Finian O'Neill
Summary
The service industry has been my home for the last six years with jobs ranging from expediting, hosting to waiting. Through this, I have mastered the craft of customer service and satisfying company standards. My devout loyalty and drive for hard work is also showcased in my personal artwork of costume and prop creation - with over three years of experience on multiple 3D design softwares, my awareness for technical and logical skillsets are reflected in my work.
Overview
4
4
years of professional experience
Work History
Smokin Fins
Danny Robbles
06.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Collected payment, balanced cash receipts and maintained accurate cash drawer.
Alamo Drafthouse
Luis Targa
08.2021 - 01.2022
- Maintained speedy service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Monitored food temperatures and kept records of all food items.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored dining room inventory and replenished as necessary.
Education
High School Diploma -
Thunder Ridge
Highlands Ranch, CO05.2017
Skills
- Place Settings
- Services Sales
- Social Perceptiveness
- Cool Under Pressure
- Microsoft Excel
- Creative Design
- AutoDesk AutoCAD
- Microsoft Windows
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- PC Proficiency
- 3D Visualization
- 3D Modeling
- 3D Slicing/Model prep
Timeline
Alamo Drafthouse
Luis Targa
08.2021 - 01.2022
Smokin Fins
Danny Robbles
06.2019 - Current
High School Diploma -
Thunder Ridge
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