Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fioan Jordan

Hillsboro,OR

Summary

Skilled Pet Sitter and Groomer, renowned for elevating pet care standards through innovative grooming techniques and exceptional animal handling skills. At my previous role, I boosted client retention by 20% by blending expert care with emergency responsiveness. Known for fostering strong client relationships and enhancing pet well-being, my approach combines meticulous attention to feeding routines and playtime engagement with compassionate, personalized service.

Overview

12
12
years of professional experience

Work History

Pet Sitter

01.2013 - 10.2024
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Gave medication to pets following guidelines from owners.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Educated visitors and staff on proper animal care and handling.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Assisted with development of animal behavior modification plans.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Tailored pet care strategies to accommodate special needs or dietary restrictions, ensuring their comfort and health.
  • Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
  • Managed scheduling and appointments efficiently, maximizing time spent on pet care and minimizing idle periods.
  • Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
  • Increased repeat business with exceptional care and personalized attention to pets' needs.
  • Coordinated with veterinarians to follow up on pets' health concerns, acting as liaison between pet owners and medical professionals.
  • Assisted in emergency situations by quickly assessing pet's condition and seeking veterinary care when necessary.
  • Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
  • Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
  • Resolved behavioral issues with targeted interventions, improving pets' adaptability and owners' satisfaction.
  • Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
  • Built loyal client base through word-of-mouth and positive online reviews, expanding business reach.
  • Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
  • Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
  • Provided structured exercise routines for pets, contributing to their physical health and mental stimulation.
  • Improved pets' obedience and manners with consistent training and positive reinforcement techniques.
  • Adapted care plans on fly in response to pets' changing needs or unexpected situations, ensuring flexibility and responsiveness.
  • Administered medication to pets as prescribed, ensuring their health and wellbeing.
  • Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.
  • Facilitated socialization for pets by arranging playdates with other animals, enhancing their social skills.
  • Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
  • Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.

Pet Groomer

01.2016 - 09.2024
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Assisted with development of animal behavior modification plans.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Educated visitors and staff on proper animal care and handling.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Promoted a positive image for the company by representing the business at community events and pet expos.
  • Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
  • Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
  • Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
  • Enhanced pet appearance through skilled fur styling and expert scissor techniques.
  • Achieved faster turnaround times without sacrificing quality using time management skills.
  • Streamlined appointment scheduling processes by implementing an efficient booking system that accommodated multiple groomers simultaneously.
  • Advised clients on post-grooming care instructions to maintain optimal results.
  • Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
  • Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
  • Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
  • Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
  • Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.

Education

Modified High School Diploma -

Century High School
2000 SE Century Blvd, Hillsboro, OR 97123
06-2023

Skills

  • Pet care needs

  • Feeding routines

  • Playtime engagement

  • Senior pet care

  • Injury evaluation

  • Animal Handling

  • Prepare food

  • Emergency Response

  • Illness assessment and treatment

  • Following pet care instructions

  • Animal exercise

  • Housetraining

  • Grooming and bathing

Timeline

Pet Groomer

01.2016 - 09.2024

Pet Sitter

01.2013 - 10.2024

Modified High School Diploma -

Century High School

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Fioan Jordan