Fiona Firth
New York City
Summary
Dedicated Operations and Logistics Associate with a proven history of optimizing supply chains and ensuring seamless operations. Experienced in warehouse communication, international and wholesale shipment coordination, and creating shipping documents. Skilled in handling retail allocations, addressing ad-hoc queries, and multitasking in fast-paced settings. Proficient in logistics software and cross-functional collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Operations & Logistics Senior Associate
Sakara Life
10.2025 - Current
- Freight Management: Ensuring all pickups from both warehouse locations in NY and LA went ahead as scheduled and handled any issues that might occur such as breakdowns and inclement weather etc.
- Weekly Performance analysis: Analyzing data weekly to assess the on time delivery rates of all freight companies used and assess whether action is needed.
- Reporting: Downloading weekly reports for deliveries and stock analysis.
- Invoicing: Checking and approving invoices to confirm they align with the pricing we would expect for the finance team.
- Temperature Testing: Completing monthly temperature testing to ensure food boxes arrived at the suitable temperature for food safety standards and analyzing the data for each delivery segment when completed.
Operations & Logistics
Astrid & Miyu
05.2023 - 10.2024
- Warehouse Communication: Acted as a liaison between logistics and warehouse teams. Coordinated timely receipt and dispatch of goods.
- Retail Store Allocations: Managed product allocations to retail stores, ensuring timely deliveries. Coordinated with sales and retail teams to align allocation needs. Monitored allocation status to meet requested delivery timelines.
- International Shipments: Facilitated international shipments, ensuring customs compliance. Prepared and reviewed shipping documents (invoices, packing lists, export declarations). Coordinated with freight forwarders and carriers to track shipments.
- Wholesale Shipment Management: Managed logistics of wholesale orders from creation to delivery. Coordinated with wholesalers for shipping schedules and queries. Ensured accurate and on-time delivery of wholesale shipments.
- Shipping Requests and Documentation: Processed internal shipment requests between company locations. Generated necessary shipping documentation (labels, packing slips). Maintained organized shipping records for reference and audits.
Supply Chain Coordinator
Glow Recipe
06.2021 - 12.2022
- Third-Party Logistics (3PL) Management: Managed relationships with 3PL providers responsible for warehousing and distribution. Oversaw daily operations for warehouse, inventory, and purchase orders.
- Supply Chain Visibility & Improvement: Provided end-to-end visibility to cross-functional teams and drove continuous improvements. Developed and maintained communication channels with suppliers and distributors.
- Inventory & Stock Management: Managed inventory levels, conducted stock checks, and ensured accuracy. Developed priority shipping schedules with 3PL partners to ensure on-time delivery.
- Product Availability & Allocation Management: Coordinated with account management teams to update on product availability and allocations. Created and refined processes for inventory allocation and prioritization.
- Reporting & Analysis: Prepared and analyzed ad-hoc reports and KPIs as needed for performance tracking.
- International Shipments: Created commercial invoices and coordinated with customs brokers for international shipments. Performed other administrative duties related to logistics and shipment processes.
Operations Coordinator
SCP Contracts Ltd
10.2018 - 11.2019
- Promoted to Operations Coordinator in October 2018 for demonstrated excellence. Took on key tasks from the Logistics Manager, including high-profile deliveries and installations. Managed large-scale furniture installations for residences, offices, and restaurants. Served as the main contact in the Logistics Manager’s absence, ensuring smooth operations.
Logistics Assistant
SCP Contracts Ltd
05.2016 - 10.2018
- Managed procurement and inventory processes using Sage and Excel, ensuring accurate orders and inventory tracking. Coordinated deliveries and maintained timely communication with clients and suppliers to meet critical timelines. Arranged shipments via couriers, UPS, pallet services, and occasionally air and sea freight. Resolved post-sales issues, addressing discrepancies to maintain customer satisfaction. Built strong supplier and courier relationships to streamline operations. Verified supplier invoices, posted records in Sage, and collaborated with accounting for timely payments. Performed administrative tasks, including filing, mail processing, and office supply management.
Education
Bachelor of Arts - Spatial Design
Bucks New Uni
High Wycombe06.2011
BTEC National Diploma - Art & Design
West Suffolk College
Bury St Edmunds06.2008
9 GCSE's - undefined
Charles Burrell High School
Thetford06.2006
Skills
- Highly Organized - Expert
- Fast Learner - Expert
- Good time management - Expert
- Enthusiastic - Expert
- Microsoft Excel - Skillful
- Microsoft Office - Experienced
- NetSuite - Skillful
HOBBIES
Arts & Crafts, Live Music & Theatre, Reading, Travel
LINKS
Linkedin Profile
Timeline
Operations & Logistics Senior Associate
Sakara Life
10.2025 - Current
Operations & Logistics
Astrid & Miyu
05.2023 - 10.2024
Supply Chain Coordinator
Glow Recipe
06.2021 - 12.2022
Operations Coordinator
SCP Contracts Ltd
10.2018 - 11.2019
Logistics Assistant
SCP Contracts Ltd
05.2016 - 10.2018
BTEC National Diploma - Art & Design
West Suffolk College
9 GCSE's - undefined
Charles Burrell High School
Bachelor of Arts - Spatial Design
Bucks New Uni