Fiona Alexander
Ocala,FL
Summary
Expert in conducting psychiatric assessments and delivering quality patient care. Develops and implements tailored treatment plans using evidence-based approaches. Strong understanding of therapeutic communication and commitment to patient advocacy.
Overview
15
15
years of professional experience
Work History
Primary Care Mental Health Integration (PCMHI) Collaborative Care Manager (CoCM), RN Mental Health, Medication Management
Department of Veteran Affairs, North Florida/South Georgia
02.2023 - Current
- Responded to emergencies, supporting client safety and wellbeing.
- Updated policies to ensure compliance with HIPAA and benefits administration.
- Managed 120-280 patients medication through assessments of adherence and adverse effects monthly.
- Utilized electronic health records for efficient clinical documentation.
- Enhanced care coordination via technology for timely interventions.
- Educated clients on community resources and treatment options.
- Built rapport with patients through compassionate communication.
- Provided crisis intervention by assessing risks and addressing safety concerns.
- Promoted self-management through education on chronic conditions.
- Participated in interdisciplinary conferences to share best practices.
PMHNP- Student Internship
Park Place Behavioral Health Center
02.2025 - Current
- Provide short-term treatment for stabilization for 10-14 patients daily
- Provide intake services for both voluntary and involuntary client both onsite and telehealth
- Use evidence-based de-escalation techniques to help clients manage their emotions
- Provide support and guidance to help individuals navigate their crisis and develop coping strategies
- Demonstrated adaptability and resilience in adjusting to new clinical settings, working effectively with diverse patient populations and healthcare teams.
- Leveraged strong interpersonal skills to build relationships with fellow healthcare professionals across various disciplines involved in patient care coordination efforts.
- Educated patients on medication management strategies for optimal compliance and treatment effectiveness.
- Provided high-quality psychiatric care for diverse populations, addressing complex mental health issues.
- Provide education on mental illness, substances abuse and stress management
- Collaborate with community program to facilitate outpatient referrals
Ocala Outpatient Clinic RN MH Service Line
Department of Veteran Affairs, North Florida/South Georgia
09.2020 - 02.2023
- Managed a panel for 1000 patients for care coordination.
- Enhanced patient care through thorough assessments and individualized nursing plans.
- Monitored patient reactions post-medication and IV therapies.
- Responded swiftly to safety issues, implementing crisis prevention interventions.
- Performed triage on incoming patients and assessed injury severity.
- Facilitated therapeutic communication and conflict resolution for improved coping skills.
- Conducted wellness checks on patients as necessary.
- Trained new nurses in MH department and provided intake screenings.
- Administered medications and topical treatments for symptom relief.
- Collaborated with interdisciplinary teams for a safe, supportive environment.
- Evaluated patient outcomes, adjusting care plans for optimal health goals.
- Built rapport with patients via active listening and effective communication.
- Promoted patient safety through monitoring vital signs and infection control compliance.
- Conducted chart audits to ensure documentation accuracy and regulatory compliance.
- Increased patient satisfaction scores through timely, empathetic care.
- Maintained confidentiality and adhered to HIPAA regulations throughout practice.
Patient Align Care Team, (PACT) Care Manager, RN
Department of Veteran Affairs, North Florida/South Georgia
11.2015 - 09.2020
- Fulfilled charge nurse responsibilities at Primary Care Unit for 60 nurses.
- Organized daily huddles with healthcare team for planning patient care strategies.
- Collaborated with various disciplines for effective patient support.
- Facilitated virtual appointments for patient consultations.
- Assisted physicians during nurse visits using clinical protocols effectively.
- Administered medications with precision, lowering error rates significantly.
- Served as Coordinator/Chair for TVOPC Hand Hygiene Committee (2015-2020).
- Mentored new LPNs and RNs in the primary care setting.
- Expertise in telephone triaging and scheduling operations.
- Handled complex caseloads panel of 1200 patients ensuring prompt assessment and accurate documentation of interventions.
- Led family meetings addressing care goals and providing psychosocial support.
- Coordinated communication with healthcare providers to ensure continuity of care delivery.
- Maintained compliance records according to agency regulations.
