Overview
Work History
Education
Skills
Certifications And Skills
Timeline
Generic
Finnlie La Paglia

Finnlie La Paglia

Maryville,Tennessee

Overview

14
14
years of professional experience

Work History

Front Desk Supervisor

National Fitness Center
06.2024 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.

Senior Member Experience Leader

Y-12 Federal Credit Union
11.2018 - 10.2024
  • The purpose of this position is to process member's requested financial transactions, resolve problems, and answer questions; to identify and suggest financial services that would improve our members' lives
  • This position provides prompt, professional and courteous support and assistance to internal departments, retail branches, and members

Assistant Manager

Walmart
09.2011 - 11.2018
  • Supports staff results by communicating job expectations and planning, monitoring, and appraising job results
  • Helps to coach, counsel, and discipline employees
  • Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

Customer Care Specialist

Omni Military Loans
01.2011 - 09.2011
  • Outgoing personality
  • General Office Skills
  • Customer Service Skills
  • Super Telephone Skills
  • Data Entry and Typing Skills
  • Microsoft Office, Windows and Internet Skills
  • Good Credit History

Assistant Manager

Security Finance
10.2010 - 01.2011
  • Develop, direct, train, and manage branch personnel with supervisor direction and assistance
  • Maintain office cash with accuracy and security
  • Achieve account gain through proven loan judgement and effective customer solicitation
  • Ensures prompt completion of loan process
  • Minimizes delinquent debt through collection activities both by verbal and written communication
  • Ensures reporting of branch figures to corporate office for accounting purposes

Education

Associate's - UTP-Psychology

Pellissippi State Community College
Maryville, Tennessee
12.2024

Skills

  • Communication
  • Teamwork
  • Problem-Solving
  • Time Management
  • Adaptability
  • Project Management
  • Financial Reporting
  • Cost Management
  • Leadership
  • Certified Notary Republic

Certifications And Skills

Certified Notary Republic, Communication: Ability to clearly express ideas and listen effectively., Teamwork: Collaborating well with others towards common goals., Problem-Solving: Analytical thinking and creativity in finding solutions., Time Management: Prioritizing tasks and managing time effectively., Adaptability: Ability to adjust to new situations and challenges., Project Management: Experience with project management software., Financial Reporting: Understanding of Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS)., Cost Management: Knowledge of financial modeling and forecasting., Leadership: Experience in leading and mentoring a team of accountants or financial analysts.

Timeline

Front Desk Supervisor

National Fitness Center
06.2024 - Current

Senior Member Experience Leader

Y-12 Federal Credit Union
11.2018 - 10.2024

Assistant Manager

Walmart
09.2011 - 11.2018

Customer Care Specialist

Omni Military Loans
01.2011 - 09.2011

Assistant Manager

Security Finance
10.2010 - 01.2011

Associate's - UTP-Psychology

Pellissippi State Community College

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Finnlie La Paglia