Fiona Beere

• Starting in this industry, I have learned the plethora of roles and responsibilities over time and I have worked to improve my Rental IQ.
• I have utilized E-Commerce and other streaming platforms to help aid in my development of Rental IQ to understand standard and probing questions to ask customers.
• My knowledge of this industry grows every day I still have tons to learn and am eager to learn it all! I exercise all capabilities to fulfill the needs of every customer I work with- no matter the situation (out of state, invoice trouble, service request, quote, etc.)
• I take pride in the metrics of my ERS dashboard to send sales leads and keep track of that with the current reps to help push accounts.
• Leveraged strong communication skills to build relationships with customers.
• I am currently the store's Safety Coordinator in charge of the performance predictors and weekly safety meetings. After being accepted into Jumpstart (being postponed) I have been doing weekly ride-alongs with multiple OSRs in the General Tool division and specialty divisions to gain outside sales experience.
• I have been cold calling on dormant accounts in the current open territory giving quotes and working to facilitate deals to gain the customers back.

• Described menu items, special offerings, and wine pairings that were appropriate.

• Demonstrated genuine hospitality while greeting and establishing rapport with guests Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.

• Kept up to date on the menu and chef specials and made recommendations to customers based on their preferences and allergies.

• Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins.

• Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.

• Educated new employees on the restaurant's practices, culture, and procedures.

• Pleasantly interacted with customers to improve the atmosphere and provide upbeat interactions.