Finau Ngata
Las Vegas,NV
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
- Goal-oriented Sales Executive with [Number] years of experience in [Type] sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales.
- Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
9
9
years of professional experience
7
7
Certification
Work History
Sales Consultant
PTN Coaching LLC
Henderson, NV
07.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Representative
Ngata RE Investments
Las Vegas, NV
07.2014 - 07.2019
- Monitored service after sale and implemented quick and effective problem resolutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Presented professional image consistent with company's brand values.
- Generated new leads through networking and attending industry events.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
High School Diploma -
06.1998
Skills
- Carpentry
- Time Management
- Effective Customer Service
- Sales Expertise
- Project Management
- Lead Generation
- B2B Sales
- Sales and Marketing
- Customer Relationship Management
- Product and Service Knowledge
- Google Spreadsheets
- Strategic Selling
- Suggestive Selling
- Strategic Planning
- Prospecting Skills
- Strategic Negotiations
- Inbound and Outbound Calling
- Online Marketing
- Persuasive Negotiations
- Persuasive Communication
- Serve Customers
- Acquire New Business
- Promote Products
- Appointment Booking
- Active Learning
- Outbound Telemarketing
- Offer Negotiations
Accomplishments
- Promoted to Supervisor after 1 years of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of MSG Project.
- Completed construction of 8 new Las Vegas Casinos in projected time frame.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- OSHA Training - 2014-2022
- First Aid and CPR Certification
- Project Management Certification
- National Center for Construction Education and Research (NCCER) Carpentry Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- Grant Cardone Sales & Closer Training Certificate
Languages
Tonga
Native or Bilingual
Timeline
Sales Consultant - PTN Coaching LLC
07.2022 - Current
Sales Representative - Ngata RE Investments
07.2014 - 07.2019
West High School - High School Diploma,
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