- Participated in ongoing team trainings focused on best practice updates.
- Coordinated referrals to specialists while managing ER visits and required testing services.
- Conducted assessments identifying barriers affecting health outcomes.
- Acted as liaison between all parties involved in patient care coordination.
Staff RN
Villages Regional Hospital, Florida, Cardiac Medical/Observation Unit
05.2011 - 05.2016
- Managed care 6 patients each shift with coronary heart disease including angina, myocardial infarction, CHF, angiograms, and pacemaker insertion.
- Made quick decisions in high-pressure situations by prioritizing patient needs and addressing emergent issues.
- Precepted new nurses to enhance skills and confidence through shared knowledge and best practices.
- Effectively delegated tasks to nursing assistants and support staff for safe and efficient care.
- Reduced medication errors via meticulous charting and collaboration with the healthcare team.
- Coordinated discharge planning with case managers, social workers, and support staff to ensure continuity of care.
- Enhanced patient satisfaction scores by delivering compassionate and attentive care.
- Educated patients, families, and caregivers on diagnosis, treatment options, and lifestyle management.
Staff RN
Dr. P. Phillips Hospital, Orlando Health Hospital, Orthopedic/Surgical Unit
11.2010 - 02.2012
- Cared for 6 surgical patients including hip, knee, shoulder, and bowel resection cases each shift.
- Implemented evidence-based practices and tailored care plans to enhance patient outcomes.
- Advocated for patient needs while respecting confidentiality and rights within healthcare.
- Collaborated with teams to create individualized comprehensive care plans.
- Ensured patient safety through infection control protocols and regular health assessments.
- Administered and monitored medications per physician orders, ensuring proper dosages.
- Reported changes in patient conditions to physicians for treatment discussions.
- Monitored responses to oral, IV, and intramuscular medications.
Education
Post-master's - Psychiatric MH
Walden University
Minneapolis, Minnesota06.2025
Master of Science - Nursing Ed
Western Governors University
Salt Lake City, UT01.2022
Bachelor of Science - Nursing Science
Remington College of Nursing
Orlando, Fl08-2010
Bachelor of Science - Health Care Administration
Barry University
Miami, FLSkills
- Suicide risk assessment
- Multidisciplinary teamwork
- Psychological support services
- Behavioral interventions
- Therapeutic communication
- Crisis intervention
- Adaptability and flexibility
- Evidence-based practice
- Diagnostic evaluation
- Medication management
- Effective communication
- Psychiatric assessment
Awards
The Daisy Award for Extraordinary Nurses, May 2019, Great Catch Award, February 2019, I Dare to Care Award, December 2019
Affiliations
- Member of Sleep Hygiene Committee, 05/2023 to current
- Chair Outpatient MH Nurse Committee, October 2022 to current
- Co-chair Outpatient MH Nurse Committee January 2021 – October 2022
- Chair of the Infection and Hand Hygiene Committee March 2016 to October 2020
- Member of NFSG Employee Whole Health and Wellness Committee
- MHealth Ambassador for NFSG VA 2020 to current
Timeline
PMHNP- Student Internship
Park Place Behavioral Health Center
02.2025 - Current
Primary Care Mental Health Integration (PCMHI) Collaborative Care Manager (CoCM), RN Mental Health, Medication Management
Department of Veteran Affairs, North Florida/South Georgia
02.2023 - Current
Ocala Outpatient Clinic RN MH Service Line
Department of Veteran Affairs, North Florida/South Georgia
09.2020 - 02.2023
Patient Align Care Team, (PACT) Care Manager, RN
Department of Veteran Affairs, North Florida/South Georgia
11.2015 - 09.2020
Staff RN
Villages Regional Hospital, Florida, Cardiac Medical/Observation Unit
05.2011 - 05.2016
Staff RN
Dr. P. Phillips Hospital, Orlando Health Hospital, Orthopedic/Surgical Unit
11.2010 - 02.2012
Post-master's - Psychiatric MH
Walden University
Master of Science - Nursing Ed
Western Governors University
Bachelor of Science - Nursing Science
Remington College of Nursing
Bachelor of Science - Health Care Administration
Barry University
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