Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FiolD'aliza Ortiz

Kissimmee

Summary

Dynamic and dependable professional with a strong work ethic, honed at AgeWell Solvere Living. Proven ability to excel in fast-paced environments, delivering exceptional customer service while effectively collaborating with teams. Skilled in taking vital signs and demonstrating a friendly, positive attitude, ensuring a supportive atmosphere for both residents and colleagues.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

The Glades at ChampionsGate

AgeWell Solvere Living
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Med Tech/Caregiver.
  • Basic First Aid & CPR
  • Taking vitals signs

Medical Office Assistant

Yusra Medical Associate. PA
02.2015 - 09.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
  • Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
  • Facilitated smooth operation of medical office by assisting with billing and insurance verification.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Basic First Aid & CPR

Supervisor of Operations

Embassy Suites.
03.2007 - 09.2014
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

High School Diploma -

Padre Billini High School
Dominican Republic.
05-1993

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible

Certification

  • Certified Med Tech.
  • AgeWELL

Languages

English
Full Professional
Spanish
Full Professional

Timeline

The Glades at ChampionsGate

AgeWell Solvere Living
10.2022 - Current

Medical Office Assistant

Yusra Medical Associate. PA
02.2015 - 09.2019

Supervisor of Operations

Embassy Suites.
03.2007 - 09.2014

High School Diploma -

Padre Billini High School

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FiolD'aliza Ortiz