Fiona Cole
Maynardville,TN
Summary
Professional, experienced retail leader equipped to drive operational success, team building, and customer satisfaction. Reliable and flexible, willing to learn any skill required to satisfy any and all workplace needs. Proven track record in training and mentoring staff, enhancing operational efficiency, problem-solving skills and achieving high customer satisfaction. High-energy individual offering over 6 years of not only money handling experience but team collaboration and achieving results. Former student who was able to multitask two jobs and graduating top of my class while maintaining a professional work environment. Excited to learn and grow as an individual in a company who also shares the same goals and expectations as myself.
Overview
9
9
years of professional experience
Work History
Key Holder/Cake Decorator
Stokely Hospitality
06.2019 - 07.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Increased sales by providing exceptional customer service, product knowledge, and actively offering a helping hand with any questions or concerns
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers by preventing product shortage while aiming for customer satisfaction
- Trained and mentored new staff on customer service standards and upselling techniques for operational efficiency and guaranteeing goals were met
- Educated staff on strategies for handling difficult customers and challenging situations by demonstrating empathy, patience, self control, and impulse control
- Contributed to positive working environment by offering support and guidance to new and pre-existing team members
- Managed store personnel by using clear communication, delegating tasks, and supervising daily operations to guarantee business was running smoothly
- Managed inventory levels, promptly communicated product availability to store manager
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Assisted in scheduling staff shifts to optimize coverage during peak hours along with actively volunteering to cover any and all shifts that were needed
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Counting and handling end of night bank deposit and safe count
- Proactively addressed any customer concerns, complaints, and difficult situations by demonstrating a commitment to maintaining positive relationships and ensuring overall customer satisfaction with professionalism
- Assisted with team responsibilities by cleaning, stocking product, managing cash registers, and product merchandising.
- Maintained store's cleanliness and visual standards, creating a welcoming and hygienic environment for customers.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Prepared frostings, hand built cakes, and decorating custom cakes to the best of my abilities to guarantee customer satisfaction
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Cabin Cleaner
Smokey Mountain Overnight Rental Services
05.2016 - 05.2022
- Ensured thorough cleaning of rental cabin interiors, maintaining high hygiene standards and guest satisfaction.
- Operated specialized cleaning equipment to efficiently remove debris and stains from various surfaces.
- Implemented quality control measures, improving overall cleanliness ratings from guest feedback.
- Resolved guest concerns regarding cabin cleanliness, enhancing reputation for exceptional service.
- Completing a clean in a timely and efficient manner to guarantee renters satisfaction
Education
Pigeon Forge High School
Pigeon Forge, TNNo Degree -
University of Tennessee Knoxville
Knoxville, TNSkills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Bank deposits
- Inventory monitoring
- Safety enforcement
- Employee scheduling
- Flexible work schedule
- Basic mathematics
- Adaptable to changing demands
- Front end operations
- Drawer counting
- Customer service management
- Multitasking and prioritizing
- Goal setting and achievement
- Delegation and supervision
Timeline
Key Holder/Cake Decorator
Stokely Hospitality
06.2019 - 07.2025
Cabin Cleaner
Smokey Mountain Overnight Rental Services
05.2016 - 05.2022
Pigeon Forge High School
No Degree -
University of Tennessee Knoxville
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