Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Fiona Callaghan

Vancouver,BC

Summary

Ambitious, hard-working, motivated person who is looking for a new challenge in a fast-paced and innovative environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Compensation Analyst

Qualtrics
08.2023 - Current
  • Acted as a consultant to key stakeholders, collaborating with HR, legal, recruiting, payroll, finance, and employees across globally.
  • Proficient in building reports using SAP SuccessFactors
  • Conducting regular audits to ensure accuracy and compliance and drive insights resulting in saving the company
  • Assisted In the development, implementation, and ongoing maintenance of leave of absence policies for EMEA.
  • Managed employee benefits such as pension, health and dental insurance, travel allowances, time off, and leave.
  • Ensured compliance with regulations by completing mandatory gender and equal pay analysis and reporting.
  • Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
  • Optimised compensation structures by conducting comprehensive market analyses and benchmarking studies.

Payroll Analyst

Qualtrics
11.2020 - 07.2023
  • Collaboration with payroll services providers and internal stakeholders to ensure timely and accurate employee salary payments.
  • Assisting with the creation and annual updating of SOX Compliance Framework for the Payroll function.
  • Created standardized payroll operating frameworks and documentation to support the onboarding of new team members as well as cross-team training and knowledge transfer.
  • Slashed the number of queries directed to the payroll team by assembling payroll documentation for the internal knowledge base and hosting one-to-one payroll clinics for employees.
  • I led the payroll team for the EMEA region, ensuring compliance with both country statutory regulations and company policies.
  • I worked collaboratively with cross-functional teams to implement a new HRIS, SAP Success Factors.
  • As team lead for the RFP process, I acted as a Subject Matter Expert, ensuring the successful transition and onboarding of a new Payroll Provider.
  • Implemented and processed various equity plans, including RSUs, ESPP, LTIs, and cash vesting shares.
  • Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.

Payroll and Human Resource Administrator

Aviva
04.2019 - 10.2020
  • Responsible for preparing, processing, and issuing payroll files to a third-party payroll provider and ensuring that employees, retirees and directors are paid correctly via the monthly and quarterly payrolls
  • Performing monthly and quarterly payroll audits to prevent any errors and for risk and compliance
  • Updating the company's policy documentation and processes on the intranet in line with regulations and legislation
  • Navigating and pulling reports from the HR system Workday for payroll
  • Creating and issuing monthly payroll listings to third parties
  • Assisting employees, retirees and directors promptly with any payroll or HR queries
  • HR admin duties include completing Social Welfare forms, and mortgage applications, processing Bike to Work applications, and working with the Shares Team regarding the annual Save As You Earn scheme

Pension Administrator

Mercer
04.2019 - 10.2020
  • Provided helpline support for several Client Projects regarding Scheme Benefit Changes and handled member queries via telephone
  • Assisting with day-to-day member pension plan queries over the phone to resolve on first contact
  • Assisted in resolving general Defined Benefit and Defined Contribution pension queries, as well as plan-specific queries and technical queries
  • Worked with administration teams and consultants to follow up on queries not resolved in the first instance
  • Ensuring follow-up with admin teams, consultants, and members to ensure closure and satisfaction
  • Refer members for Personal Financial Advice as appropriate and liaise with other colleagues to find a solution

Education

Diploma in Payroll Management -

Irish Payroll Association
01.2020

BA - Human Resource Management

National College of Ireland
11.2017

Skills

  • Strong Communication Skills
  • Collaboration and Teamwork
  • Continuous Improvement Mindset
  • Analytical mindset
  • Proficient in Microsoft Office, Google Workspace, Success Factors
  • Strategic Thinking

Timeline

Compensation Analyst

Qualtrics
08.2023 - Current

Payroll Analyst

Qualtrics
11.2020 - 07.2023

Payroll and Human Resource Administrator

Aviva
04.2019 - 10.2020

Pension Administrator

Mercer
04.2019 - 10.2020

Diploma in Payroll Management -

Irish Payroll Association

BA - Human Resource Management

National College of Ireland

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