Finesse Rhodes
Matthews,NC
Summary
Dedicated Account Specialist, with extensive experience in customer service, credit, and collections. Motivated to maintain consumer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven with strong time management and prioritization abilities. Solid team player with an outgoing, positive demeanor. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Employee Development Specialist
Endurance Warranty
07.2022 - Current
- Gathered feedback on training success and made recommendations to improve training.
- Supported and coached employees as part of successful training initiatives.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Supported agents in improving service standards for optimized customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collections Specialist
OneMain Financial
10.2021 - 06.2022
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering loans.
- Collected documents and made portfolios for collections accounts.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Hospital Collection Specialist
Parallon
02.2018 - 05.2021
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Follow-up with clients on overdue accounts.
- Research and implement effective collection techniques.
- Perform all administrative duties related to ensuring office efficiency.
- Trained new team members on scripts, company services and collection strategies.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
Conduent
06.2016 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Business Communications
Mitchell Community College
Statesville, NCHigh School Diploma -
North Mecklenburg High School
Huntersville, NCSkills
- Administration and Management
- Problem Investigation
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Effective Communication
- Computer Proficiency
- Strong Work Ethic
- Resourceful
- Peer coaching
- Learning Management Systems
- Negotiation and Resolution
- Team Management
Timeline
Employee Development Specialist
Endurance Warranty
07.2022 - Current
Collections Specialist
OneMain Financial
10.2021 - 06.2022
Hospital Collection Specialist
Parallon
02.2018 - 05.2021
Customer Service Representative
Conduent
06.2016 - 02.2018
No Degree - Business Communications
Mitchell Community College
High School Diploma -
North Mecklenburg High School
Similar Profiles
TANEASHA KENTTANEASHA KENT
Customer Retention Specialist at Endurance WarrantyCustomer Retention Specialist at Endurance Warranty
Jody FoglesongJody Foglesong
Auto Claims Adjuster at Endurance WarrantyAuto Claims Adjuster at Endurance Warranty
Gerad GonzalesGerad Gonzales
Asset Protection Associate at Endurance Warranty Services LLCAsset Protection Associate at Endurance Warranty Services LLC
ALEXIS WHITEAKERALEXIS WHITEAKER
Senior Sales Executive at Endurance Warranty LLCSenior Sales Executive at Endurance Warranty LLC
Naomi IrvineNaomi Irvine
Speech-Language Pathologist/AAC Specialist at Speech Pathology Group, Oakland UnifiedSpeech-Language Pathologist/AAC Specialist at Speech Pathology Group, Oakland Unified