Finan Fremichael
Cargomatic
Chicago,IL
2027
years of professional experience
Results-driven Operations and Enablement Leader with 13 years of experience in sales operations, customer onboarding, and supply chain management. Skilled in developing onboarding programs, optimizing transportation costs, and enhancing operational processes. Expertise in carrier sourcing, RFQs/RFPs, KPI management, and fostering cross-functional collaboration to drive efficiency and profitability in high-growth environments.
Work History
Senior Manager, Sales Operations and Onboarding and Implementation
3 Years 7 Months- Designed and implemented structured onboarding programs, playbooks, training materials, and SOPs that reduced time-to-productivity by 20% and enabled consistent, scalable execution across teams
- Aligned sales, operations, and finance teams on pricing strategy, service requirements, and margin targets, ensuring customer needs met operational and financial objectives
- Led cross-functional training on pricing tools, logistics workflows, and proprietary technology, improving adoption and execution across Sales, Account Management, and Operations teams
- Standardized RFP/RFI processes by developing response templates and centralized knowledge resources, reducing response times by 40% and improving consistency across submissions
- Partnered with Operations, Pricing, Product, Legal, and Compliance leadership to align customer implementations with business objectives, service requirements, contractual obligations, and operational capabilities
- Developed data-driven forecasting and pipeline analytics in partnership with senior leadership, improving forecast accuracy by 18% and strengthening resource and revenue planning
- Liaised between commercial and operational teams, translating complex business, pricing, and process requirements into clear workflows and actionable execution plans, facilitating effective collaboration
Carrier Relations Manager
1 Year- Expanded carrier networks across long-haul, last-mile, and specialized transportation, enhancing capacity coverage and facilitating growth across multiple business lines
- Managed relationships with 500+ prospective carriers, utilizing targeted outreach and market research to broaden transportation supply base and enhance capacity access
- Negotiated carrier rates and strategically dispatched freight at or below market rates, maintaining 7%+ profit margins while consistently achieving monthly performance targets
- Analyzed carrier market trends, regional capacity, and freight pricing to identify sourcing opportunities and develop strategies aligned with customer requirements and business objectives
- Collaborated with Sales and Operations to align capacity, pricing, and service requirements with customer needs, pinpointing opportunities for service enhancement and business growth
Carrier Manager
2 Years- Partnered with customers to assess capacity requirements, diversify carrier portfolios, and identify growth opportunities, sourcing and onboarding 58 carriers in key transportation markets
- Managed performance across the top 15 carriers through bi-weekly KPI reviews, using service, capacity, and cost metrics to drive informed decisions and improve carrier performance
- Negotiated carrier rates across contractual and spot-market environments and managed brokerage contracts, including reviewing redlines and incorporating customer requirements into commercial agreements
- Led TL/LTL RFQ processes and carrier negotiations, leveraging market data to optimize pricing and capacity while delivering $675K in realized savings and $953K in projected savings
Lead, Operations
2 Years- Identified transportation consolidation opportunities through data-driven optimization analysis, resulting in $8K+ in potential monthly savings
- Led and developed a team of 8 employees, managing workload allocation, performance expectations, and quality standards to meet customer and business requirements
- Coached team members through complex operational issues and developed SOPs and standardized workflows, enhancing customer retention and service delivery
- Improved customer retention and service delivery by developing SOPs and standardized workflows that enhanced efficiency, consistency, and customer experience
Logistics Associate
1 YearManager, Freight Audit & Pay
- Analyzed audit findings, operational trends, and financial data to evaluate alternatives, recommend solutions, and drive informed business decisions; presented findings and recommendations to senior leadership
- Developed SOPs, training manuals, and customer-facing resources while training a team of 5 auditors, enhancing process consistency and technical capabilities
- Acted as a trusted resource for customers and internal teams by identifying process vulnerabilities, recommending alternative testing strategies, and transforming audit processes
Senior Specialist, Freight Audit & Pay
14 Years 9 MonthsSkills
Core Competencies & Strategy
Sales Forecasting
Carrier Performance & KPIs
Customer Onboarding & Implementation
Strategic Planning
Data Analysis
Cross-functional Team Coordination
Operations Management
Tools
and Technical Knowledge
Tableau
Zendesk
Freshworks
Salesforce
ClickUp
Monday.com
PowerBI
Timeline
Senior Manager, Sales Operations and Onboarding and Implementation
Cargomatic
01.2023 - 08.2026Read More
Carrier Relations Manager
Ship.Cars
01.2022 - 01.2023Read More
Carrier Manager
TMC
01.2020 - 01.2022Read More
Lead, Operations
TMC
01.2018 - 01.2020Read More
Logistics Associate
01.2017 - 01.2018Read More
Senior Specialist, Freight Audit & Pay
Redwood Logistics
01.2012 - 2015Read More
Manager, Freight Audit & Pay
Redwood Logistics
2016 - 01.2016Read More
Education
Bachelor of Science
Western Michigan University
Kalamazoo, MI