Fiona Facinelli
Los Angeles ,CA
Summary
Energetic and personable associate with a strong background in customer service and wellness-focused environments. Passionate about creating elevated, positive shopping experiences and building genuine connections with customers. Known for reliability, attention to detail, and a strong sense of personal style aligned with brand identity.
Overview
4
4
years of professional experience
Work History
Associate
SunLife Organics
West Hollywood, CA
04.2022 - 12.2024
- Assisted in daily operational tasks to enhance customer service and satisfaction.
- Supported inventory management by tracking stock levels and replenishing supplies as needed.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Provided training to new associates on product knowledge and operational procedures.
- Delivered high-quality customer service in a fast-paced, wellness-focused environment
- Educated customers on menu items and promoted add-ons, increasing sales
- Maintained clean, aesthetically pleasing workspace aligned with brand standards
- Built relationships with regular customers, creating a loyal client base
- Worked collaboratively with team to ensure efficient service during peak hours
Restaurant Hostess
The Douglas
Los Angeles, CA
01.2021 - 04.2022
- Greeted and seated guests, ensuring prompt service and positive dining experience.
- Managed reservations using restaurant management software to optimize seating efficiency.
- Collaborated with front-of-house staff to maintain smooth operations during peak hours.
- Trained new hosts on customer service protocols and operational procedures.
- Monitored dining area to ensure cleanliness and adherence to health standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Psychology
Loyola Marymount University
Los Angeles, CA04.2026
Skills
- Team Collaboration
- Customer Service
- Cleaning and Organization
- Cleanliness Standards
- Persuasive Selling
- Cash Register Operation
- Social Media
- Computer Skills
Hobbies
- Pilates / yoga
- Wellness & healthy living
- Cooking / baking (you already mentioned this — keep it)
- Staying active (walking, gym, hiking)
- Fashion & styling outfits
- Social media / content creation
- Spending time with friends & community
Timeline
Associate
SunLife Organics
04.2022 - 12.2024
Restaurant Hostess
The Douglas
01.2021 - 04.2022
Psychology
Loyola Marymount University