Fiona Burton
Galveston
Summary
Dynamic and reliable professional with extensive experience at Galveston Primetime, excelling in customer service and cash handling. Proven ability to maintain high standards of cleanliness and compliance with health regulations while delivering fast, efficient service. Skilled in inventory management and effective communication, ensuring a positive experience for all patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concessions Cashier
Galveston Primetime
Galveston
08.2024 - Current
- Provided excellent customer service to all patrons.
- Maintained cleanliness of concession stand area by wiping counters, sweeping floors, and disposing of trash.
- Monitored stock levels and notified managers when additional merchandise was needed.
- Stocked shelves with merchandise and ensured product displays were neat and attractive.
- Provided assistance to customers in locating items requested.
- Operated cash register to record sales transactions, accepted payment, and gave correct change.
- Prepared food items such as popcorn, nachos, hotdogs according to recipes.
- Adhered to all health codes while handling food items such as popcorn, hot dogs, nachos.
- Greeted customers and provided excellent customer service.
- Assisted in taking inventory of supplies at the beginning and end of each shift.
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Verified age for customers purchasing alcohol or tobacco products.
- Performed opening and closing duties as assigned by management.
- Answered customer inquiries regarding prices and products offered at concessions stand.
- Served alcoholic beverages responsibly following state laws.
- Assisted other team members during peak business hours.
- Ensured that concession stands remained compliant with local health regulations.
- Cleaned and polished counters, equipment and tables.
- Performed frequent sanitation procedures when handling and preparing food.
- Prepared and promptly served food, beverages and desserts to customers.
- Greeted customers, answered questions and provided food and drink recommendations.
- Made and served coffee, tea and fountain drinks.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Brewed and served coffee and tea with preferred add-ins.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Theatre Usher
Galveston Primetime
Galveston
08.2024 - Current
- Performed light custodial duties such as sweeping floors, emptying garbage cans, cleaning restrooms.
- Provided helpful information about upcoming events at the theatre including show times and ticket prices.
- Conducted regular patrols throughout the performance to ensure safety and security of patrons.
- Maintained order during performances by monitoring audience behavior.
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Monitored exits and entrances ensuring no unauthorized personnel accessed restricted areas.
- Communicated effectively with co-workers when sharing important information or updates.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Inspected auditorium between shows for any potential hazards or damage.
- Checked bags for prohibited items before allowing entry into the theatre.
- Assisted with ticket scanning and ushering patrons to their seats.
- Answered questions from patrons regarding local attractions, restaurants, transportation services.
- Maintained accurate records of attendance numbers for each performance.
- Ensured aisles were clear of obstructions prior to show start time.
- Complied with health and sanitation practices and procedures.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Processed admission payments and provided tickets.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Determined authenticity and applicability of presented tickets.
- Assisted patrons with handicaps to appropriate seating.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Maintained positive working relationship with fellow staff and management.
- Recognized security risks to properly handle situations.
- Greeted and assisted customers to foster positive experiences.
Lifeguard
Schlitterbahn Waterpark Galveston
Galveston
04.2022 - 08.2023
- Prepared detailed incident reports following accidents or other incidents.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Responded quickly to medical emergencies in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Performed emergency rescues when necessary.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Performed regular cleaning and maintenance of pool equipment.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Observed sections of assigned water zone of responsibility.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Adhered strictly to emergency action plans.
- Filled out incident and accident reports and submitted to supervisor.
- Watched over swimmers to respond quickly to distress situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Recognized swimmers in need of assistance and acted quickly.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Examined recreational equipment for signs of damage and potential safety risks.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Monitored surrounding environment constantly to watch for potential risks.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon05-2022
Some College (No Degree) -
Galveston College
Galveston, TXSkills
- Cash handling
- Food preparation
- Inventory management
- Point of sale systems
- Health regulations compliance
- Customer service
- Team collaboration
- Sales transactions
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Adaptability to fast-paced environments
- Safety awareness
- Supply restocking
- Concessions stand setup
- Guest relations
- Safe food handling
- Surface cleaning
- Order accuracy assurance
- Skilled upseller
- Reliable and punctual
- Fast and efficient service worker
- Listening and comprehension
- Hospitality and accommodation
- Sanitation and cleanliness standards
- Engaging personality
- Accustomed to shift work
- Reliability and punctuality
- Valid Texas driver's license
- Cash handling proficiency
- Food safety and sanitation
Affiliations
- Fine Arts
- Theatre
- Writer
- Artistic
- Creative
- Musical
- Athletic
Accomplishments
- Irene Ryan Acting Scholarship Nominee
- Excellence in Wig Design
- Graduated with Honors in History in High School
- Worked over 1000 hours in Cosmetology School in High School
Certification
- Texas Drivers License
- Food Handlers License
- TABC License
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Concessions Cashier
Galveston Primetime
08.2024 - Current
Theatre Usher
Galveston Primetime
08.2024 - Current
Lifeguard
Schlitterbahn Waterpark Galveston
04.2022 - 08.2023
High School Diploma -
Mount Vernon High School
Some College (No Degree) -
Galveston College
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