Fineice Richardson
Cincinnati,OH
Summary
Compassionate and dedicated professional with 14 years of social service and non-profit experience. Working with individuals in crisis to daily needs and assistance. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Independent Living Life Coach
NECCO
07.2024 - 03.2025
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Developed treatment plans to help clients build self-confidence and resilience.
- Listened to clients' concerns and provided encouragement and support.
3rd Shift Workforce Coach – DHL Site
Cincinnati Works
09.2021 - 09.2023
- Boosted customer service and HR support
- Delivered high-quality service to partner employers, their key stakeholders, and workforce, demonstrating excellent customer service skills, coaching acumen, and HR knowledge
- Responded to and resolves employee relations issues relating to performance, attendance, tardiness, theft, harassment, Code of Ethics, alcohol and drug abuse, and other sensitive issues
- Escalated issues as necessary to ensure timely and appropriate resolution
- Monitored employee retention and success
- Identified barriers to employee job retention and success using Cincinnati Works' intake and assessment processes
- Tracks employee progress with development plans and barrier mitigation pathways
- Coaches’ employees on career growth, job retention skills, and attitudes
- Overseed, inputs, and maintains the Salesforce database
- Compiled monthly/quarterly employment data and submits reports utilizing the Salesforce database
- Ensured that the Salesforce database is accurate, up-to-date, and secure
Transitional Case Manager
MHAP - Central Clinic Behavioral Health
07.2020 - 03.2021
- Practiced cultural sensitivity and competence
- Utilized appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyle preferences
- Demonstrated cultural competence in working with MHAP clients, including understanding and respecting their cultural values, beliefs, and practices
- Adapted communication and intervention strategies to meet the needs of clients from different cultures
- Case management
- Implemented the ISP goals with the client, including providing support and resources to help them achieve their goals
- Collaborated with other professionals to address the treatment needs of each MHAP client, ensuring that they received the services they needed
- Worked effectively with community agencies to transition clients from MHAP to other service providers, ensuring a smooth transition
- Documentation and communication
- Utilized information systems to effectively document collected client data and to communicate effectively with others
- Understood and employed goal-oriented problem-solving techniques to assist clients in achieving their goals
- Provided transportation of clients in personal vehicle, as needed, to ensure that they had access to the services they needed
Adult Health Coach/Case Manager
MHAP-Central Clinic Behavioral Health, Keys 2 Health
11.2015 - 03.2021
- Focused on care coordination
- Understood and implemented a coordination of care model with clients, ensuring that they received the services they needed from multiple providers
- Collaborated with the client and/or family, KTH staff, and other professionals to develop an Individualized Care Plan (ICP), which outlined the client's goals and the services they needed
- Implemented the ICP goals using goal-oriented problem-solving techniques to assist clients in achieving their goals
- Ensured client's physical and mental health needs were being met by familiarizing themselves with physical health and mental health medications, side effects of medications, monitoring symptoms and medication compliance, and chronic physical illnesses of clients
- Collaborated with other professionals to address the treatment needs of each client, including physical health providers, mental health providers, and social workers
- Community resources
- Identified available community resources to assist clients in obtaining basic living needs, such as food, housing, and transportation
- Began the entitlement enrollment process for clients who were eligible for government benefits
- Cultivated strong relationships in the community with mental health and physical health providers, in order to ensure that clients had access to the services they needed
Therapeutic Program Worker
Summit Behavioral Healthcare Hospital
12.2010 - 11.2015
Case Manager
Lighthouse Youth Services
05.2012 - 05.2013
Education
Chemical Dependency Counseling Certification -
Sinclair Community College
Mason, OH06.2012
Bachelor of Science - Rehabilitation and Human Services
Wright State University
Dayton, Ohio03.2011
Skills
- HR Knowledge
- Coaching
- Active listening
- High Quality Care for clients
- Relationship building
- Attention to detail
- Time/Task Management
- Teamwork/collaboration
- Data Analysis
- Problem Solving
- Building rapport
- Organizational skills
- Excellent communication
- Trauma-informed care
- Treatment plans
- Case management
Accomplishments
- Cardiopulmonary Resuscitation Certified, 05/01/24
- Social Work Assistant Certified, 01/01/23
- Chemical Dependency Counseling Assistant, 01/01/22
- Zeta Phi Beta, Incorporated Pi Sigma Zeta Chapter, 01/01/21
- Mental Health Access Point Peer Review, 01/01/20 - 01/01/21
- Black and White Cancer Survivors Foundation
Timeline
Independent Living Life Coach
NECCO
07.2024 - 03.2025
3rd Shift Workforce Coach – DHL Site
Cincinnati Works
09.2021 - 09.2023
Transitional Case Manager
MHAP - Central Clinic Behavioral Health
07.2020 - 03.2021
Adult Health Coach/Case Manager
MHAP-Central Clinic Behavioral Health, Keys 2 Health
11.2015 - 03.2021
Case Manager
Lighthouse Youth Services
05.2012 - 05.2013
Therapeutic Program Worker
Summit Behavioral Healthcare Hospital
12.2010 - 11.2015
Chemical Dependency Counseling Certification -
Sinclair Community College
Bachelor of Science - Rehabilitation and Human Services
Wright State University
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