FINAN TESFAI
Silver Spring,MD
Summary
Personable Healthcare Recruitment Specialist with a solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Client Services Coordinator
Corewood Care
11.2022 - Current
- Act as point of contact for clients, home care aides, and staff members. Inform appropriate staff members of client inquiries, complaints, difficulties, and concerns while providing effective solutions.
- Lead process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Consult with clients and family members to discuss healthcare plans and outline care initiatives. Create customer support strategy to increase customer retention.
- Gather, organize, and evaluate data to make accurate assessments of current operations. Complete data entry tasks with accuracy and efficiency.
- Responded to prospective client calls and emails to answer questions regarding company services.
- Conduct training and mentor team members to promote productivity and commitment to friendly service.
Physician Recruitment Coordinator
Shady Grove Fertility
03.2020 - 07.2022
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Prepared compensation packages for prospective Physicians to include salary, performance bonuses, health care plans, retirement plans, PTO, and other benefits.
- Tracked progress of Physician enrollment and recommended adjustments to improve retention rates.
- Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives and innovative presentations.
- Assisted with identifying issues affecting recruitment and implementing recruitment activities to continuously improve processes.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Marketing Coordinator
Hilton Hotel
08.2019 - 03.2020
- Leveraged different market research strategies to investigate new products and enhance campaign planning to generate new clientele.
- Addressed and welcomed large volumes of guests to business per day, improving overall customer service and engagement to build rapport and retention.
- Developed, implemented, and managed effective content marketing strategy promoting business and services.
- Booked qualified vacation ownership sales presentations for prospective Hilton Grand Vacation owners, club members, and other qualified guests.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Promoting awareness of the organization's services, activities, or events through various methods such as distributing flyers, creating advertisements, and setting up displays.
Public Relations Assistant
Oracle Group International
06.2017 - 07.2018
- Responsible for writing marketing materials such as press releases and media pitches for clientele company events which included book signing events, conferences, and brunches.
- Responsible for coordinating and marketing several panels and special events for Authors Pavilion at the Congressional Black Caucus Conference and NAACP Convention in 2017 resulting in participation of over 300 authors.
- Preparing and reviewing outgoing correspondences for grammar, correctness, completeness, and ensure appropriate material is attached for internal or external distribution.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Developed brand media relations strategies that bolstered company awareness and knowledge.
Education
B.S - Public Relations/MassCommunications
Bowie State University
05.2017
Skills
- Microsoft Office Suite
- Healthcare Software Applications
- Administering Social Media Accounts
- Applicant Tracking Systems
- Strong Verbal and written Communication skills
- Public Relations Campaigns
- HIPAA Security Implementation
- Employee Performance Reviews
- Employee Performance Management System
- Assessments and Qualifications determination
- Recruitment and Retention Strategies
Timeline
Client Services Coordinator
Corewood Care
11.2022 - Current
Physician Recruitment Coordinator
Shady Grove Fertility
03.2020 - 07.2022
Marketing Coordinator
Hilton Hotel
08.2019 - 03.2020
Public Relations Assistant
Oracle Group International
06.2017 - 07.2018
B.S - Public Relations/MassCommunications
Bowie State University
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