2023
general manager
SUBWAY
09.2015 - Current
Bachelor Of Cybersecurity And Technology - Cybersecurity
University of Maryland Global Campus
High School Diploma -
GREAT MILLS HIGH SCHOOL
Associate In General Studies -
COLLEGE OF SOUTHERN MARYLAND
CompTIA Security+ Certification
Similar Profiles
HEATHER L. MILLERHEATHER L. MILLER
Accounting Clerk II (Travel) at PSI PAXAccounting Clerk II (Travel) at PSI PAX
Karen SalterKaren Salter
Internal Sales and Admin at PSI Supplies-PSI Fluid Power/PSI AutomationInternal Sales and Admin at PSI Supplies-PSI Fluid Power/PSI Automation
Malia CasianoMalia Casiano
Secretary at Alpha Kappa Psi - Mu PsiSecretary at Alpha Kappa Psi - Mu Psi