Finau Moananu
Tacoma
Summary
Dynamic professional with a proven track record at Geo Group Inc, excelling in maintenance scheduling and equipment inspection. Recognized for enhancing operational efficiency through meticulous inventory management and fostering strong relationships with technicians. Adept at problem-solving and delivering exceptional customer service, ensuring compliance and safety standards are consistently met.
Experienced with managing maintenance records and coordinating repair activities. Utilizes strong organizational skills to ensure smooth operations and compliance with safety standards. Track record of effective communication and teamwork in dynamic environment.
Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Maintenance Clerk
Geo Group Inc
09.2023 - Current
- Conducted routine inspections of maintenance supplies and equipment for operational efficiency.
- Assisted in inventory management to ensure availability of necessary materials.
- Documented maintenance requests and coordinated with technicians for timely resolution.
- Implemented safety protocols to maintain compliance with organizational standards.
- Ensured efficient workflow by coordinating with maintenance technicians on job assignments and schedules.
- Optimized inventory management through thorough tracking of part usage, replenishment needs, and supplier relations.
- Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
- Examined, categorized, and sorted incoming documents.
- Monitored and updated filing systems to meet organization standards.
Patient Access Representative
Conifer Health
06.2021 - 09.2023
- Facilitated patient registration processes, ensuring compliance with healthcare regulations and organizational policies.
- Managed insurance verification and pre-authorization inquiries, enhancing service delivery efficiency.
- Collaborated with clinical staff to streamline patient flow and improve appointment scheduling accuracy.
- Trained new employees on patient access procedures and system utilization, fostering team competency.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Customer Service Representative
Tommy Bahama
08.2020 - 03.2021
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in training new team members on company policies and customer service protocols.
- Managed customer accounts, updating information to maintain accuracy and enhance service delivery.
- Developed solutions for customer issues, improving overall satisfaction and loyalty rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Associate
Cardinal Health
02.2018 - 06.2020
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Coordinated shipping and receiving processes, ensuring timely dispatch of goods.
- Maintained accurate inventory records using warehouse management systems.
- Trained new associates on safety protocols and operational procedures.
- Monitored stock levels and communicated replenishment needs to management.
- Conducted regular inspections of equipment to ensure optimal performance and safety compliance.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50pounds.
- Managed inbound shipments to ensure accurate inventory levels and timely processing.
- Trained new staff on warehouse procedures, safety protocols, and equipment usage.
- Unloaded pallets and deliveries and organized products in warehouse.
Education
Associate of Science - Business Administration And Management
American Samoa Community College
Pago Pago, American Samoa05-2016
High School Diploma -
Tafuna High School
Pago Pago, American Samoa06-2013
Skills
- Maintenance scheduling
- Equipment inspection
- Spare parts ordering
- Work order processing
- Time management
- Customer service
- File/records maintenance
- Microsoft Excel expertise
- Filing management
- Work prioritization
- Deadline management
- Document scanning
- General office functions
- Filing systems expertise
- File retrieval
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Reliable and punctual
- Creative thinking
- Active listening
- Customer communication
- Relationship building
- Microsoft office
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Maintenance Clerk
Geo Group Inc
09.2023 - Current
Patient Access Representative
Conifer Health
06.2021 - 09.2023
Customer Service Representative
Tommy Bahama
08.2020 - 03.2021
Warehouse Associate
Cardinal Health
02.2018 - 06.2020
Associate of Science - Business Administration And Management
American Samoa Community College
High School Diploma -
Tafuna High School