Summary
Overview
Work History
Education
Skills
Timeline
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Finessa Taylor

Phoenix,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Travel Advisor

JPMorgan Chase
09.2022 - Current
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.

Underwriting Analyst

JPMorgan Chase
06.2018 - 09.2022
  • Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
  • Improved department efficiency by developing file management systems and spreadsheets to manage loan review.
  • Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
  • Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.

Collections Agent

Real Time Resolutions
03.2016 - 04.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Sales

Customer Service Representative

Apria Healthcare
01.2013 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Central High School
05-2013

Skills

  • Leadership
  • Customer Service
  • Critical Thinking
  • Organization
  • Time Management
  • Bilingual

Timeline

Travel Advisor

JPMorgan Chase
09.2022 - Current

Underwriting Analyst

JPMorgan Chase
06.2018 - 09.2022

Collections Agent

Real Time Resolutions
03.2016 - 04.2018

Customer Service Representative

Apria Healthcare
01.2013 - 01.2015

High School Diploma -

Central High School
Finessa Taylor