Summary
Overview
Work History
Education
Skills
Timeline
Generic

Finley Vanderwerf

Lenexa

Summary

Dynamic retail professional with extensive experience at Aldi, excelling in customer service and team leadership. Proven ability to enhance store operations and improve workflow efficiency. Skilled in cash handling accuracy and conflict resolution, delegating, consistently fostering customer loyalty and satisfaction through exceptional service and effective communication.

Overview

14
14
years of professional experience

Work History

Lead Store Associate

Aldi
11.2023 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Sales Associate

IKEA
01.2021 - 11.2023
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Key Holder

Goodwill of the Great Plains
01.2017 - 10.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Got promoted to assistant a 3 or 4 months before I moved to Kansas.

Deli Clerk

HyVee Foods
01.2015 - 01.2017
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Cook

HyVee Foods
05.2013 - 01.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Cashier

HyVee Foods
10.2011 - 05.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Washington High School
Sioux Falls, SD
2014

Skills

  • Store operations
  • Policy enforcement
  • Employee scheduling
  • Store maintenance
  • Merchandise display
  • Returns processing
  • Customer service
  • Customer assistance
  • Team collaboration
  • Team leadership
  • Effective communication
  • Cash register operation
  • Cash handling accuracy
  • Conflict resolution

Timeline

Lead Store Associate

Aldi
11.2023 - Current

Sales Associate

IKEA
01.2021 - 11.2023

Key Holder

Goodwill of the Great Plains
01.2017 - 10.2020

Deli Clerk

HyVee Foods
01.2015 - 01.2017

Cook

HyVee Foods
05.2013 - 01.2015

Cashier

HyVee Foods
10.2011 - 05.2013

Washington High School

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Finley Vanderwerf