Overview
Work History
Education
Skills
Timeline
Generic

Finda Cooper

Lanham,MD

Overview

26
26
years of professional experience

Work History

Supervisor

First Choice Nursing Services
Brooklyn Park , MN
01.2024 - 01.2025
  • Recruited, interviewed, and hired volunteers and staff.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Facilitated group sessions and workshops for clients on various topics.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
  • Monitored client progress through regular follow-ups and case reviews.
  • Assessed clients' needs, developed service plans, and monitored progress towards goals.
  • Implemented and evaluated staff, volunteer, or training programs.
  • Organized group activities to provide socialization opportunities for clients.
  • Identified barriers to client success, and developed strategies to overcome them.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Supported family members by providing information on local support groups.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Evaluated the work of staff and volunteers to maintain the quality and effectiveness of resources.
  • Maintained confidentiality, and adhered to professional ethics and standards.
  • Consulted with staff on the resolution of complex service issues.
  • Maintained logs and electronic client records, following department and agency policies, for effective monitoring.
  • Assisted clients in setting realistic goals and developing action plans.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.

Caregiver

Legacy Home Care Inc
Minneapolis , MN
08.2012 - 01.2025
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Assisted clients with maintaining good personal hygiene.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming..
  • Contributed to case reviews of client status and progress.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments..
  • Maintained detailed records of services performed on clients.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored health and well-being of clients and reported significant health changes..
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Followed safe lifting and transferring techniques to transport residents.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength..
  • Reported concerns to nurse supervisor to promote optimal care.
  • Educated families about available resources for home health care services in the local community.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support to clients during difficult times.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients get in and out of beds and wheelchairs.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Consulted with client care team to continually update care plans.
  • Followed care plan and directions to administer medications.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Coordinated transportation services for clients when necessary.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.

Direct Support Professional

Full Citizenship of Maryland
Silver Spring, MD
05.2024 - 09.2024
  • Contributed to case reviews of client status and progress.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Helped clients get in and out of beds and wheelchairs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted clients with maintaining good personal hygiene.
  • Followed care plan and directions to administer medications.
  • Transported clients to doctor's appointments and errands.
  • Facilitated social interactions between participants and their peers in the community.
  • Consulted with client care team to continually update care plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted individuals in learning and developing new skills.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Monitored health and well-being of clients and reported significant health changes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided guidance and support to ensure safety of individuals served.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Assisted individuals in development of social skills to become integrated in community.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.
  • Worked effectively in team environments to make the workplace more productive.

House Supervisor

Opportunity Partners
Crystal, MN
01.2007 - 12.2009
  • Oversaw daily operations including scheduling shifts, assigning tasks, monitoring workflow .
  • Engaged in problem solving initiatives to resolve conflicts between staff or patients.
  • Assessed staff competency through observation, evaluation and feedback sessions.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
  • Ensured staff compliance with all regulatory requirements, policies and procedures.
  • Trained new employees on company policies, procedures, and standards.
  • Managed daily staffing needs including scheduling shifts, managing call-offs and recruiting additional personnel as needed...
  • Promoted teamwork among staff members by providing support, resources and recognition for a job well done...
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Directed emergency response and crisis interventions.
  • Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Evaluated performance of existing staff members through annual reviews and disciplinary actions when necessary.
  • Developed departmental goals and objectives to improve operational performance.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Created monthly reports detailing departmental progress towards achieving set goals.
  • Trained new employees on departmental protocols, policies and procedures.
  • Established collaborative relationships with community organizations to promote health education programs.
  • Acted as a liaison between management team and frontline staff regarding issues such as policy changes or process improvements.

  • Maintained accurate records of employee attendance, payroll information, shift changes..
  • Reviewed incident reports and took appropriate corrective action when necessary.
  • Provided guidance to staff in the implementation of new policies and procedures.
  • Recognized by management for providing exceptional customer service.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service..
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Direct Support Professional

Opportunity Partners
Minnetonka, MN
05.1999 - 12.2009
  • Contributed to case reviews of client status and progress.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Helped clients get in and out of beds and wheelchairs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted clients with maintaining good personal hygiene.
  • Followed care plan and directions to administer medications.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Transported clients to doctor's appointments and errands.
  • Facilitated social interactions between participants and their peers in the community.
  • Consulted with client care team to continually update care plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted in planning and implementing recreational activities for participants.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted individuals in learning and developing new skills.
  • Monitored health and well-being of clients and reported significant health changes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Tracked and reported clients' progress based on observations and conversations.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided guidance and support to ensure safety of individuals served.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation..
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Maintained detailed records of services performed on clients.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction..
  • Built strong and trusting rapport with clients and loved ones.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained updated knowledge through continuing education and advanced training..
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met..
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.
  • Worked with cross-functional teams to achieve goals.

Education

Master of Science - Human Services

Capella University
Minneapolis, MN

Skills

  • Effective conflict resolution
  • Meeting schedule management
  • Concise written communication
  • Client assessment
  • Crisis intervention
  • Community outreach

Timeline

Direct Support Professional

Full Citizenship of Maryland
05.2024 - 09.2024

Supervisor

First Choice Nursing Services
01.2024 - 01.2025

Caregiver

Legacy Home Care Inc
08.2012 - 01.2025

House Supervisor

Opportunity Partners
01.2007 - 12.2009

Direct Support Professional

Opportunity Partners
05.1999 - 12.2009

Master of Science - Human Services

Capella University

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Finda Cooper