Finley Duncan
Bradenton,FL
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving. Comfortable working in high-pressure environments where multitasking is necessary.
Overview
3
3
years of professional experience
Work History
Valet
The Ben, Autograph Collection
12.2024 - Current
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Provided punctual, polite valet services to uphold professional standards.
Host
Elisabetta's Ristorante
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Host
Libby's Neighborhood Brasserie
02.2023 - 01.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Island Scoops
02.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Bradenton Christian School
Bradenton, FL05-2024
Bachelor of Science - Business Administration
Palm Beach Atlantic University
West Palm Beach, FL05-2028
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Reliability and punctuality
- Professional appearance
- Multitasking and organization
- Attention to detail
- Physical fitness
- Time management
- Quick decision making
- Ability to follow directions
- Guest assistance
Timeline
Valet
The Ben, Autograph Collection
12.2024 - Current
Host
Elisabetta's Ristorante
10.2024 - Current
Host
Libby's Neighborhood Brasserie
02.2023 - 01.2024
Server
Island Scoops
02.2022 - 02.2023
High School Diploma -
Bradenton Christian School
Bachelor of Science - Business Administration
Palm Beach Atlantic University
Similar Profiles
Luis SanchezLuis Sanchez
Banquet Manager at The Ben, autograph collectionBanquet Manager at The Ben, autograph collection
Joan BeauchampJoan Beauchamp
Sales Coordinator at The Ben, Autograph CollectionSales Coordinator at The Ben, Autograph Collection
Bayu JalayudaBayu Jalayuda
Sous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph CollectionSous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph Collection