Finau Depaune
North Richland Hills,TX
Summary
Experienced Sales Specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of various products and deep customer relations expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Farmers Insurance Agency
Fort Worth, Texas
05.2024 - Current
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Prepared detailed reports analyzing the effectiveness of marketing campaigns.
- Maintained accurate records of client information including contact details and policy changes.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Initiated contact with potential clients through cold calling and networking activities.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
Sales Specialist
Lowes Home Improvment
Keller, Texas
01.2022 - 05.2024
- Increased flooring sales through knowledge of products by getting 4 - 5 leads daily
- Assisted customers in navigating through Red Vest & Genesis during their purchase process
- Maintained online customer records in IMS of each interaction with customers including information from prospecting to sales process
- Performed data entry tasks accurately and efficiently using computer software programs
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Processed information related to orders, returns, warranties, repairs, ensuring full accuracy.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Identified opportunities for cross-selling products or services within existing accounts.
- Negotiated contracts with vendors for better pricing on equipment and supplies.
- Participated in team meetings to review progress against objectives set by management.
- Established processes for tracking leads from initial contact through closure of sale.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
Sales Service Representative
Mondelez International (Nabisco)
Texas
05.2023 - 09.2023
- Ensure Nabisco leading brands are well represented, maintained, and stocked at chain retail stores
- Perform in-store planning by implementing programs and sales presentations to the customer's needs, store demographics, and the current consumer base
- Successfully built relationships with each store's management to create a superior customer experience
- Identified and removed any unsellable merchandise
- Developed time management skills to ensure fast and efficient performance while maintaining a daily schedule.
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
Sales Floor Representative
Marshalls
Watauga, Texas
03.2021 - 01.2022
- Developed and maintained relationships with customers to ensure customer satisfaction and retention
- Identified areas of improvement in existing processes and implemented solutions accordingly to increase sales
- Implemented creative marketing strategies to increase brand awareness in the marketplace
- Performed inventory counts accurately and efficiently according to company guidelines
- Developed deep product knowledge to advise customers on product features and benefits
- Displayed ability to multitask efficiently while working in a fast-paced environment.
- Answered customer inquiries regarding store policies, procedures, and promotions.
- Identified potential theft or security risks and reported incidents to management immediately.
Education
Associate of Arts - Business Administration
Tarrant Community College
08.2023
Skills
- Detail Oriented
- Customer Relationship Management
- Complex Problem solving
- Proficient with Microsoft Systems
- Self- Motivated
- Profile And Revenue-Generating Strategies
- Organization Skills
- Service-Driven Sales
Certification
- HP Life Foundation - Strategic Planning, 03/2023
- HP Life Foundation - Design Thinking, 03/2023
- HP Life Foundation - Social Entrepreneurship, 03/2023
- HP Life Foundation - Success Mindset, 03/2023
- HP Life Foundation - Growth Engine for Your Business, 03/2023
- Reach truck certified, 09/2023
References
References available upon request.
Timeline
Licensed Insurance Agent
Farmers Insurance Agency
05.2024 - Current
Sales Service Representative
Mondelez International (Nabisco)
05.2023 - 09.2023
Sales Specialist
Lowes Home Improvment
01.2022 - 05.2024
Sales Floor Representative
Marshalls
03.2021 - 01.2022
Associate of Arts - Business Administration
Tarrant Community College
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